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February 2024 by Diana Ferrer
So I called the 1- 800 number to reserve a car. The woman on the phone told me my deposit would be $100 and that I would be able to rent a car for $35 a day as I’m going through warranty I live in Turlock I broke down in Merced I pulled my arrival to enterprise. I was then told that my deposit would be $300 and it would be $46 a day to rent a car. I told him what I was quoted on the phone. The gentleman was very polite but he could not give me the price that I was quoted on the phone so I was just very upset because I was stranded and I needed a car and I don’t understand why somebody’s telling me on the phone it’s one price and then I get there and have another price so then I had to call courtesy Rental and have them come and pick me up to get a car from them. Customer service was good. The people were nice inside. The problem I have is that I was told on the phone and the lady even reserved the car for me that I was only going to pay $100 deposit and 35 a day for a car I will never go to enterprise and rent a car again I know that they don’t charge $300 for a deposit because I rented a car from enterprise in Turlock and my deposit was only $100 so somebody’s playing games in Merced.
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February 2024 by Ka Thor CA-Merced
Always great service from staff at this location. Availability of vehicles and selections are way better than the other places. In my opinion, this is the best car rental place in Merced, CA.
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February 2024 by Joi L.
Angel, the guy who helped us, was extremely kind, helpful and efficient when it came to renting us a car. The pick-up and return was done with ease.
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January 2024 by Chaez Lee
Good reception for me and courteous and understanding due to mishap with the car i rented, all is good
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January 2024 by Aimee Young
I love renting with enterprise from the time I get there I always feel welcomed the team is always so nice makes me feel comfortable and the car's r always to my liking thank you enterprise for everything you guys do
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January 2024 by Raul Gutierrez
Always fast, clean cars, very professional
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January 2024 by Rebecca Graves
Jason was so helpful showed me all the perks of the Van I rented. Everyone was very professional and kind from reservation online to pickup and return! I will be sure to stay with Merced Enterprise from now on.
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January 2024 by Nesha S.
If I could give zero stars I would! Shittiest place to rent a car. The employees there act like they're dumb and can't comprehend and then the regional manager just as dumb. No one communicates and I repeated myself about 5 different times to different employees all within the same place. I was sick in the hospital with covid and they told me they didn't care that I needed to return a rental. The rental was being paid for week by week and it came up on the 30 day mark and they insisted I come in a redo the contract. When I let them know of my situation they started texting and calling everyone in my family that they could find on Google saying I stole their car smh. Stupidest branch and regional manager! Thanks for showing your business is more important than a human life!
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December 2023 by Susana Zavala
Ivan was the most helpful person! As soon as we got there he attended us the most helpful way, when we went to also drop the car off another gentlemen helped us & also was really nice. I know for a lot of people customer service may not mean much but for me he definitely made my experience the BEST it could be! I will definitely be coming back!!! I also recommend you guys to come here as well! So easy, fast and helpful!
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December 2023 by Reza A
Great service as always. They are the best to rent from in my opinion. Never a problem and cars are always available and reliable
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October 2023 by Liz
I had a great experience there. The guy who helped me was so nice and helpful! It was my first renting a car so he let know what I needed to do and all. c:
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October 2023 by Clayton Foster
Jason who attended to me was a very professional gentleman and courteous. I would definitely rent from Enterprise again with the excellent customer service. I was treated with respect the whole time when I received the car and I returned it thank you Enterprise.
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October 2023 by Muse Phyre
I love renting with Enterprise. Your associates at the Merced Location are by far the most prompt, professional, and communicative I've had the pleasure of doing business with.
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October 2023 by Robert Pierce
Jason was great, he checked out the car to me, and back in on my return. Both processes were quick and easy.
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October 2023 by Yolanda Lopez
Great place to rent car effortlesslyNo hassles had car we rented and little waiting I’ve rented from other rental in town and had a bad experience this enterprise was very friendly and I got what I wantedThank you enterprise for making my trip easier this was one less thing I had to worry about
