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December 2023 by Gagan Dhillon
My family has been going to this DeVons location for a very long time. My parents, my sister and her husband, and now my fiancé and I have all purchased our wedding rings from here. They have the best service and if you need any help with any piece of jewelry, Kyle is your guy! He answered my hundred questions with patience and worked with me to create my perfect engagement ring and wedding band! I highly suggest Merced DeVons, and working with Kyle for all your fine jewelry purchases!
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November 2023 by Terri L.
I would like to get a shout out to Adam Blankenship. She is the assistant manager at Devon's jewelers. My mother had an incident where she needed her ring, cut off because her hand was so swollen and Adam was so gracious, and tried his best to be as careful as he could not to hurt my mom and treated my parents. Amazing! I will from now on buy jewelry from him when I need some and I would hope you would consider him also as he takes good care of family thank you so much Adam I can't tell you how much I appreciate how you treated my mom and dad!!!!
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November 2023 by Kyle Moeller
Hands down the best place to go. Was helped by Kyle, and by helped I mean HELPED. I had so many questions he was happy to walk me through everything and was extremely knowledgeable. They have the best prices and trust me I looked around for the best. They also seemed to have the best looking rings at least in my opinion. Would 10/10 recommend them and definitely recommend Kyle. I literally drove 200 miles to pick up the ring, and would gladly do it again!
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August 2023 by Enrique Escalera
I was very dissatisfied with an employer there by the name of Kyle. Extremely rude had no customer service skills. I bought my fiancé engagement ring there. She was very happy with her ring. I did have to get it resized. Went in had it sent off and they gave me a eta for Friday but possibly Thursday. My fiancé was extremely happy with her ring so we decided to get my wedding ring there. I had to special order the size. It was a weekend so Kyle said he would check on the price on Monday and give us a call back with a quote of the ring. We went in to check on the quote so we can order my ring. We opened up a line a credit. It was only then he became pleasant and eager to work with us. We purchased the ring and had it ordered. So I call them Thursday see if by chance my fiancé ring came in early from getting resized. I called at 2pm on Thursday they told me the ring wasn’t in. No big deal. I waited all day Friday never received a call. I called them first thing Saturday. I asked about the status of the ring. I’m not getting married until November so I’m not really to concerned I’m just checking on the status. Kyle gets on the phone tells me that a call was made to me on Thursday. I was confused because I was the one that called and they told me that the ring wasn’t in yet. I explained that to him. He right away became defensive. Was being rude and sarcastic on the phone. Saying, “I’m not making this up” very aggressive on the phone. When I came in to pick up the ring I was upset. I tried to show him my phone log and voicemail box. He wasn’t trying to see. He couldn’t give me a definite answer on who called me. He couldn’t give me a definite answer on when the ring showed up on Thursday. I spoke with the manager. He apologized and stated that he had left when the shipment got there and nobody could give me an answer on this mystery caller he was so adamant about calling me. I however was willing to show that I had no missed calls or voicemails from them. I spent my hard earned money there. Never have I felt that I had to prove that I wasn’t lying about receiving a phone call. A simple. Someone noted that they called you but the ring is here whenever your ready to pick it up. Kyle showed very poor customer service skills. I refuse to bring him anymore of my hard earned money. I would never do business with Kyle the gentleman that works at the Vons in Merced,CA
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July 2023 by Linda V.
I had such a wonderful encounter at DeVons Jewelers. My fiance and I were last minute shopping for an engagement ring back in December 2021. I am extremely happy we came to DeVons. We had met a wonderful staff member, Kyle during the process. He was so kind, patient, and informative with us being that this was one of our first biggest purchases. As someone who lives out-of-state, I am very pleased with the communications, and their flexibility in resizing my ring. Kyle always remembers us. I love my ring and would definitely recommend DeVons!
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July 2023 by Cherie Mendenhall (Chamilton92071)
Double check the information of the sales clerk with the management. Rings are not sized in sight, they are sent out to a jeweler. I was assured the ring I purchased for my husband for our 20th anniversary could easily be sized. I took in his old ring for sizing. The sales clerk assured me that the ring I purchased could be sized as needed! We took the Ring in and we were told that most likely the ring can not be sized down and a ring in his size will need to be ordered taking up to 8 weeks. We shall see what happens next. My husband took it all in stride, I was the one that was upset.7-21-23Update - My husband picked up his ring and it fits perfectly. Management reached out to me and confirmed that the ring could be resized and all was well. My initial issues were resolved. Thank you ?
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October 2022 by Dead P.
I brought my mother's watch to change the battery at this shop. I walked in and asked one of the staff. He was very helpful, kind friendly, and humorous to us. We very impressed with his service, so I asked him for permission to take a selfie and asked what his name. His name was kyle. While waiting to change the battery, I walked in the shop to look at the accessories. I was especially interested in the Disney collection. It's on sale now, and if I have a chance to buy jewelry, I will come back to this shop again.
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June 2022 by Joria Ann Luna
Let me just start off by saying thank you to Mike, Kyle, and Angelica for the best customer service! I upgraded and resized my engagement and wedding rings. They're professional and went above and beyond! I'm so happy with my new rings and I got them sooner than the expected date!
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June 2022 by Katherine G.
Helpful, professional, great experience. They helped us try out a plethora of wedding bands to find 'the one.' Will absolutely be back.
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March 2022 by Mr Gonzales
Amazing service. Mike is amazing. Great selection. It's a go to for jewelry. Highly recommended.
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March 2022 by Jacq von Jacq
SEEMS LIKE A GREAT PLACE TO BUY JEWELRY. THE EMPLOYEES ARE GREAT. LOTS OF SELECTIONS.
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December 2021 by Patti S.
My husband and I were looking at new wedding ring sets at a very popular jewelry store for our 32nd wedding anniversary...we were treated as though she did want our business.. she acted bored and was trying to get us to shop on line ...we left. The next week we went here to Devon's we have done business with them in the past and we were treated great, we were well attended our sales man was thorough and knowledgeable and explained everything to us.... Patient and very helpful and honest... our rings came in, we love them... and our future jewelry shopping will be at DEVONS in merced!!! Thank you DEVONS!!! A very satisfied customer
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November 2021 by Tokie V.
Got my watch battery fixed here. Fast service and great customer service. The staff did complimentary jewelry cleaning for my wedding ring also. Very appreciate it. Will be back.
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October 2021 by Allison T.
thank you James you're awesome. Thank you for going above and beyond it's sincerely appreciated.
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June 2021 by GirlyGirl AnimeLover
Love the jewelry and my favorite would have to be the rings.
