-
September 2023 by Carol M.
The pharmacy staff is sub par. There are a few great pharmacy techs, but I keep getting new people who don't seem to care about customer service. The Rx labels are unreliable. It may say you have 3 refills, but really there are NONE. Their automated system is stupid and tells you that you can pick up your refill at 1p.m., but when you show up for it, they tell you you were out of refills. This makes no sense when EVERY OTHER TIME you order a refill and there aren't refills, the same automated system tells you they will need to contact your prescriber. Every other Rx we have in this house counts down to zero (0) refills except my son's eye medication. When I suggested they let CVS corporate know there is a fault in there system, the super unhelpful pharmacy tech told me she'd give me the number so I can call and complain. I just pointed out a fault in the system to an employee and she wants me to report it? Do your job. F-
-
September 2023 by Andrea P.
Booked a COVID-19 booster online. Showed up for my appointment 15 minutes early as requested. Waited in the pharmacy for 45 minutes only for the pharmacist to tell me he's "not vaccinating people under age 60". He literally just made up his own rules, disregarding CDCs guidance to boost everyone over 6 months old. What a waste of my time. I ultimately ended up getting it at Walgreens with no issue.
-
August 2023 by A V
If I could leave 0 stars I would. The pharmacist is completely unprofessional and rude. I sent my father in law to pick up my prescription since I’m sick with Covid. Mind you I’ve been in isolation and no one near me has been exposed. Hence why I sent my father in law to pick up my medication. I wouldn’t have sent him if I knew he was or potentially could have Covid. The pharmacist asked him why isn’t he wearing a mask. Masks aren’t mandated. He has no business asking anyone why they aren’t wearing a mask. The pharmacist doesn’t know if my father in law has a medical condition that makes it hard for him to breathe in a mask. That’s just completely rude. He acted like my FIL was infected and kept a distance. Please be more professional than that if you want to work in health care. If you are a freak/Karen about masks and Covid then how can you even handle having the job of a pharmacist where people who can be sick are constantly coming in contact with you? That makes no sense. Don’t take your frustration out on people over your own antics. Will definitely be reported to BBB since there are multiple complaints about this pharmacy
-
August 2023 by R M.
CVS on Yosemite Parkway is extra slow most of the time. Always understaffed. The drive thru is not working a lot and closed for lunch every day for a hour and a half. We need another Pharmacy on this side of town.
-
August 2023 by Google user
If I could leave 0 stars I would. The pharmacist is completely unprofessional and rude. I sent my father in law to pick up my prescription since I’m sick with Covid. Mind you I’ve been in isolation and no one near me has been exposed. Hence why I sent my father in law to pick up my medication. I wouldn’t have sent him if I knew he was or potentially could have Covid. The pharmacist asked him why isn’t he wearing a mask. Masks aren’t mandated. He has no business asking anyone why they aren’t wearing a mask. The pharmacist doesn’t know if my father in law has a medical condition that makes it hard for him to breathe in a mask. That’s just completely rude. He acted like my FIL was infected and kept a distance. Please be more professional than that if you want to work in health care. If you are a freak/Karen about masks and Covid then how can you even handle having the job of a pharmacist where people who can be sick are constantly coming in contact with you? That makes no sense. Don’t take your frustration out on people over your own antics. Will definitely be reported to BBB since there are multiple complaints about this pharmacy
-
June 2023 by Francisco S.
The new staff for 2023 is very diverse and very slow at their job. Come on down to this pharmacy if you like long ridiculous wait times. It's the worst!
-
February 2023 by Abel M.
Very Helpful \\u0026 Courteous staff, filled prescription extremely quickly.
-
December 2022 by Rita Cartagena
The store itself is great. The pharmacy's customer service sucks. I've been on hold for almost an hour and a half, they never answer. At this point I'm just letting it go to see if anyone EVER answers.
-
December 2022 by Julie Freitas
Had to return something and Steve the manager was awesome, handled my transaction fast and refunded my money. GREAT CUSTOMER SERVICE HERE..
-
November 2022 by Rose M.
Worst customer service ever by the female Pharmacist! She's rude and arrogant.. and stated"you don't need that prescription your doctor ordered". SMH. I asked to speak to her supervisor and she hung up the phone. Worst pharmacist ever. She needs a different job. One that doesn't deal with the public.
-
September 2022 by Joseph A.
This location is absolute trash, everything from the customer service to poor inventory management to shelving arrangement is more than enough of a reason to not come here. They will get you out in a pinch if you need a quick snack or need to pick up some medication, but if you choose to buy any item here just double check the expiration dates.
-
March 2022 by Tracy R.
Worst pharmacy ever. I have had to deal with them twice and both times it was bad. They make up their own policies that override doctors and insurance companies. Their policies are unreasonable like expecting you to pick up your medication on an exact day and won't give it to you a day earlier or later. I recommend listening to the other advice because o thought it would not apply to me and I could just go in and make it work. It is not possible. They are horrible.
-
February 2022 by Rebekka Norton
I arrived to pick up my prescription Saturday at 2:40pm. One of my orders were on hold. When i asked why it was on hold she said they were out of the particular needles i needed for my husband's insulin. She told me there was no guarantee they would be ready even Monday, maybe Teusday. I asked if the other pharmacy might have it and she said i could check. So i called the other CVS across town and no one picked up. So i took a chance and drove over there. They had the correct size, but i needed to call the original pharmacy to transfer it to this CVS. I called and waited a half hour for them to pick up. No one ever did. After 30 min had gone by i got a text saying my prescription was ready. My insulin needles were ready at the original CVS. They had told me they didn't have them. So now all of a sudden they did? After driving across town, after sitting on hold... it is not ok they don't answer their phone. This is a pharmacy. It is important that patients can get through. It is completely ridiculous. I only want them to see this so it doesn't happen again to someone else. Completely unacceptable.
-
January 2022 by scott clanton
The customer service of the pharmacy is atrocious some of the worst customer service I've ever had in my life
-
January 2022 by Jess White-Kassouf
Unable to staff their drive up, masks not enforced inside, dangerous during pandemic.