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January 2024 by Roberto Martinez
Manager here doesn't have anything working. I was treated like garbage and I hope corporate will come here and look at everything wrong
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January 2024 by Laurie Rice
I usually have no clue what I'm doing when I come here in the printing department and they always are so helpful and if you buy your ink cartridges here with it 180 days and you return them you get to Dollar credit it's going to change to more this new year
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January 2024 by Alyssa King
Super unprofessional, lacking in kindness and the printer area is lacking in skill and overall professionalism. Used to love this location but would rather go to Turlock.
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December 2023 by Roberto Silva
Here they are Racists, I go to get some labels... and it's always the same, other people go after me... but because they are gringas, they speak English, they serve them and give them service immediately and they always tell me that you have to leave your order. ..and come the next day or like today until Monday...and when I come to pick up the copies they purposely take out more and I have to place the order again...and wait another day...that's why this store does You are Mexican or Latino, don't come, terrible service.
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November 2023 by Ben G
Printing market is very convenient and the service staff are very enthusiastic. Highly recommended.
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October 2023 by Veronica B.
This is going to highlight the negative and positive: NEGATIVE: Starting with the print shop worker named Logan, a young unpleasant female associate with an attitude. My first encounter with Logan happened when I was trying to get the obituaries for my mother's funeral printed, she was already impatient and made it very clear with her energy she did not want to be there, nor really felt like helping anybody to where I was scared to even ask her too many questions. She had that "What do you want" attitude with everybody not just me. Not only that she told me the prints will be done at a certain time the next day instead of same day pick up even though I got there early in the morning. Not an issue at the time; orders get backed up, stuff happens, not enough staff etc., but come to find out when I called the next day to make sure the obituaries were done by noon like Logan said, they weren't going to be ready till three hours later (OK fine things happen, glad I called so I can make other arrangements). My second encounter with Logan is what did it. When I tried to order more obituary prints from online. I called the night before to make sure I was doing it correctly. The nice print associate (most likely George) told me to put down notes along with the file upload and if there's any problem or questions they'll reach out to me. I had somebody else pick up the obituaries the next day, when I saw them, there were blank pages and the rest of the content was put in the wrong place. So when I called Staples to see about getting it corrected unfortunately I had to speak to Logan. When the phone rang, she answered. "Hey Veronica" like she knew this call was coming and she was already tired of me even though this is our first phone call. When I was trying to tell her the situation with the print. She was like "what's the problem what's wrong with it?" Just as agitated. I told her what was wrong and I was explaining that I put in the notes to call me if there was an issue, and how can I go about rectifying this. Instead of just telling me to come back in and we'll fix it, all she did was talk to me in a disrespectful tone and told me what I did wrong...that I didn't choose the right number of pages and my notes didn't even make any sense. Even when I had to calm her agitation down by telling her, I'm not trying to argue or place blame while reiterating to her that this was in regards to my mothers death (that girl could care less). Logan then asked me when I was going to come back in, and I told her within an hour. She then told me I can't pick up the prints until tomorrow evening because only one person will be working there and they will be backed up with orders. She still was just disrespectful and dismissive when getting off the phone when I told her thank you and goodbye she said "Uh huh" and hung up in my face. By that point, I was done... I was flooring it in my car to Staples and my blood was boiling and was ready to speak to a manager, because if I had to speak to Logan, I know it would not be pleasant in more ways than one, and she was going to see what a real attitude looked like live and in color. I came in there so upset I couldn't even acknowledge the nice greeter at the front. Luckily for her she was not there. Long story short (too late lol), I just got a refund. Come to find out there's been other complaints about her from other customers. The crazy thing is everybody else who works at the print shop is actually nice except for her, so hopefully this review will help Logan with her perpetual lack of good customer service skills and human decency, though I highly doubt it. POSITIVE: Now for the positive real quickly, thank you to George and the rest of the nice gentleman who worked at the print shop not only from my encounter, which was pleasant and helpful including over the phone, but also I see the way you treat other customers on numerous occasions. I know it's not easy working customer service from per
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September 2023 by Toni Masi
Jessica, thanks for the superb customer service you provided on my visit. You guys were busy but you got me in and out.A+ Manager! Thanks again.
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August 2023 by Sanjit M
Found everything I needed in store, and the manager helped me put pickup order desk in my vehicle.
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July 2023 by Jon Wurl
I need to give you people a gushing review. You met my need today when one of your competitors was not even open. The checkout clerk was extraordinarily helpful in finding what I needed. She did not merely run the checkout station, she understood my somewhat unusual technical question. I wish I caught her name, it was commendable.
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July 2023 by Jonathan Shade
Every time! So patient. So helpful. Tanya, if you’re reading this, you are always a pleasant person to be around. She is so patient and professional. She was able to cut my poster to the exact size (21.5”) which is not on their website.The other people here, Jacob, Juan, Mary, and Autumn Are all wonderful people with excellent customer service skills!! This review was based off of all my times I’ve been here, which is many. Cheers to exemplary work! -Jonathan
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March 2023 by Maxx Lopez
I use the self automated copy machines 1 every 2 weeks or so ,looks like the change the format to firce automatic colo copies to steal money.Beaware that you now have to manually select what type of color print you want before it actually print the copy you need unlime before where it would ask u.
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February 2023 by Jeremy S.
Your typical Staples, however it was well stocked and the customer service was on par. We came in looking for a new office chair, plenty on hand and a good variety. We ended up purchasing one and found out they offer to put it together for you for a small fee......we put our own together :)
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February 2023 by Marie
I had the opportunity to work with a young lady in the printing department at the Merced location recently. She had excellent customer service skills with her friendly attitude and knowledgeable skill set. Thank you for amazing service!
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February 2023 by Angel Salas
Came to print out pages for school and asked an employee for help and they were very nice to help me when I asked for assistance to make sure I was printing out what I needed correctly.
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January 2023 by Supra mobile service
Would be good if they were update when there goin to be closed so we dont have to drive to the store and waste gas and time.
