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November 2023 by Mia Torres
Rob Hampton provides excellent customer service. Attention to detail with all our concerns! Truly great full to be part of the Toyota family! Thank you ? Rob Hampton
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November 2023 by Happy World
Good service. Rob was excellent in dealing customers. I am only concerned about their pricing, those are very high. If they continue like this for next couple of years, people will gradually shift to other shops for cheaper and almost same service. They need to feel why they are paying more, beyond the branded products.
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November 2023 by Bennett Widyolar
Scheduled next-day service on the phone, easy drop-off, and they texted me for pickup about an hour later. Extremely convenient every step of the way. Great job guys.
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November 2023 by Yuna Her
I went to get my last toyota care program which comes with free inspection, tire pressure adjustment, fluids, tire rotation. I went there park my car, and the person helping me was Kevin he is very nice. He had the shuddle to give me ride back home. However, I didn’t need to use shuddle as my car was already in service. My car had low air pressure, needed oil change, needed tires rotation and I waited only an hour 30 min which is very short time so I am happy. I would definitely go back in the future, but just so you know, once u park ur car you have to walk inside and talk to one of the person. I didn’t know that and waited for a bit before following another person who also came to get car service. Saw they walked inside and so that exactly what I did!
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November 2023 by Henry Strength
Went to Merced Toyota for a service for my 2007 Lexus ES350. They did a complete check on the vehicle and found everything was ok. Very thorough service and will bring back the vehicle for service the next time. All the staff were very friendly and treated me like a valued customer.only problem is that even with an appointment, it takes a long time from the time you drop off your car until you get it back
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October 2023 by Jonny Jay
Dear Merced Toyota Team,I am writing to express my heartfelt appreciation and gratitude for the outstanding experience I had purchasing my new car from your dealership. My recent visit to Merced Toyota exceeded all expectations, and I felt compelled to share my positive experience.Your staff went above and beyond to make my car-buying process smooth and enjoyable. I'd like to extend my special thanks to Hushee, who was not only knowledgeable but also patient and attentive to my needs and preferences.The test drive was a pleasure, and all my questions were answered promptly and thoroughly. The transparent pricing and financing options provided a sense of trust and transparency that is often lacking at other dealerships.The efficiency of the paperwork and the attention to detail during the final stages of the purchase process were impressive. I left your dealership feeling confident and excited about my new vehicle, knowing that I had made the right choice by choosing Merced Toyota.I would highly recommend Merced Toyota to anyone in search of a new car. Your team's dedication to excellence, friendly demeanor, and commitment to customer satisfaction make you stand out. I look forward to a long and enjoyable journey with my new car, and I know that Merced Toyota will be there to support me every step of the way.Thank you once again for the exceptional service and for making my car-buying experience memorable. Merced Toyota has earned a loyal customer in me, and I will be sure to share my positive experience with friends and family.Sincerely,Jonny Jay
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October 2023 by Rosanne Teran
Kevin Koker has been my representative since I bought my truck 2 years ago. He has always been thorough with my appointments. The service I receive is excellent. I have recommend friends to purchase trucks at Merced Toyota because of the great care I receive
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September 2023 by Kathy K.
Worst service of my life! Do not go here - overcharged, never answer the phone, hours waiting for a pick up. Horrible service! If I could negative stars I would.
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September 2023 by Robert Yanez
While driving from out of state, my service light came on. I knew I was close on my mileage but didn't know I was that close. I called Rob at Toyota to see if the could get me in, it would be first thing in the morning which was good timing as I had a chance to visit family and friends.
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September 2023 by Steve
Friendly good service. I would give 5 stars but it takes 90+ minutes for a oil change. They used to wash your car too. That made the wait worth it.
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September 2023 by Carl Blevins
Merced Toyota has been servicing my 2017 Prius V since we purchased it. We now have 60,000 miles on it and I have to say that it is in like new condition. Kevin Koker is my go to guy for all my service needs, he is very professional, friendly and thorough making sure that no service details are over looked. I highly recommend Merced Toyota Service Department and especially my service representative Kevin Koker.
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September 2023 by ACEROCKOLLA A
Robert made the whole process good. It was expensive but it was worth it. Robert called me on his day off and told me the car was ready for pick up. He won't forget about you!
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September 2023 by Jennifer S.
My husband and I bought a new 4Runner this morning. Vida took care of us, and she did a wonderful job. She was helpful and professional and really listened to us. We would happily do business with her for our future car purchase needs.
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August 2023 by Eddie Quiralte P
Arrived there with the intention of test driving and possibly buying rav4 but was completely ignored by all personnel. I walked inside the sales floor, outside by the new cars, in front of the building, and never once were approached by any salespeople. Horrible customer service. I really hope it was a one day thing and not how prospective buyers are treated.***Update. Didn't know it could get worse.Against my better judgment, my friend and I stopped by, test drove a car, and proceeded to fill out paperwork. They told my friend he didn't have credit, so I co-signed. After getting the run around for 2+ hrs, we left. Went to honda and walked out with a Honda Civic. You want to be treated with respect go to HONDA.
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August 2023 by Matthew Fox
BEWARE!!!MUST READ!Before you drop off your car for service.I bought a 2022 Toyota Corolla SE from Merced Toyota. I took it in to be serviced at Merced Toyota for a transmission pan replacement. While my car was with Merced Toyota for 7 days. I get a phone call that tells me that my car has been in an accident with another Toyota customers truck.When I arrive my brand new cars, front driver side was trashed and Merced Toyota tells me THEY ARE NOT RESPONSIBLE! They said due to customer versus customer. I was in shock!!! Because I left my car with them and this happened. I asked for their policy or something in writing that says they’re not responsible and they try to only provide me with a paper that said they weren’t responsible if my car got stolen on fire or vandalism. I advise them that this doesn’t classify what happened to my vehicle in their possession (collision). When I pointed this out everyone agreed that I was right, but still said they’re not responsible.I called Merced Toyota’s insurance and talk to a broker, they said that Toyota will take care of my vehicle in the auto-body shop and put me in a Rent-A-Car. Even Merced Toyota called me and said they were taking care of my vehicle and that their insurance is going after the other guys insurance that hit my car.14 days later the GM from Merced told me their insurance said they’re not going to take care of my vehicle now, and that I owe almost $500 for the Rent-A-Car. I took the Rent-A-Car back to Merced Toyota, and I asked for the main bosses number. 10 minutes later the GM zeroed out the Rent-A-Car price due to me complaining. About how are you going to say you’ll take care of me (the customer), and 14 days later change your mind, then tell me I owe almost $500 for a Rent-A-Car.Below you will see a response from Merced Toyota’s GM. Admitting that my vehicle got damaged on their property. While my car was being service by them. My vehicle was not in the public parking area in the front. Their workers parked it were they stage vehicle to be service towards the back side of their building.They said due to them not having available staff to go retrieve the other customers truck. The other customer got his own truck and wrecked into my vehicle.My final thoughts is that it’s sad that you can’t take your vehicle to a place that is supposed to be professional and take care of the customer and they don’t. I attached a picture of my vehicle, when it was being serviced at Merced Toyota, and they wanted me to come pick it up.This review is to let everyone know my experience with Merced Toyota. Listen Carefully to the response the GM says below. Saying I needed to go through My insurance, and go after the other party that hit my car. I ask you (the customers) if this happens to you, how would this make you feel???
