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March 2024 by Tobi M
I used this company for a while sold my house and moved and they never paid me back for the propane I left behind I called numerous times and all they did was put me on hold don't do business with this shady company
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September 2023 by Rhianna P.
Ever since they centralized their call center to the Philippines, the service has been garbage. I'm on my 10th day of no propane because they can't coordinate!! I have leaking valve, the tech never showed up to fix it. You can't get a hold of anyone local. The call center tells me they don't know how to get in contact with the service department. I literally had to hunt the number down myself and finally got in touch with a person that was able to assist. So yeah, Cecil the Service Coordinator was awesome, the rest of y'all suck.
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July 2023 by J D.
We've tried to contact Amerigas in Oakhurst, Ca to let them know we plan to put in T-posts for a fence in our backyard. Had an appointment set up...or so we thought...Nobody showed up! Called back to find out what happened and why no one came out to check and mark where propane gas line runs from the tank to the house. Was told they'd set up a new appointment. Again, NO SHOW!!! If this wasn't enough to raise our blood pressures, we ended up talking to someone "in the Philippines". I asked why are talking to the Philippines when we are "in the United States". The female with a very heavy accent said that Amerigas "outsources to the Philippines now". And then the coup de grâce was when we were charged an extra $199.00 for the same bill. I tried to explain to the person (in the Philippines) that the first payment of $199 (due date May 30, 2023) was paid with my personal bank check which I sent to the address on Amerigas' payment envelope and to the payment center in Pasadena, Ca. In the meantime, the next bill came due and I paid it which was posted to my account online. That's when I noticed that two (2) payments were shown for my May 30, 2023 due date. After trying to explain where they went wrong, the customer service representative said and assured me that they "will reimburse me with a check from Amerigas for $199 and that it would take 7 to 14 business days for us to receive". Well, we've got two (2) more business days to go as of now July 12, 2023 to see if we get our reimbursement. We shall see! I tried to ask the person (supposedly) helping me, "Why not just credit my account?" She said, "We can only send you a check." I hate Amerigas and we intend to close our account with them. There are other (better reviewed) propane companies we can go to.
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May 2023 by Caitlyn
Great service, friendly folks and super easy to use.
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February 2023 by Michael R.
i really hate leaving bad reviews. I have only ever done it one other time in my 37 years. I try to give people/companies the benefit of the doubt most of the time but today marks the second instance in my 4 months of service with Americgas that the scheduled date/time of appt come and go with nothing. no call no delivery. On both occasions myself or sister had to call to find out what happened. the first time we were told that we got "bumped" for an emergency. ok but no one reached out. we end up calling and to get an appointment a WEEK later. today comes and goes, nothing. we call and they confirm they are coming within the hour. that comes and goes and then they say we NEVER had an appointment. there are 3 kids in my household and even if there wasn't, this is completely unacceptable. I'm calling my property manager and owner to switch companies and they can get their tank when we decide to move out.
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January 2023 by Neil S.
Amerigas Propane in Merced is a fraudulent company. We signed a customer service contract with the company that calls for regular propane deliveries to our ranch in Catheys Valley as much as once a month we were told, we are lucky to get them here once or twice a year. We were supposed to get our propane tank filled today before a MAJOR winter storm arrives with impassable roads, flooding, trees down, etc. and their driver "Joe' NFD came up with about three different stories on why he shined us on today on our badly needed propane delivery with our tank that services two houses very low. First it was because we did not answer the telephone when he called (we were out on our ranch with our horses) and they are supposed to respond whether we are here or at work. We keep the ranch road open and our propane tank accessible. Then it was that we have a dirt road when in fact it is mostly gravel and hard packed in the few dirt spots he said that he was worried about getting stuck we told him that we just had several large trucks go in and out the previous day. Finally it was because he used up all of his propane on our ranch neighbors who have a DIRT ROAD on a HILL! We are going to 86 these chumps and use another propane company. Our last ranch was in SW Shasta County at 4100 foot elevation three miles up a dirt road well off the grid no neighbors full time for over three miles and our propane driver there chained up in the snow and always got to us when he could unless there was a major winter storm. Joe whines like a child when there are a few mud puddles on our road. We will be contacting the Better Business Bureau to file an official customer complaint against this company they really should be shut down.
