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March 2024 by Tamer
Unprofessional employee ruined my Dutch Bros. experienceI waited 25 minutes in line with almost no progress at the Merced Dutch Bros. When I tried to leave, a short, dark-haired female employee confronted me aggressively, getting too close and being insulting. This was unacceptable and made me feel unsafe. Dutch Bros. needs to seriously re-examine its customer service training.
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March 2024 by Lilia Salinas
I have only went here a handful of times because everytime I go I wait 30 minutes for 1 drink. You got a bunch of young kids that don’t have any work ethic, that’s why this place runs so slowly. I’d rather spend the extra money at Starbucks and get better and faster service.
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March 2024 by Madysen Shimkus
Don’t waste your time at this one, always too busy, coffees trash.
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March 2024 by Michelle Ramirez
Ordered 2 drinks and waited 35 minute to get them. There was no one in the lobby, there were some cars in the drive thru but they also weren't moving. After waiting a while I asked about my order and they said they didn't see it on their iPad. Asked for my order then made it in about 3 minutes. But 1 drink was wrong and asked if they could make the correct drink. Every interaction I had with any employee I worked with had a bad attitude. 1 guy did seem concerned that they forgot but others were annoyed that I got the wrong drink and asked for the correct one. And there were about 4 employees drinking their drink and talking doing nothing as I waited for my drinks. They might have been on a break but seems unlikely. At no point did I get an apology or seemed like they cared at all. I've been to many dutch bros and always had a good experience even if the employee seems to having an off day.
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March 2024 by Elle Vegge
Great for a pick me up.. just be ready for the wait. Lines a long but they're long for a reason so it's worth the wait. Aftershock on ice is the favorite for now.
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February 2024 by Breanna McCartney
This location seems to take a long time now. I used to come and be out within 15 minutes and now when I come, I know I need to give myself at least 30 minutes in drive through. Everyone is so nice, and super friendly, just wish the drive through wait was a lot faster. Started going to the one on Childs just because I know I won’t have to wait as long.
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February 2024 by daniel blanco
Excellent drinks and customer
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January 2024 by Kathryn Swanson (Katie)
Normally a fast service. But afternoon crews spend too much time talking and sipping their own drinks to help serve customers. Not recommended if you don't arrive 45 minutes early. Shouldn't take 5 minutes for one drink per car. Fried food places make food faster than mixing liquids apparently.
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January 2024 by Jaime Araujo
Great variety of different drinks from coffee to blended energy drinks.
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January 2024 by Yessi DeLaCruz
Good drinks awesome
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January 2024 by Anna Celine Guilas
I always get coffee here. Staff is friendly and always a fast service.
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January 2024 by carl ray
Horrible place can even make a simple coffee right 3 different time will not go back ITS NOT HARD TO DO YOUR JOB RIGHT
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January 2024 by Anh Maris
Dutch Bros always have friendly, young people work there.
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January 2024 by Sandra Renda
Ordered a medium hot chocolate for my friend. Got a small instead, so I asked “hey is this a medium?” The guy at the drive through said yep, have a good night. Looked up the sizes, and sure enough paid for a medium but got a small size. No need to lie about a mistake you made. Also, the gal taking orders in the drive thru seemed like she hated her job. Dismissive employees
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January 2024 by Pelton Farr IV
I only went here for a friend. I usually do not go here because the menu options is too much like reading a book. You know like the cheesecake factory. Long for no reason Like trying to select a movie on Netflix. Disney+ and hulu at the same time. Anyhow the drink was good at least that's what my friend said. But maybe I'm a weirdo because when I got up to the window. They started chatting a whole conversation with me. Not that the conversation wasn't decent but I just found it weird. I just wanted to sit there in silence till I got my drink. Anyhow I think I'll probably go back. ???♂️
