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February 2024 by Marcos Shalom
I have already been treated by other people in this unit, who were super attentive. I was a little uncomfortable with the last guy who served me, as he was super relaxed in his chair, with no apparent desire to serve the customer. He was wearing a glove that made it difficult and took too long to handle his cell phone as he needed to take photos of his ID (for example) and finally, I had doubts about the final value displayed on the computer screen and he did not demonstrate the knowledge to answer my question. Overall, I really like this unit and will continue using the services. I will even have 2 reservations for March. See you soon.
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November 2023 by Strong Associates
It was very professional and very fast service.
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October 2023 by Katt S.
Eric and the staff always looking to help you get things done!!
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September 2023 by Marisol Reyes
Very easy and convenient to rent a vehicle from u-Haul. Fast, and easy check in and check out process.
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September 2023 by Solenia Magsalay
Mikey and all the staff were absolutely AMAZING AND WONDERFUL AS USUAL! It's always a smooth visit when we use Merced UHaul!!! Thank you!!!!!
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August 2023 by S “Woobringer” M
All good reviews are made up by friends and family of employees. Just look at all the 1 star reviews. Heavy drug addicts. Self righteous and angry managers, daughter/employee and other employees pick and choose who to provide decent service too. Regularly smoking pot and doing in drugs on the job. Not before or after, but during. Slow… so slow. They hope you’ll go somewhere else. Employees constantly complained about u-Haul corporate the whole time. I’m just trying to rent and leave in the damaged truck they provided. And the smell at this place is terrible .
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August 2023 by Sanjit M
Read all the one star reviews that aren’t like the 4 star reviews from friends and family of the employees there. This is a one star facility. I don’t think u-Haul corporate knows what’s going on there, but they will soon.
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July 2023 by A Person
Rudeness, unprofessional, poorly managed are among the dominant features of this U-Haul location. From top down, this location is staffed with the worst. Their trucks are dirty and poorly maintained. This means you would not get a safe, pleasant, or smooth moving experience. The manager here doesn't care to listen. He just ignores complaints. Even if you'd have to pay more going with different companies, do it! It's not worth using U-Haul, especially this store. They care more about selling you stuff you don't need than providing you with professional and good service.
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June 2023 by Rose Seaborn
This is the 1st time I've ever been treated horribly at Merced Uhaul and also the 1st time ever dealing with this employee named ROBERTO! When I arrived this morning I parked in the only handicap spot as I'm disabled and as I was walking in the door with my son, ROBERTO rudely whistled and yelled at me so I stepped back out to see what was going on and he told me to move my car. I explained that I'm disabled ♿ and pointed to my plates. He still made me move. Then he walked in and had to be the one to help us. He obviously was very lazy and wanted me to download the app to make my own appointment so that he didn't have to do the work. I almost walked out without getting the Uhaul. He needs to be FIRED!!!!
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May 2023 by Christine Bryant
Excellent customer service. Great prices. Easy to locate.
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April 2023 by Audrey R.
I just wanted to say how professional, friendly, fast and efficient our uHaul helpers were today Sunday April 30th. Older couple and really needed the help today at Village Landing, Merced. Thanks again guys!! I definitely would recommend them. Off to Spokane WA!
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April 2023 by R Rodriguez
Very bad customer service. The manager himself set the tone of the store. And it's a tone of business going down hill. The store is filthy and the employees don't care about their jobs. That translates into dirty trucks, poor maintenance that could result in safety issues, erroneous billings, and irresponsible management. It's not worth it even they have lower price here. Rent from other companies instead. Avoid this place to save your from bad headache.
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December 2022 by Ivan M
Save yourself the time and avoid this place when you’re looking to install a hitch. They moved my reservation after being booked in advance. They person who does the hitch called out sick and they didn’t bother to call us to let us know. We were pushed out a week and we were assured by the store manager Eric Jones that they had experience with my vehicle model. I came to my reservation and I was told I would get pushed back another 4 hours. They told me they would take 3 hours and they ended up taking 10 hours because all of a sudden they’ve never worked in a vehicle like mine. Worst experience.
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December 2022 by Gregory Mason
The service was excellent!Especially considering how the customer to service tech ratio was 1 for every 2 to 6 people. We were signed in, checked out, and on our way likity-split!... At Both Ends!Top props to staff!I hope their skills are appropriately appreciated from corporate!Top Tip...Reservations
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November 2022 by Alicia Barrientos
They really don’t know what ther doing. Didn’t put pin in right. Caused damage to my truck becareful Make sure u know how to install I could’ve cause a life And it wasn’t nothing to them
