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October 2023 by Raphy M.
Inquired about a car, they advertise about msrp pricing, they don't honor it. They came back car I asked for had a "stop sale" . Came back with other or same car for 3-5k extra off sticker price they advertise on their site. Very unprofessional . I definitely don't recommend just another typical dealership with bait and switch tactics
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September 2023 by Hilario M.
I was helped by FRANK when I purchased my vehicle he seemed very helpful an friendly until it was time to purchase the vehicle he became very pushy an when it came time to answer important questions he avoided speaking to me an sent his coworker to speak to me that had zero knowledge of anything I was asking .. after buying the car because of lack of information I needed from him he left me in a horrible financial situation. Basically was lied to an I'm paying way over price value because he just wanted to make a sale . I would never recommend this place or him again !!! After I went back in to pick up my spare keys a few days later, I was approached on the sales floor. Once they knew I had already purchased a car. They left me unattended for 15 minutes and did nothing to help me until I approached them another time.
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September 2023 by Jaime Ochoa
Service after the purchase is terrible.If you want to call 3-4x in order for someone to pick up in service or parts department, this is the place for you.If you want your texts ignored from the service guys, this is the place for you.If you want your message forwarded to the service guys because they are with another customer, and never get a call back, this is the place for you.If you want to be told that you can always "just" come in to talk to the service guys since they dont return your calls, this is the place for you.If you never want any updates on why your service is taking longer then promised, then this is the place for you.
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August 2023 by araceli c
We got an SUV from here in May and then went back in August for our second SUV. Our family is growing and we both needed a bigger vehicle. These people really go out of their way to help you out and get you what you need at the right price. Mr. William A. helped us both times and we have nothing but positive things to say about this gentleman. His partner Jose was very helpful as well. There were some complications with the contract but Mr. Julian did what he had to do to make sure our payments stayed the same. I have to admit I’ve had the SUV a total of 9 days and I’ve had a couple issues with the car but as soon as I brought these concerns up today they told me to bring it in as soon as possible and they’ll get it checked out tomorrow morning since it was near closing time. The problems are an inconvenience but it’s worth recognizing that they’re doing everything they can to make things right.
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August 2023 by Dulce C.
Really nice when they want to sell you a car obviously but when it comes to telling them about one of your concerns they change the topic and totally ignore you. Young short lady with glasses and curly hair is awfully rude horrible attitude. I went in with my dad about a concern we had and totally ignored me when I talked to her and would only talk to my dad and acted like I didn't exist. At that point I should've just talked to the wall because that's what it felt like I was talking to since I wasn't getting a response back from her. I don't recommend.
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July 2023 by Young-Joon Suh
Mary and Ivan are the best sales personals here! They are extremely professional and willing to negotiate with you always. Love my Bronco already!
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June 2023 by veronica espindola
I never leave reviews but this time I though I would I needed an oil change ASAP and was stressing cause my oil life was at 0% so I called to make an appointment hoping I would be able to get in at least within a week or so and the lady in the call center named Dayli (which is a very unique name by the way) was able to get me in the next day, I was so relieved. Dayli was very kind and helpful and did her best to get my car in before I have any major issues. Thank you again so much I appreciate it.
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June 2023 by David Abarca
Went in hesitant on my choice to buy my first car from a dealership. From the start everyone was welcoming and professional. Gave me all the information up front and not pushing me to make a choice. Took me a while to decide. I am glad I made the choice to start a journey with a new vehicle. A big thank you to Alex, Ivan and William.
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June 2023 by Paul D.
They gave me a great deal on my Ford Bronco. Right when I thought the deal was over they come back and hit me with an excellent offer and delivered the car to me the same day.
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May 2023 by Jordan Dyck
At first I thought this was a great dealer so I called and asked about a vehicle in their inventory. It turns out the owner was driving it and therefore I could not see it. Upon further communication they tried to get me to come in on THEIR schedule to see it rather than making it work for me. When this didn’t work they no longer kept up communications. Several weeks later they started calling and messaging me in regards to this because apparently the owner brought it back with 3k miles which is understandable. They do have a fair to above average price on it, nothing crazy high but here’s the catch. They say it’s a new vehicle yet, when I pointed out a major paint blemish on the headlight lower trim panel they refuse to fix or negotiate the price. I’ve had a bad experience and I hope others have better.I am going to leave my prior review as a comparison. I ultimately ended up purchasing from this dealer and they came thru. I would highly recommend, even after my initial problems. Friendly people, helpful people, and honest people. Good pricing also.
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May 2023 by Christian Luna
We just bought our 2020 Ford Explorer this past Saturday and had a very smooth and pleasant experience. We didn’t know exactly what we were looking for but knew we needed an SUV. The first gentleman we spoke to was very awkward, unsure, and pretty much wanted us to show him what we wanted when we were kind of hoping for the opposite. He then said he was going to get help and William Ayala took over, had he not we probably would’ve left. Mr. Ayala was very helpful and friendly, he understood our concerns, knew what to look for, and made very reasonable recommendations.
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May 2023 by Tim K.
Spoke to William at Razzari ford. He is trying to hustle me on a last years super duty for nearly 7k over msrp. They are taking advantage of the shortage of trucks on the market. Very sad. I will be sending an email to the state board, BBB, and dmv investigating office.
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April 2023 by Marisela Hernandez
Had an appointment set for a Saturday. I got multiple text confirmations. Saturday came and the guy called asking if I can come in sooner to get the service I was requesting. I said sure I would try let me wake my husband up that works nights to follow me so that I can have a ride back. Not even 15 minutes later he calls back saying he needs to cancel our appointment because he doesn't have the proper brake pads... I have read only the first few reviews and I see this is a common occurrence. Do you not have a system that you check inventory of each scheduled car a week in advance? Luckily he did cancel on me, because within the upcoming week turns out my coworker had taken her altima to the dealer and they messed with one of her sensors that caused he car to malfunction and no other dealer could fix it because she would have to return it to razzari only to use their machine to turn it off... they manipulated her car so that she would have to return for a future false service, and they charged her for things she didn't even get fixed. Other mechanics confirmed. I canceled my appointment the same day she told us what was happening to her. I thought taking it to a nissan dealership I was doing the right thing. Now I need to find someone else that can change my brakes. If you can't trust an authorized dealership than whom can you trust.
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April 2023 by Amy
I had a wonderful experience with a trade in, thanks to William Ayala & Mark Aguayo! They made the process stress free and pleasant. Both were very thorough and knowledgeable. I recommended anyone to go see them!
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April 2023 by Angel Kryger
I had a positive experience with Isaac Huskinson Internet Sales Manager Razzari Dodge Chrysler Jeep Ram I recently ordered a car from Isaac, I sent him the Pdf and explained what I wanted. He sent me the build sheet to confirm. I was pleasantly surprised when he updated me on every stage that the build was in and when it was expected to be completed and ready to pick up. He is very friendly and did an awesome job. I highly recommend the Group at Dodge I never felt pressured into anything and felt respected when saying no. When I get ready for another Vehicle this where I will be going.
