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February 2024 by Jeanette Garibay
I bought a car for my daughter, I told them please check out car before I put any money in it. They did not there was even wire and duck tape under it. Then I kept telling them a tire, which it was new, had a leak. It took them 3 times to find it. They kept saying it was the car but tire kept needing air, everyday.So disappointed. I begged them to take good care of me cause it's for my daughter.I didn't question anything they point out or quoted me and paid it all , just asked them to make sure car was good 1st and to fix the 1 tire.Cause it was for my daughter I really feel like giving 1 star. I am being nice. How would they like some one not to listen to their family and make sure their daughter was safe.
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February 2024 by R. B. Alexander
Went in for a repair on a tire we just purchased last June. Hadn't purchased road hazard but was willing to pay the $25 or so to get it fixed. Was informed that after the repair that the sidewall had a bubble and the tire would need to be replaced as soon as possible. However, the service manager inspected the tire further and decided that this should be covered under the manufacturer warranty. I am so lucky that he did because I really could not afford $175+ right now for a new tire. We are making frequent 110 mile trips to LPCH and Stanford Hospital so this is a necessity for us to have tires in good shape. I am really lucky that the staff at this location took care of me the way they did today. It really means a lot to me and my family. Thank you so much to technician Justin W, service manager Juan Garcia, and everyone else who took care of me today.
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February 2024 by Jesy Velasco
Loved the service. They were extremely patient and kind. They fixed my issue very quickly too.
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February 2024 by c l a r i s s a
Had a great experience here yesterday. Ignacio was very helpful and made sure I got my vehicle serviced even though it was later in the day. He was very nice and knowledgeable about services and also let me know about other incentives for what I was getting. Probably the best experience I’ve had there in a while.
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February 2024 by Leandra Contreras
This location helped us so much they are excellent and they go out their way to help highly recommend and they were cheaper than anywhere I can find
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February 2024 by RICK LEE
Always happy with the service and the treatment that I get at Pep Boys Merced store
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January 2024 by Ixpol Mexicatl
Ignacio Martínez was very helpful and considerate of my time. Good customer service and went over and beyond what was expected of him.
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January 2024 by Anna
A worker named ANTHONY hung up on me twice, on purpose. I called the first time and he answered a question. I called again because I forgot to ask another question I had and he hung up. I thought it was an accident so I called again and he hung up again after hearing who I was. I dont know why he did that as I was very polite and causing no issues, it was very rude.
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January 2024 by Willie Williams
FIVE STARS ?
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January 2024 by Francisco martinez
Anthony the shop manager explained everything to us our technician Alfonso was very professional.
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January 2024 by Lorance Garcia
Needed new tires, they had them in stock and installed them the same day. They even put my spare back under my truck. Friendly service.
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January 2024 by titman320
Everyone was nice and very professional. And completely understood the circumstances that brought me there
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January 2024 by yolanda Vasquez
Hernan was very pleasant and helpful ?
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January 2024 by Chris Sarabia
I was helped by Ignacio Martinez and the service was incredible he was very commutative, clear and I will be going back to pep boys when needed because of his help today.
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January 2024 by Yaya Aranda
loved my experience.
