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November 2021 by Norman W.
Can't use safety deposit box, waiting for an hour for them to say it's ok. Due to they can't print some ID form not good business! Merced B of A
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November 2021 by Keri P.
I absolutely hate Bank Of America. The lines they're always incredibly long. They have reduce the merchant windows hours. After 32 years I'll be closing my account.
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October 2021 by T S.
S L O W. Lunchtime with 2 tellers. I'm 11th in line when I came in. 15 mins later I'm 6th in line. Tellers are very slow. I guess they do not care that their customers work and only have so much time to do their banking. Simply amazing at the lack of professionalism and customer concern and care. You would think as a long standing business B of A would be able to provide more tellers during the busier hours. I'm finding another bank.
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August 2021 by Joseph A.
This is an older bank for the area and although they maintain the building decently, the lobby and parking lot are very outdated. If the decor and design was relative to some historical time period as can be seen in landmark banks in bigger cities then it wouldn't be so much of an eyesore. Services are usually slower inside the lobby as opposed to visiting the ATM. The lines can begin to wrap around the building, especially when unemployment pays out through the Bank of America pre-paid cards every month.
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May 2021 by Vanessa G.
This bank is the worst. Line is always so long. Customer service is horrible. I do not bank with this bank, but have employees that do and I hate coming here. Savannah one of the employees was rude. Due to the fact I did not know in what state my driver opened his account. His checks stated his address in Texas with no reference that he account was opened in New York. I never have a problem depositing in other banks like this. RIDICULOUS!!!!
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April 2021 by A Good Customer C.
I find it unacceptable! if you are working in a bank with peoples financial information why do all their employees have their phone in their hand. We came in to make changes to an account. As we sat there discussing our options the employee was texting.
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August 2020 by James Robert S.
What a snotty bank - yikes Do yourself a favor Just go to another bank Closed during most of july 2020 Don't treat clients well Typical latino run in the ground bank fiasco Wont waste more time trying to warn you Go here at your own RISK I got 2 accounts here sadly Writing emails a sad joke Nothing but buffoons and slugs - Yikes
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June 2020 by Sherry W.
How could the bank manager think it's acceptable to have so few employees working. Every single day they only have a few windows open there will be 50+ people In line and 3-4 people will be working. The manager of this business needs to be fired.The people here are very nice and I feel bad that the work for such a unprofessional business. From the other reviews it looks like this has been going on for a long time. If your a business do not bank here unless you like your time wasted everyday.
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November 2019 by Steve P.
Plenty of staff but only two tellers working the window while the others pretend to be busy. We see you
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November 2019 by Jane F.
Unbelievable lines waiting for 2 tellers to help them. Meanwhile 3 employees walking around behind the teller lines. 1 teller for merchants and 1 for everyone else. A very nice young lady walking up and down the line asking if she can help. Yes, open a window. Three employees waiting on loan customers while many sit in the lobby waiting. What happened to customer service? None.
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February 2019 by Angie R.
While being in Merced with my niece and sister I had to stop by Bank Of America to get my banking needs done. I took my 4 year old niece in with me...as she wanted to come in. When we walked in the line was so LONG. So my niece and I proceeded to walk to the end of the line and wait. My niece who is an outgoing social bunny told me that there was too many people. I told her she wanted to come with me. She was such an Angel during the time spent here. Even though the line was long we managed to get through the line fairly quickly. As there was about 5 to 6 tellers at the window. This was probably the fastest in person banking experience ever especially since I had the little one with me. The customer service was great and I even changed my mind twice and amazed how Cool, Calm and Collected my bank teller was and even did it with a smile too. I had such a great experience here that I prefer to get my banking needs taken care of. I will be back if I'm in the area.
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July 2018 by Vinny K.
Expect to wait at least 20-30 minutes in line. Having two tellers working when there is a line backed up to the front of the door is just ridiculous. I remember telling the lady working at the window this and her reply was verbatim "we're not going to hire anymore tellers" in a very rude manner.
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June 2018 by Alan L.
If you value your time. Never ever come here. On the 1st and 5th and 15th and 20th. They literally have 2 tellers and hour long lines out the door. It's like the managers have no f n sense of when people come in to do transactions. I only come here cause my darn employers checks are here. It is a purgatory
