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November 2023 by Young Ma
Don’t use the outside tellers there , they have card readers! I got scammed yesterday for $900 dollars after I pulled money out smh please don’t go there!
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March 2022 by Angel Rodriguez
Drive through ATM is definitely doesn't get taken care of told the employee she said we don't get paid to clean it it's like that all the time .
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January 2022 by M. S.
Brenda helped me open an account for my new LLC. She went thru the paperwork and got my account opened. I got my debit card and checks quickly and for free. It was really easy I just showed her the paper work from my LLaC filing and answered a few questions and I was set up. The tellers at this CitiBank are also very friendly and helpful. I would recommend this bank to anyone looking for a friendly, easy going bank experience.
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August 2021 by Edgar Villanueva
Excellent bank. Veronica was very nice. They also have security outside
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July 2021 by Maritza Higareda
I just left you Merced branch on M Street and it was a horrible experience with your branch manager. Horrible approach, lack of member experience and no sympathy to explain the “whys” of not making an exception to take a cash deposit. Only kept repeating that Wells Fargo and other institutions don’t take cash deposits for over two years. I expressed not having an interest on opening an account and her response was “ There you go” what was that supposed to mean to a potential customer? Wow! This manager needs to be retrained on how to approach these types of situations. A real leader will provide the “why’s “ to potential customers. With that approach I will guarantee I will spread out the word on the type of business she is running and how horrible approach she has towards people. I was trying to make a cash deposit into my brothers account to pay for his rent and my deposit was turned down. I never heard a financial institution turning down cash. I was told I had to open an account to make the deposit into my brothers account. That didn’t make any sense to me to have me open an account just to make a deposit into an existing account. I work for a financial institution and we have never turn down a cash deposit. I guarantee I will never open an account with Citibank!!! I will share this experience with many people as I can.
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July 2021 by Fiat G.
I have to pass my instructions via notes like a bank robber. Today was no exception. I told teller I wanted 20 dollars in one dollar bills. She gives me $21. Exacerbated I go back to another teller and deposit $1. Next time I'll just say $20 and wait for teller to ask in what denominations.
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January 2021 by Michael F.
01-13-2021 UPDATE: $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ Citibank Merced, CA branch manager redeemed why I should continue banking with Citibank another 23 years. She fixed a technical issue with my checking account Privacy Options that Citibank Customer and Technical support departments in the Philippines could not fix after 3 hours on the phone. If Experian Boost credit monitoring service can now have Citibank share my on time payments and boost my FICO score we can refinance all our rental properties and save $60,000 to $100,000 in interest over the next 10 to 15 years. Thank you Merced Citibank for saving us more than enough to pay off our new Lexus. $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
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July 2020 by Danny Garcia
Too many homeless people. I tried to use the atm and was harrassed by 2 homeless people
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July 2020 by Pxndo
Citibank representation from Philippines is so unprofessional and not well trained for dealing with Americans standards, first need have more knowledge in dealing our lifestyles and have more comprehension on what customer is asking for at the moment, many times I call they don’t understand what your asking and need call back until one with more understanding and is knowledgeable with bank policy and procedures please give more training to your employees.
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December 2019 by MR MC
(Translated by Google) Excellent bank!(Original)Excelente banco!
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October 2019 by Msnuel Lara
Having to putt a hold on half of my check no way I told the lady over the counter I bet thay dont put a hold on half of your check she stood quite and nodded no thay do not but I'm a government employee and half of my check 10 years threw you guys and this I'm done I concealed out my account.
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May 2019 by Kimberly Flores
Let's start with the fact that no one answers the damn phone here. Can't get a hold of anyone, regardless of the time. I was able to get a hold of the actual company (Citi, not the branch) and was told if I endorsed a check (made out to me) over to a family member who banks here, that this FM would be able to deposit it into their account. My FM went to deposit and they said that I need to deposit it into my own account and then write a new one to my FM. If this d*** branch had 1) answered the phone and answered my questions, we wouldn't be here and 2) been on the same sheet of music as the company with whom they share the same name, we wouldn't be in this mess. So no one is on the same sheet of music and now I have wasted my time and energy and have to request a new check from the issuer because this branch is lazy and disorganized. I do not live in the state or I'd go to the branch myself. So thanks Citibank of Merced, you've successfully proved that you can waste anyone's time. I wouldn't use this bank and am going to suggest to my FM to switch to another bank immediately because of this inconvenience.
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April 2019 by Maria Mc
(Translated by Google) Excellent bank!
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February 2019 by Linn C.
I have always received service that was both pleasant and efficient at the Merced branch, always greeted in a friendly manner. Parking is not great, but forces me to comply with my fitbits request for more steps...
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February 2018 by Kay A.
I have never experienced worse service at an ATM. I was disappointed with the service inside, so pay my bill using the ATM. It NEVER works correctly. If you make several attempts, it sometimes works. But usually, like today, it won"t work at all. I will not use this card any longer. It's connected to Costco, so I'll contact them, too. I'm sure they will care.