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October 2022 by Gail B.
I have had Amerigas propane for my home delivery, for many years. I have never experienced such poor customer service from this or another business. I ordered my delivery of propane ,this time, I waited several weeks. During this time I called them several times during which they scheduled numerous appointments. They never came nor called to reschedule or say why they weren't coming. Finally they brought the propane. I was home but they did not attempt to let me know they were here by any means, no call no knock no honk. So they said I eas not home so they placed a lock on my tank. I called asap upon finding what had happened. I again called numerous times with appointments set with no show. It has now been a month and they have filled their agreement I am a senior and desperately need this service. I highly recommend anyone looking for this service to stay gar away from Amerigas!
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September 2022 by Denise Butler
We have used AmeriGas for over 20 years. We just had an emergency and the customer service lady I talked to was very nice and gave us super customer service. They did send us someone our right away and he also gave us extra special customer service.
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September 2022 by Katie Siggins
If you don't want to waste your money, do NOT use the propane exchange for AmeriGas in front of Walmart on Geer Rd. in Turlock. I exchanged my tank yesterday and not only was the new tank only filled 3/4, BUT the tank didn't even work. So now I am out the $21.49 for a tank exchange, BUT I am also without a tank that works. That part is going to cost me over $50 to replace with a new tank that works. I tried to call customer service the next morning and was on hold for over 20 minutes before it hung up on me. Waste of money and a company without morals or scruples!!!
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July 2022 by Judy Calvo
I love the AmeriGas easy to use online ordering and their dependable delivery.
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May 2022 by Leslie Dodson
AmeriGas is professional and great customer service. Didn't have any problems. They arrived on time and on the delivery date. I will continue to use them for future refills.
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March 2022 by Caroline A.
the worst experience we have ever had. you order on line and pay up front. we have a 500 gallon tank. we ordered and paid $1,600.00 on march 3, 2022. we still have not been serviced. i called to check status of our order daily begining on the 7th. by the 9th we had completely ran out of propane. i could not get a date and time from amerigas. i tried to go to their local office to see if they could help me, only to find the gates locked and no one available. on monday the 14th i called amerigas again and was routed to 5 differant numbers. not one person could get a status update on our account. on tuesday, i had the same experience. on wednesday i called sierra propane who had me serviced on thursday. wednesday after making new arrangements with sierra, i called amerigas to cancel my order and get a refund. i was hung up on and disconnected from their chat service over and over again. took 3 hours before i finally was able to cancel order and demand a refund. a refund, remember $1,600.00 i will not receive for 10 to 14 days.
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March 2022 by vicky 247
If I could use a zero I would! I placed an order nearly 3 weeks ago! Still isn't here. They say I now have an expedited order "3 days" and it's been 5 days now.
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February 2022 by Javier Chavez
This is a horrible company, I’m a disabled veteran with medical conditions and I ordered propane gas Feb 15th 2022 and to this day Feb 4th they haven’t delivered any gas. I have been calling for over a week every day and spoke with over 9 reps. I was put on one day emergency delivery 8 days ago and still nothing. I’m completely out of gas and yesterday we saw through our Ring Doorbell camera the driver stopped in front of my house for two minutes, didn’t call me or try to deliver the gas and left without giving me the gas I paid for 3 weeks ago. I don’t know what else to do, I do not recommend this company for any one, terrible delivery service. I’m going to report them to the Better Business Burial and request a refund for the gas they never delivered if they don’t deliver the gas this Feb 5th as they rescheduled my delivery again.
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February 2022 by Tim Trujillo
Absolutely horrible … I scheduled a first time fill up on 1/4/22 and I have called every week since and now on 2/18/22 I called again to get see what the hold up is and they said it is because it is a new service and they have no technicians in our area to get the initial service complete… they never told me this and were not going to ever tell me if I had not asked for a supervisor. Then they tell me if I cancel it will 7-10 days to get my money back.. extremely disfuncional company so not use.. also their outsourcing people in India are horrible to deal with.
