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March 2024 by alex nuno
The lady at the front desk was really nice and informative. Will definitely rent again at the Merced AVIS car rental location.
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December 2023 by Eli Fedele
Arrived only a few minutes after my arranged reservation to find the place locked up tight and closed down well within business hours. If this place or the people who run it do not wish to actually do business, they should do everyone a favor and shutter their doors for good.I strongly recommend relying on other companies for your rental business.
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December 2023 by Brooke Haworth
Place was closed at least 15 minutes prior to the posted close time. Could not get our reserved vehicle.
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October 2023 by Sirwan Moloud
The customer service is so rude and yelled me when I want to book the car ??????
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September 2023 by Jose Ledesma
Rented a car from Cresent City,Ca. to Merced ,CA. P/u car Friday and on Saturday I called in to see where to deliver the car because I got home early from my trip. The Avis person I spoke to (since it was already 2:40 pm and I was about 45 minutes away) said the Avis would be closed and would be open for me to deliver the car tomorrow from 9 to 3 Sunday ,Not mentioning I could have used a drop box that was there. Instead, they said I could return it Sunday from 9 to 3. They PURPOSELY gave me false information or neglected to give me proper information so that I was charged for another day. I had all morning to deliver it and could have had I not been misled . And/or been given misleading information. Pitiful excuse for a rental company.
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August 2023 by Alyssa Becerra
Great Place ! Friendly people and good service , took a trip to San Diego and LA. Best car rental in Merced .
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May 2023 by Jill M.
This review is to acknowledge Avis employee Cheryl. #Ms.Multitasker About a week ago, at 9am on a Thursday, the front door of Avis was unlocked and the lobby was immediately filled with customers. In addition to answering phone calls, Ms. Cheryl managed to attend to each customer with a friendly and professional attitude. She got us in our in a short amount of time. Upon returning the rental vehicle the following Monday; Cheryl was there once again with a smile on her face even though she had another lobby full of customers. She was working alone and still managed to get each of checked in and out as swiftly as possible. Cheryl is a jewel! I hope you realize what a wonderful employee you have on your hands. Thank you Cheryl.
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March 2023 by mark rufer
Awesome handling of renting a car, truly simple taken & kept truly simple, plus now get a grip folks, business was straight up & quick hell they even threw in courteous no charge Oh sorry that was Enterprise, Avis was a Bogus Reservation No Go
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March 2023 by Denzel S
Professional, fast and convenient. The process went exactly as planned. I was in and out , within 10/15 minutes. This will be my go to place for rentals now.
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March 2023 by Brandon Norwood
Professional and Prompt Customer Service. Having Rented from Sacramento location and being near Merced when I had to change out vehicles was quick and efficient. The Customer Service was outstanding. Thank You Avis Merced
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February 2023 by Gaby C.
We've rented cars here and only reason we go back is because a car is not available at another rental place. Cars are always dirty either inside or out. They always smell like smoke even though there's a no smoking policy. One time I rented one with expired tags. ( didn't realize until I returned it) brakes are bad, car shakes etc. Mind you these are newer cars approx 35,000 miles. Shouldn't drive so rough. They need to step it up.
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October 2022 by Susanna Damgaard
I rented a car for five days. Returning over Tioga Pass, there was an obscene amount of construction, and it took 1.5 more hours to get back to Merced than Google indicated. I was 15 minutes late returning the car (1:45 pm instead of 1:30 pm) and these guys charged me $55 because of this.Maybe shop around, if you’re able.
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September 2022 by Cali Slots
I’ve had to rent a car since July 8…the ladies at Merced Avis have been extremely helpful and so friendly. They each deserve 10 stars..
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August 2022 by Raquel R.
Avis has the worst customer service any car rental business they don't explain throughly about car contracts they give car rental dirty and then tell the customer you can wash the car bring in the receipt and get your money back, they don't tell you that you have a window of 48 hours to do so. They lie about their car rates and rush each customer when signing the contract just to get to the next customer poor poor service never again will I go there or recommend anyone I know to that car rental
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April 2022 by Blanca Ceja
DO NOT RENT FROM HERE!They will scam you from your money over things they do not properly explain to you.Rented a car for 1 day got told to bring it back before 3pm the next day. The car was brought back 2 hours before that and still charged for 2days! Only to find out their business hours on the door for that day say open until 2pm. Imagine I would've waited a little bit longer I would have gotten charged for an other extra day.I went to talk to them and try to resolve the issue and they say well it's on the paperwork. We have you initial everything so you are aware. OUR PAPERWORK WAS NEVER INITIALED!Horrible customer service!