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December 2023 by Star Z.
My honey and I Love this place! Autumn was awesome helping me with a purchase! She made sure I knew exactly what I was getting and what I wanted! Also was able to work out the payment with me! I've always been scared going to Jewelry places because I feel like I'm being judged when I walk in but the workers here were friendly and super helpful! Definitely gonna be coming here for more!
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December 2023 by Alana A.
great assistance & set up ! Gabriela was amazing made such I was satisfied , they didn't have this ring I wanted that I've seen on their website available at the store location but she made sure I found one very similar and I love!!! definitely request heronly place I'd buy my jewelry from
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December 2023 by Laura C.
great selection. was helped by Melissa, and honestly didn't plan on making any purchase but left with two rings, a bracelet, a necklace and a watch. She took her time with me even after ringing me up three times before I actually paid. showed me different chains compared to the ones with the pendants shown in the showcase box. Very kind sales specialist. And didn't make me feel awkward when my card declined for fraud. Luckily I had cash on hand to get through the transaction.
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October 2023 by Vivien C.
Zero Stars! I am disappointed with their poor service. Their two unprofessional associates were lazy and useless. I approached their kiosk ready to pay for two services & right away the associate states, "you'll have to wait 30 mins because I have to help a customer who is looking at jewelry." My issue here was #1) I was the 1st customer there, #2) there were 2 associates which one could help me and the other can assist the customer. #3) they had no interest or urgency to assist me. #4) the customer looking at jewelry didn't buy anything. I get it that there is potential theft, but that is why there is a 2nd staff for support. So ridiculous. That mall is struggling so bad with no foot traffic and you'd think small business in that mall would train their associates to have decent customer service.... Yes, I took the time to write this review because it's best I write a review to express the poor service their associates provided. Also, their jewelry can be found on Shein! Truth!!
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March 2023 by AmeToYuki Yi
Wonderful customer service, Keri was of great help.
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September 2022 by Junior Senesomboun
I was happy with my piercings by Autumn and even left a tip for Viv until I realized that my piercings were NOT the same distance from my face. I came back later in the day, and was told that Autumn did not give the tip to who I left it for. I do not appreciate her lying to me. I will be back next time to see Viv.
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August 2022 by april budd
This is the perfect walk-way shop for affordable, good quality jewlery. There is a variety of jewelry types and lighting is perfect for selection. Displays are clean and organized. Thank you for my shiny anklet, today. I wish I'd got the sales girls name to credit her here, but she was great! Patient, down to earth and knowledgeable. I will return.
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March 2022 by Andrea Martinez
I was looking for a place to buy some belly rings. The two cashiers working there were very rude and had bad attitudes. The jewelry is cute though, so I gave 2 stars.
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May 2021 by Erica Woodward
I love the rings here! They are so cute and they have so many options and sizes!!
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December 2019 by Diane Pelton
Quality jewelry and watches and great customer service!
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October 2019 by Melanie Medina
Great customer service the girl's are amazing very helpful
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April 2019 by Angela Faith McGee
From what I've seen the jewelry is stunning and rare looking
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September 2018 by BJTheGreat21
I've always had good experiences when shopping at Maciel & Co. The staff is always so nice and welcoming. Sometimes I just stop by there to talk with them. Jessica in particular is very nice and always helpful with every purchase I make. Thank you so much ladies keep up the good work.
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September 2018 by Gracie Woo
IMO one of the Best & most Respectful company's out there!! The owner Keri Maciel is AMAZING and Very Knowledgeable!! Her staff is wonderful & so helpful & customer oriented with Great Customer Service!! I would definitely recommend to everyone!! Did I mention, they have the Best PRICES !! You can't get this kind of service anywhere else :)
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September 2018 by Mrs. Hetrick
She took a while too Pierce mg daughter's ears and I was very appreciative of it because she was making sure that they were even on both sides. But then the process of the piercing was only like 30 seconds and was great customer service I even got a certificate with my daughter's name on it very pleased with my business there she spent the time and helped me pick out my wedding set and my husbands ring thank you autumn!
