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March 2024 by Diamond K
Good owners and employees. Just such a hassle to rent a car anymore.
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October 2023 by Eduardo Hernandez
No one was at the office smh. Had talked to a gentleman the day before everything was set time/date etc. Stayed there for an hour no one showed up tried calling no answer. Place looks like it hasn't been in business. Waste of a day and money. Had to cancel my meetings and call in for work. Had to Lyft to Turlock for the nearest car rent location going Enterprise btw. All bad i believe this deserves negative stars if that is even possible. Happy Friday
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October 2023 by Wil Liu
The lady manager called Denise has serious behavioral issues. Rude is an understatement of her behavior. I love renting hertz at other locations, i am president circle, but here is just a nightmare, from my personal experience and every single colleague of mine that has rented locally in Merced.
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October 2023 by Richard Ochoa
I would recommend then they always have vehicles waiting and if not they'll locate you in quickly
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October 2023 by Jorge Gonzalez
Customer service sucks. Had an issue with a rental from Hertz and they told me they couldn't help me. For me to break down on the side of the road and call roadside assistance to have me towed because they did want to deal with the car and tow their own car. Go to enterprise or any other rental business. They care available about their customers. Last ti.e I do business with Hertz
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October 2023 by Emma Lang
We reserved a car here a week in advance and called an hour before pick up to confirm. When we arrived we were told there were no cars available and there was nothing they could do. Spent hours calling around to other locations. Save your time and book in a big city.
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September 2023 by Susan S
Reserved a car. 10 minutes before my rental time pick up they called to say there are no cars available. I ask them to call me in a couple hours to give me an update. No call. I call 1 hours before they close, still no car. I ask them again to call in 30 minutes to give me an update, no call. They were also very rude on the phone.
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August 2023 by Phillip Brezine
Don't expect to get the gasoline car you choose online. They're transitioning to all-electric. I had some anxiety renting/driving one as soon as I was told AFTER all the docs were signed and deposit withdrawn. No home charger is given and a 250 mile range limit. Charging out in the wild has an annoying learning curve with a multitude of apps to sign in to. The rental price was the best in the area tho and I got a Chevy 2023 model.
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June 2023 by Jeremy Flores
Worst agency ever my sister reserved a tesla and when it was time for pick up they didn’t even have the car d*** people didnt even call to let her know they gave her a bolt didnt explain how to charge it we been having to charge this car every hour! Worst place ever !!!!
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June 2023 by Elijah Douglas
I reserved for a rental car two weeks before and when the day came they called me saying they don't have any cars available that day. What an irresponsible people they are. Never ever trust these people. Never rent anything at this location. People are all thieves here. Skip it. Rather I would rent cars at Enterprise from now on.
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June 2023 by Pamala G.
I received a car I could drop off at another hertz rental They worked with me the lady's where so lovely at the Merced location They are now my go to for car rentals
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June 2023 by rambod rezayan
Worst customer service that I ever experienced with a rental company
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May 2023 by Pearl Ford
terrible service and both times i tried to go through them they lied to me and wasted my time. i asked simple questions and they told me one thing and when i went in they said they couldn’t help me. i would never suggest going to hertz.
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April 2023 by Jason Kirby
Pretty upset with the behavior of this location. Website says I'm able to get a car the next day and lets me submit a request to pick up a vehicle at 8:00am. I get a call the day of about a half hour before pick up time and am told that they actually don't have any vehicles and have to wait till 10 before any vehicle comes in. I was told that I would be called back when the vehicle was ready for pickup. I was never called back. Ended up having to take a train instead.
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February 2023 by Yolon M
Employees are very personable, friendly & knows all about all their cars and products.
