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March 2024 by Brian T.
Passing through Merced on 99 and got a flat tire. Showed up at Big O in Merced 30 min before closing on a Friday and were very well taken care of. They ordered a replacement tire which arrived as promised the next day. Got the new tire mounted and back on the road. Big shout out to Steven and Angelo for taking good care of us. Five stars and thanks!
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January 2024 by Denise Abbott
First I give this shop a star for the cute little kitty in the lobby and they were nice. But I'm very upset with everything else. Online it states the brake inspection is free but they charged me $70 and only took it off if I got services done. The $50 off brake services that shows online is also not real. Pretty much anything that saves you money on their website is fake. They quoted me over $500 for a bunch services and labor was only 140 of that which isn't bad but I only wanted one service completed and I still had to pay that full labor cost for something that should of been done in alot less time. I think 150% mark up for labor is insane and selfish but it is what it is. I gave it to them and left. Won't recommend or return though. Feel like alot of things were just a scam to get customers and then they upcharge anywhere they can. Got catfished by a brake shop ? don't believe what you read on the website.
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January 2024 by Konnie Chacon
Thank you Margret, for the great customer service! Also to all the guys who worked on my two cars I brought in . You guys are amazing !
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January 2024 by Dale Harris
Nice place to shop
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November 2023 by Monique Esparza
AWESOME customer service! Very friendly, helpful and kind to all customers! Will definitely recommend them!
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November 2023 by Alfredo Roybal
Margaret and her team did a great job. I set an appointment one week before. When I arrived, they were prepared for me. All of the information we went over on the phone was clearly communicated. I dropped the car off and it was done earlier than I thought. On time and under budget! I will bring my car here for maintenance from now on. 100% trustworthy service.
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October 2023 by angel c
This place ripped me off. I went for an alignment and they looked at it and said they couldn't do the alignment because my tie rods needed to be changed and they charged me $40 just to tell me that. I'll never come back and the people that work here are rude they talk bad about people that call and everyone can hear them saying the caller was dumb. Very unprofessional
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July 2023 by Elizabeth S.
If you're a Class B RV owner like me, finding a reliable service center that understands the complexities of our vehicles can be a challenge. Thankfully Josh and Margaret at Big O Tires, turned my battery issues with my Roadtrek Zion into an outstanding customer experience! I arrived at their shop, I was impressed by their warm and welcoming demeanor. They greeted me with genuine smiles and took the time to listen to my concerns about the chassis battery and house battery in my RV. Instantly, I felt like I was in good hands. Once they identified the issues with both batteries, they went above and beyond to ensure that I received the best solutions. Their well-equipped shop allowed them to replace my house battery with ease, and they promptly addressed the chassis battery issue with precision. What truly set Josh and Margaret apart was their willingness to accommodate my specific needs. Their shop was well-prepared to handle larger vehicles like mine, and they efficiently managed the repairs, saving me both time and worry. Throughout the process, they kept me informed of the progress, and they even took the extra time to provide valuable tips on RV maintenance to help prevent future battery-related problems. Their dedication to customer service and passion for their work were evident in every interaction. As I drove away from Big O Tires, I couldn't help but feel grateful for the exceptional service I had from Josh and Margaret. Not only did they fix my battery issues, but they also left me with a sense of confidence in my RV's overall condition. If you're a Class B RV owner in need of top-notch service, I highly recommend visiting Josh and Margaret at Big O Tires. Their excellence, professionalism, and genuine care for their customers and their vehicles make them an asset to the community. Thank you, Josh and Margaret, for going above and beyond in making my RVing experience stress-free and enjoyable!
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July 2023 by Mopepaba Feline
We've been going to Big O Tires for years now, and it is always a great experience. They do great work and in a timely manner and always so friendly. We don't see any reason to go anywhere else for our tire needs.
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June 2023 by Friedhelm G.
This morning I found an oil change coupon at Big O Tires. I made an appointment for 2pm. Upon arriving I presented my printed coupon. The gentleman at the front desk told me that he could not honor the coupon since he would loose money. He offered me $10 off the regular price. It sounded like a typical bait and switch operation to me. I left the store and called corporate headquarters. They gave me a case # and told me they will get back to me within 72 hours. Will see if that happens.
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June 2023 by Adam G.
Big O Tires on 18th st is by far one of the best shops I've ever been to for an oil change. It was hassle free and the service was amazing. It was so good I came the next day with my wife's care to get her oil changed. Each time I was quoted a price and that was the price. My cars were both done early. The staff is friendly and respectful and extremely helpful. I'm very grateful to the big Os team!
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May 2023 by Edgar Gonzalez
Their service is excellent and fast.Price wise is worth every penny ?
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May 2023 by Shiloh Mininger
Love our experience with Big O. They are trustworthy and kind. Highly recommend.
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May 2023 by Alex Velasco
Got some tires for my M3 they did a great job and in a timely manor, they couldn’t service my TPMS sensor , which is understandable BMW can be very specific.But overall a great experience I’ll be bring my other vehicle back.
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April 2023 by Kevin D.
Did great job stood. Behind their warrantee with absolutely no hassle the woman I dealt with was absolutely one of the best.
