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January 2024 by TBG
Nice staff, which is what I have experienced at all BWs. Terrible location as far as vagrants close by to include two cars with damage, one being broken into. Food was good too. Just park by the office.
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December 2023 by Cassandra
Only down side is the noise from the freeway .Noteworthy details: This hotel has a licking laundry facility.Pretty awesome
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November 2023 by Marcus V.
The property and room was clean! Friendly customer service and front desk is available at all times. Bed was comfortable. I would've given a 4 star but from what I was aware it was a nonsmoking property and it slightly smelled of tobacco in the room. Other than that, my overall stay was great!
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November 2023 by Behzad B
If you need a goodnight sleep avoid this place! Horrible freeway and railroad noise will keep you up all night.Amenities/pool are not in working condition. Not sure why they have to do the water treatment on Friday and close the pool for the weekend when people try to enjoy their stays.Rooms: Room are too loud and smell of the cleaning solution/chemical will give you a headache.
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September 2023 by Marco Lopez
Hardly any cold water ? went I was taking a shower!! Air-conditioning didn't work room was hot hot I couldn't sleep ? ? but breakfast was good in the morning ? ?Rooms: Room was hot ? cuz air conditioner wasn't working
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September 2023 by s w.
I called this hotel when we arrived in Merced, and asked if they had availability. They said they did, and quoted me a price. I drove over there and paid for the room. When I went to look at the room I was assigned, I found it completely unacceptable. It smelled of mold and sewage, was dirty, old, dark, and not particularly clean. I spent less than one minute in that room before immediately returning to the front desk and advising the clerk that I would not be staying in that hotel, and that I wanted my money back. She refused to do so. She went into a back room where she told me she was going to speak to a manager. She came out and said the manager was on the phone, but would call me later. Meanwhile, according to her, company policy stated they could not refund me, even though I never stayed in that room. The manager never called me back. As it so happened, we found a room at the Courtyard by Marriott next-door, which was several orders of magnitude better than the old, funky, Best Western Inn.p. The worst thing was they charged me $60 as a dog fee, which raised my total rate to over $200, whereas at Courtyard by Marriott I paid $159 with no extra fees. I feel the Best Western took advantage of my situation . I have stayed in numerous Best Westerns across the country for many years, and I have never encountered such a poor facility or such uncooperative management. I have filed a complaint with Best Western and we'll see what happens. DO NOT STAY HERE.
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July 2023 by Terri M.
Best, most courteous staff I have ever met! Mindfull of pets and clean, great breakfast options! Will be staying here again for sure!Rooms: CleanNoteworthy details: Very courteous and mindful of animals. Great breakfast options, saved us $ from having to eat out!
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July 2023 by Martin High
If you want a good nights sleep, do not stay here!The windows and doors and bent and don't stop any noise from the freeway at all!Spoke to receptionist and she said"What do you expect near the freeway " I am a builder, so I couldn't be bothered to explain thats not the point and the price doesn't reflect that you can't sleep well at this hotel!Stay well clear and the pool was dirty with leaves and rubbish !
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May 2023 by Alexandra Mathiasen
It was fine and the rooms were good. Typical BW nothing special. Parking a little tight but good place to head to Yosemite in the morning. Not far but I think too far to return to if u planned multiple days in the park. Typical breakfast but folks were nice shower hot bed comfortable. But train was nearby and some road noise. Worth the price considering
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May 2023 by Miranda Barfield
Wow! I was so relieved to find this place. A wonderful place for travelers to stay the night. Safe, secure, pet-friendly (with fee), nice updated rooms, good surrounding area. Full breakfast spread was an added bonus. I highly recommend this hotel and will definitely be back on my long drives between SoCal and Oregon.
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May 2023 by Jane Wren
We are regular BW guests and really count on consistent quality between locations. I debated about doing the survey and figured all I can honestly say is we will not return. The building is just shabby. Pictures are deceiving. It needs a good cleaning and paint. The room was not as clean looking as we'd expect. I didn't even go to the breakfast room. My husband said the choices were few and several items were just packaged food. There is literally another BW ( the Roseville Inn) on the other side of the freeway. We're staying there when we're in town again.
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May 2023 by Jason G
This is more of a motel style Best Western with exterior access rooms, but very clean, well kept, and updated. Front desk staff at check in and morning check out were friendly and helpful. It’s under new ownership. Free hot morning breakfast and Wi-Fi. Large selection of cable channels. It’s cheaper to book direct after creating a free rewards membership. Avoid third party booking sites.
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March 2023 by Tyler Romens
Hi everyone! This Best Western Hotel has been AMAZING! I’m a National Traveling Contractor, so my stays tend to be for a month to two months long, so you get to see what areas are like over time. My stay here has been for almost 2 months. I have never had 1 problem or issue. The staff, amazing and I mean everyone here super kind and ready to help with anything that you need! My truck is $120k + so I tend to try and find safe places, and again this place was great, my truck was safe without issue the entire stay, and I have always found parking close to my room.If your looking to stay in a great place, this Best Western is it hands down, and my Project is in Atwater a neighboring city, and this Hotel is still the very best and safest place to stay period. And if I’m being honest, this is my very first stay at a Best Western, and my stay here has been so amazing I’m now looking at starting to book at another Best Western in Henderson NV for my next Project!I almost forgot, THEY ARE DOG FRIENDLY too! I travel with my dog, and he has enjoyed the stay here as much as me!Thank you to all the staff, you made my stay great!
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March 2023 by Deby Green
Excellent customer care & service, friendly, extremely clean & new room, breakfast was far superior to another Best Western near Sacramento we stayed at prior 2 nights. Danielle at front desk knows her hotel business & her breakfast was amazing! Pranav made us, 2 weary travelers, feel welcome and wanted. Definitely stay here!
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March 2023 by Kimberly Borba
The gentleman that helped me with checking into our rooms was so sweet. He saw how frantic I was so understanding of everything going on with the tow truck and my parents car stalling out. He was so sweet. He gave me a couple of waters to give my parents. Which was so very appreciated. Thank you for your kindness and understanding. I look forward to staying there again next time I plan to stay in Merced.
