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September 2023 by Merillyn Cruz
what a horrible stadd. The young girl there didn't process my check. I had to pay my taxes and it never got documented. Now I am in screwed because of a careless mistake. Obviously they don't care. I have been a loyal member for over 20 years and they treat me like they can care less and make me feel like a second class citizen. This is not a good way to do business.
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September 2023 by Robert V.
I've been a customer of Farmers Insurance Federal Credit Union for 40+ years. I can remember them approving a car loan for me when i was just newly working for Farmers. Then, when my son graduated from Pepperdine and had an employment letter from KPMG, a top 4 accounting firm, FIGFCU provided him with a car loan when nobody else would lend to him because he graduated from college and did not have sufficient credit history. Farmers Credit Union has been go to our family.
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August 2023 by Susan Van Horn
Had my account hacked and can never reach anyone except the answering service that their dial-in number sends calls to when they’re busy.
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May 2023 by Nadia Harris
Great experience today with Marco Barrera! Stellar customer service!!! Thanks Farmers!
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October 2022 by Gerardo R Castellanos
Marco B. Provided excellent customer service. He is courteous,helpful and professional.
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October 2022 by alicia castaneda
Only one teller midday, no one comes out to assist. Get more tellers
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February 2022 by Tammy Lewis
I wish everybody can experience the type of wonderful customer service and kindness that I received from Stephanie Bradley at your Merced Branch. She is extremely knowledgeable of the different types of services that you offer and took time to explain each one. If you are looking for a great banking institution look no further than Farmers Insurance federal credit Union...ask for Stephanie she will help you make great decisions.
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December 2021 by Anjeleah Gotiong
If I could give their phone "customer service" agents a zero or negative stars, I absolutely would. I called in tonight 12/16 4+ times between around 8pm PST. The agent "Jordan" is the absolute WORST! Jordan is unprofessional, RUDE, disrespectful, and completely unhelpful. I am SHOCKED that I had to experience such terrible treatment from a customer service agent.My first call, I explained that I had a payment issue I wanted to resolve. Without warning, he forwarded my call to the main menu where I couldn't leave a voicemail for any specific department. I called back, thinking it was a tech issue and giving him the benefit of the doubt.My second call back, I explained we got disconnected. He took my callback # down in case we got disconnected. Well, we got disconnected. At this point I still think it's a tech/connection issue - fine.I request a THIRD call back. This is the part where Jordan demonstrates his rudeness and unprofessionalism. He calls me back and sees it's my number. I'm so glad the calls are recorded because he literally made a disgusted/annoyed "ugh" sound and forwarded my call. It brings me back to the main menu, unable to leave a voicemail, then, still on the call, I get an error that says the number is not valid or in service.I call back multiple times afterward and each time Jordan forwarded my calls to the main menu. and kept disconnecting my calls.
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December 2021 by Anjeleah G.
If I could give their phone "customer service" agents a zero or negative stars, I absolutely would. I called in tonight 12/16 4+ times between around 8pm PST. The agent "Jordan" is the absolute WORST! Jordan is unprofessional, RUDE, disrespectful, and completely unhelpful. I am SHOCKED that I had to experience such terrible treatment from a customer service agent. My first call, I explained that I had a payment issue I wanted to resolve. Without warning, he forwarded my call to the main menu where I couldn't leave a voicemail for any specific department. I called back, thinking it was a tech issue and giving him the benefit of the doubt. My second call back, I explained we got disconnected. He took my callback # down in case we got disconnected. Well, we got disconnected. At this point I still think it's a tech/connection issue - fine. I request a THIRD call back. This is the part where Jordan demonstrates his rudeness and unprofessionalism. He calls me back and sees it's my number. I'm so glad the calls are recorded because he literally made a disgusted/annoyed "ugh" sound and forwarded my call. It brings me back to the main menu, unable to leave a voicemail, then, still on the call, I get an error that says the number is not valid or in service. I call back multiple times afterward and each time Jordan forwarded my calls to the main menu. and kept disconnecting my calls.
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October 2021 by GitanaMusic Posey Rivero
? Incredible banking service by Stephanie ? Clean facility. Friendliest service ever! ? Super attentive and kind ?
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October 2021 by Larry Tomon
Seamless and very easy. All of my questions were answered !!!!!
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October 2021 by Michele Brown
Stephanie Bradley was very welcoming and friendly as she helped me get my account set up. It was a very simple process. She answered all my questions and made sure I had all the information needed to open my account. I am a very satisfied member. Thank you Stephanie!!!!
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September 2021 by CARLOS LUNA
Marco Barrera at this branch truly knows how to make your experience exceptional. I would recommend this person to anyone wanting or needing an awesome experience.
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August 2021 by Kenneth Hausmann
Marco Barrera did an outstanding job of helping me set up a new account. It is nice to deal with someone who really knows their stuff. FIG credit union has always been well staffed.
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August 2021 by Soraya Liz
Branch Manager Daisy Aleman, goes beyond to make sure clients are well taken care of. I love Farmers Insurance Group Federal Credit Union, my children also bank with them and have loans at the best rate in the market. Thank you!
