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March 2024 by Anne S.
My first review was for the lab on G street, one star max, period. The second trip to 13th street just now was a FIVE STARS due to AMAYA. Keep that girl. Friendly, pleasant, knowledgeable, and she is SO good, you don't feel a thing. My first review is as follows, wish I had noted her name, cost me $800 of phone: I have had my blood pulled here countless times, no problem. This time, omg. She stabbed me so hard I yelped, and when she bandaged me, she pulled the tape so tight that the pad, that is SUPPOSED to lie flat on where she needled poked me to prevent blood from flowing out, was bunched up. I was walking out, I was in the lobby trying to put my phone in my purse and I noticed something dark had spilled on the dark navy fabric. Guess what? It's my blood, just flowing away, down my arm, into my purse, onto the floor. Someone in the lobby helped me pound on the door to get help, the manager, I think, directed me back to the same girl, I should have refused, who tried to clean up the mess with those tiny wipe. She rebandaged me, at mt request, I had to ask, and that was even worse, my skin is folded up on itself. I'm old but golly gee, girl. I finally said, "Enough!" and left her for the bathroom where wasn't any paper towel, only TP to clean up with, then left madder than a hatter, having to hold my hand on top of the bandage flat against my skin on the way home. My purse is in the wash, thank God it's fabric and not leather or Quest would be replacing it. Stay away from room 7.
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February 2024 by Polly Alterman
Made an appt the night before, got a text the next morning to sign in from my phone and didn't need to do the kiosk. Was called back right on time and Devon was professional and thorough. Great experience. Thank you!
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February 2024 by Gurnoor Kaur
They never update any information about when they are open or not. They never pick up calls.
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February 2024 by John Nunya
So annoying that there is NO WAY to speak to anyone by phone. I had a question about my blood draw but no matter what button I pushed their annoying automated system would not connect me to a person.
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January 2024 by Dennis X.
Local clinic for you to do your blood draws and labs. I think this branch is relatively clean, but the self check-in process can be a little confusing for folks, especially if it's their first time and even more so if English isn't their first language (which is a huge patient population for Quest in this area). However, they recently started having a person who's assigned to help you check-in. If they're not already in the waiting room, they'll wait to see if you struggle first before they come out for your assistance (or maybe there's a button on the screen for you to ask for help? Not sure. Never needed help checking in) Sometimes if the standby list is short, I would recommend just getting on the standby list. It generally moves pretty fast, as long as the appt line isn't super long and if they aren't understaffed. Otherwise, make an appt on the kiosk and come back later. Or better yet, DOWNLOAD THE APP and set an appt for yourself to avoid all the nonsense mentioned previously. The phlebotomists are hit or miss; mostly the staff are great but there is the occasional person who can take a couple classes on compassion and bedside manners. Regardless, I come in for a regular blood draw every 3months. My wait time can vary greatly. But always when I get seen and make it to the back, I'm served pretty quickly. Make sure you bring a face mask when you come! There can be a lot of people in the small waiting room and you may be surrounded by a bunch of sick or coughing people.
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January 2024 by Cynthia Medina
Brought my 91 year old mother in for blood work and never seen any worker come out to call patients only this one male person. After waiting an hour this women I had never seen came out exactly a half hour before your closing time to tell all of the patients in the waiting room, 19 patients to be exact to tell all of us, “if we didn’t have an appointment we would probably more then likely not be called because would only be taking those with an appointment and that she is sorry. I asked this women why I never saw her or anybody else except the male come out to call on patients until it was a half hour before closing time. She simply said we are sorry. I asked how can I complain and she brought me out a business card and had a care less attitude. This is very concerning!
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January 2024 by Michele Marquez
I'm here once a week and this place is a mess I've been coming 4 weeks straight now and my wait with an appointment is over an hour long every time no excuse for it. Its like only one person works here it's just a mess that needs to be checked by someone higher up why the employees are not doing their job why is only one person calling and drawing blood for an hour duration
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December 2023 by M G
I was a walk in at 530 got everything done and out the door by 6! Caitlyn was absolutely amazing, professional, and very sweet!! Made me feel very comfortable!
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December 2023 by Mey S.
Been here a couple times and they have always been rude. I wish I remember the ladies name. I wasn't surprised because after my interaction with her I looked up yelped right after and there was a 1 star negative review literally an hour before. Go to the other locations.
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December 2023 by Dead P.
I have bad experience with Katie (room 9) at Merced, CA (on G street) I scheduled appointment on 11/29/2023 at 5:40am Her tone so rude and no respectful, so I refused her and ask for another person to draw my blood lab.
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November 2023 by Gloria Ortiz
Kiosk check in is horrible. Their system has glitches and doesn’t always check you in for your appointment. It’s horrible that they don’t have a rep out in the reception area ask questions to. Wait times are also ridiculous. However, I gave a 3 star rating because Caitlynn, the phlebotomist, was super helpful and friendly. She truly went above and beyond my expectations.
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November 2023 by Christelle M.
I was a walk in arrived at 11am on a Saturday i understand they are busy what i don t understand is that one of the check in personal shamelessly got in a person she knew who was 2 spot down me and arrived a good 15 min after me on the walk in list while i and another woman who was here earlier than me got told to get an appointment on another day. unprofessional favoritism.
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September 2023 by Gina Davis
My client Kay M. Went to get her blood drawn on Monday. A girl named Christina drew her blood. My client has big veins there should be no reason for my clients arm to be hurting and bruised and her puncture site is lifted up really bad. .Now she has a big hematoma. Only one tube was done.
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September 2023 by Ysidro Gutierrez
Had an appointment at 11:10, arrived at 10:45. It’s 12:00 and still haven’t been seen. Will not come back to this quest again.
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September 2023 by Michael H.
This is, in no way, a knock on the excellent nurses here. I was a walk-in. Showed an elderly man how to check in with the self checkin machines...ya know..because businesses don't believe they should be offering any kind of customer service anymore. The machine I used? I didn't realize it kindly ignored my information and acted like I didn't even show up. A nurse showed up...I explained to her what it did but all she could say was to sign in again. The nurses are great...the business could care less about customer service. Wasted my morning because a business doesn't feel the need to provide any customer service. There's no doubt I provided more real customer service than the business did today.
