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January 2024 by Linda Tischmacher
No one ever picks up the phone. I’ve literally had to drive here after work to make appointments or ask questions that could’ve been answered over the phone.Jim was a redeeming member of this service center but he seems to no longer be there. He was an excellent service person. Straight to the point and courteous.Now you’ll have to deal with service reps who are condescending and thinks you’re an idiot.
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September 2023 by Denise Wright
As we all know, dealerships have pricy repairs but they are reliable. The manufacturer software update on Hyundai's only took a few hours which was nice. The service department is knowledgeable and very helpful. As a courtesy, they will take you home and pick you up with their shuttle service. That's a win win all around!Love my Hyundai ❤️Enjoy! ?
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September 2023 by jacob bau
I dropped my vehicle off because the check engine light came on over the weekend. Staff were really busy, friendly, and that's where it ends. The rep told me over and over "I'm trying to save you some money, bud." I was told that it would take 3-4 months to fix an engine issue..that is unheard of. He told me it could take 3-4 weeks to get approval from Hyundai, however when I called a Hyundai servicer in Fresno, a knowledgeable rep told me it takes 2 days to a week. He also explained which test this servicer ran on my car and the possible issues. The service advisor I worked with said everything would be "free of charge" when I asked if I would just have to pay the diagnostic fee (as this is a recall issue under warranty by Hyundai), and then he backpedaled and said as long as the work we do is covered under the warranty. He also said they couldn't provide me with an estimate or what is and is not covered under the warranty until they get approval and actually see inside the engine. Then parts could take anywhere from 3 weeks to a few months to receive..really? Are you getting the parts from another country??One more thing: this place NEVER answers the phone. They are busy, but I literally called the number as I was standing at the service desk near their phone. Didn't even ring once...the guy told me that they have 5 phones and 3 people working them. He acted as if I dialed the wrong number or had a bad connection..so unprofessional to blame it on the customer when your phones don't even ring.Would not recommend taking your vehicle here if you want honest and knowledgeable service. That's why I paid the diagnostic fee and had my car towed to a Hyundai service center in Modesto where they could get the job done right and in half the time this servicer promised.
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September 2023 by Monica L.
Not sure who's in charge of the service department but it needs to be someone else. I took my car into the shop on 9/11 to have defect fixed, when I got there they told me a few other things needed to be done which I was fine with they told me my car would be done in 2 1/2 hours. The 2 1/2 hours passed and I haven't received a call to pick up my car so I called and I could not get through for an hour and 45 minutes only for them to tell me my car wasn't ready. So I finally received my call to pick up 7 HOURS later! And then I was told they close in 30 minutes if I wanted the car the same day so I rush there to pick it up and they only did the tire rotation and alignment they never called and told me they didn't have the part for the defect fix or anything they waited until I got there to tell me I owe $150 for the tire rotation and alignment and when asked about the defect he brushed it off saying "oh that, we can't do that today cause we don't have the part, we have to order it" so they basically had my car in their shop for 7 hours just for a tire rotation and alignment!!! It is now 9/16 and I can't get a hold of them to make the appointment to have the actual defect replaced!! Worse VW service department EVER!
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September 2023 by Rocio Carvajal
Communication needs lots of improvement. Both times I have taken in my car, I am promised a certain time of receiving my car back. I don't receive any updates, and then I have to make a phone call myself to find out, they tell me they will call back- I do not receive anything throughout the day, and I have had to go in person to learn if my car is ready or when it will be ready. I took my car in on Friday morning and was promised by 4 pm, then it turned to Monday morning at 9:30 am and I didn't get my car until 4:40 PM on Monday. That was with me calling in for updates.
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August 2023 by Sunny Verma
Came in to my appointment for an oil change. I asked the service advisor how much it would cost and he gave me 3 different prices (45,80,125). Still never got the right answer got a proper estimate or just honesty he did not know. I did not mind how long it was going to take but if it was going to take longer I would have ran other errands. Service advisor told me they were a little behind and it should definitely be done within an hour and a half. I decided to wait and a got concerned after 4 hours of waiting. Come to find out, my car was never even taken in yet. Service advisor Gabe just forgot to take my car in. People that had appointments after me were even done. I ended up having to wait 5 and a half hours just to get an oil change done. I don’t mind it taking a long time but don’t give customers the wrong expectations. I would expect the manager Ryan to train his associates better or even get involved to help.
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August 2023 by Richard Ochoa
In between Fresno and Modesto this is the best place to get your hyundai-kia and Volkswagen needs and service.
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July 2023 by Mary H.
Great experience purchasing a vehicle at Merced Volkswagen!! Stop by for a similar experience!!
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June 2023 by Babbel Smurf
I went to this place on a Monday around 3:40pm and asked if they could install a new battery in my Beetle, but was told no because they're too busy. Two days later in the morning, I called the parts department, and the man who answered was nice and considerate, and gave me a quote of $289 for an in-stock car battery. But he couldn't transfer me to the right department to see if they could install it that day, nor did he know the cost for installation. So he took my name and phone number and said he's walking over to the department right now and they'll call me back to quote the installation amount and tell me their availability. They never called me back. So I called AutoZone at 2pm, who had two batteries for me, either $211 or $269. I went there and got the $211, and they installed it for me. I gave the guy a $20 tip. Saved me time and money going to Autozone instead of to this car place, so in the end I am glad they couldn't help me either when I came in person or when I called.
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May 2023 by D Hale
Merced Hyundai for warranty services. Fast and efficient.
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April 2023 by Merriann White
Took my Hyundai in to have a tire pressure gage sensor replaced. Up until about a year ago, the service department has been top notch. What happened? Kristian and Dominic left. They were the faces of that department. Jim has always been a great manager. Where is he? When calling the service department, most times no one answers. Just get a recoding saying they are too busy t answer the phone. So back to today. I glad an 8am appointment. I didn’t get out until of there until 11:15….3 hours and 15 minutes! After going out after 2 1/2 hours, I saw my car being pushed outside so I went back in to wait to go to the cashier. Another 35 minutes went by and I went out again asking “Where is my car”? And I got…who are you and what were you having done? And then was given an excuse why it took so long. Seems there was a problem and it had t be taken to a specialist. Ok, fine, but Dom or Kristian would have come in to let me know about the situation. Regardless my car was done and had been sitting outside for another 35 minutes. I’m done…Merriann. White.
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February 2023 by George Soverns
Great employees / Management is what makes it for me. Francisco had every thing under control. Was entertained by parts person. Will be back
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February 2023 by Sukhmani Purewal
I would not leave a comment for a car dealership, or even their service department. However, the way I was treated with this dealership in Merced, I had to comment. Staff are very professional and they do not treat you like a number. I hate going to dealerships and getting bombarded with sales people and on top of that the service departments are usually tough to deal with. However, Kia Hyundai Merced Service Dept. has very good customer service, and the staff are genuine. Johnny is great!
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February 2023 by Zuhair M.
After years of being a loyal customer, I was ignored and the customer service ignored me and had a passive aggressive attitude. They let me wait until the closing time. This is not VW, this is Merced idea of customer service.
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August 2022 by Fischer's Auto Body
Sean was singlehandedly the most helpful parts person I have ever had the pleasure of working with. He went above and beyond the call of duty and followed up to ensure I got my part even though we are not a regular client. Thanks Sean!
