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November 2023 by Kevin M.
So I drove down here from Mariposa to purchase 3 space heaters for the upcoming winter. I had one particular that I wanted. I looked them up on the app and saw they had 10 of them in stock, perfect. Once i got there i noticed that they were no where to be found. I asked a worker about it and informed him I had driven an hour down just for those he informed me they're still on a pallet in the back and not yet taken down, I asked if he could do so and the response I got was "Wait right here". So i did, for over 30 minutes. And not a single other worker asked if I needed help. So I ended up leaving my cart with all my other items there and left, luckily this provided me the time I needed to to download the Lowes app, create and account, and discover that they had the same space heater I was looking for but $40 cheaper per unit. Should have gone there to begin with because I was in and out of their store in less than 5 minutes with what I needed.
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July 2023 by John Y.
Loved this place! A very kind associated named Wei went further and beyond to help me with an item. Even though he was just a cashier, he still managed to know his stuff about the store.
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July 2023 by Mr A.
This place is a hit or miss, especially in customer service. Which is strange as they advertise to the diy crowd. I went to the Home Depot in Merced CA. I went straight to the paint department and asked if I gave them the paint number if they could match it. Unfortunately for me the person at the paint department was filling in until the paint person came back from lunch. I was asked if I could wait 20 minutes so then I asked if a manager was available? The manager was paged three times by the employee and this person never returned the page. I thanked the employee for her time and returned the items I was set to purchase. I drove to Lowe's spent about five dollars more but I got what I needed. Got the job done and time for the next project. The four peg wall hook went from white to canyon trail, Thank you Lowe's and thank you lady at the paint department at Home Depot.
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April 2023 by michelle kadow
Fernando the manager was extremely helpful
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March 2023 by Patricia R.
I was at home Depot and looking for lighting and this very kind and helpful associate helped me find what I was looking for. He was patient and very knowledgeable. His name was Vince and he made it a pleasant experience.
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October 2022 by Gurpreet V.
Don't even bother asking anyone here for help, it won't come and if it does they'll help someone else that just got there, not you that has been asking multiple times for the last 15 minutes for help. The Turlock one is good but if you avoid the one in Merced.
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December 2021 by Lilee N.
So update on the flooring issue: months later (6 months to be exact), we had the flooring installation scheduled and on the day of the install, their contracting company (Romanoff) was not organized and the job was not completed. It was painful but I went to the store in person to talk to the front desk and they were really friendly and helpful. I don't fault Home Depot because after visiting the store, I realized that all of the issues are with the Romanoff folks and less so Home Depot themselves -- well, other than them partnering with a really crappy contractor. We managed to get a refund though at times, it was not a given because they wanted all of their materials back; the install guy brought some of it to our job site but some of it was missing (Aka the vinyl flooring) so he was released from the job. After many calls back and forth, it thankfully worked out for me. But I've read on the Romanoff Yelp page that this isn't always the case so be warned because any flooring installation you pick is going to be completed by them. I gave 4 stars this follow up because the Home Depot staff was helpful and they were able to come up with a resolution that didn't leave me stranded and out of my full payment. I appreciated that.
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June 2021 by Maru T.
Ok Home depot has a great wonderful employee.She is helpful professional and nice.She helped me with my order and rental in a timely prompt way .Thank you Tigger and Wes he helped a bit but she stood out.
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December 2020 by Lizz Mojica
This store and experience was by far the best I've ever had at Home Depot. Did a in store pick up for my stuff, Got in , got my stuff, and off I went. The customer service at this location was amazing!!! Such a clean store with people that actually care and are grateful to have us shop with them. The store Manager Juan Franco was very professional, friendly and so very helpful. Thank you for all your help Juan.
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December 2019 by jipi
Jonathan Towell from millwork is great! Smart, knowledgeable, and friendly. This is why I pick HD instead of Lowe's.