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December 2023 by Pan Dulce
This shop is superficial & fake. If you have any real service needs, take it to another shop. It took West Coast Tires & Auto two months to diagnose a code because they didn't have a part & other various reasons.Rodrick promised us that they would work on the transmission as soon as it came in, but when the time came he said, "That's not how shops work," & "other cars came in that needed to be worked on."It didn't matter how many times we showed up at the shop, reiterated that the registration was (now) past due, that we were incurring late fees or that we needed the truck for jobs & chores before leaving the state. They wanted to keep pushing the date back to the absolute latest possible time (until we'd be leaving the state) even after we had already made them reasonable accommodations & our needs know to them.I understand that mechanical work is "complicated" & can be difficult at times & that there can be shipping delays when ordering parts. That's all reasonable & understandable. But when you have the part & you're still not making any progress, it is unprofessional & shows a level of ineptitude.We ended up having to pull my husband's truck from their shop because they weren't keeping their word or listening to our needs.Days shy of three months & all WCT&A had done was a diagnostic & driveshaft removal. Ernies Transmission did more work in three hours than West Coast did in three months. If you google, how long an average diagnostic & transmission replacement takes, it's nowhere near three months. Not even the worst-case scenario, even when allowing extra time for unforeseen hang-ups.Now... get your popcorn out & read their reply about how this is our fault, what a great shop they have & the quality work they provide ???
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November 2023 by OverScale Marketing
Roger and his team are very knowledgeable, great experience thank you guys!
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October 2023 by Thaher Eltareb
Took my Infiniti in for a service and ended up lifted my 2024 at4 HD. The service here was by far the best I’ve experienced. If you need your car serviced, need tires or even want to customize your vehicle, this is the place to do it. Will be returning again with my other vehiclesThanks West Coast
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October 2023 by Vicky Reynaga
They were amazing im so pleased with my sons truck! The customer service was fantastic I’ll definitely go back in the future & highly recommend.
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September 2023 by Google user
Took my Infiniti in for a service and ended up lifted my 2024 at4 HD. The service here was by far the best I’ve experienced. If you need your car serviced, need tires or even want to customize your vehicle, this is the place to do it. Will be returning again with my other vehicles\\nThanks West Coast
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May 2023 by Tina Jimenez
Husband and wife team amazing customer service. They told me what the problem was upfront with my automobile and they quickly solve my problems. I recommend this business for all your automotive needs.
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May 2023 by robert acosta
I hit a pot hole and messed up the struts and front tires. They fixed the problem very efficiently and in a timely manner! The team is very friendly and professional, I intend to bring my vehicles here from now on! BTW, they have some pretty cool low riders they are fixing…. Mahalo Nui Loa!
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May 2023 by Lamar Reaves
Very quick service, I must compliment Alonzo for exhibiting great customer support answered all my questions without prejudice and being in a place where you never real know what service you'll recieve given the racial divide I felt welcome important respected and most importantly not rushed
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May 2023 by Craig B.
Went in and got some coil overs installed on my Subaru and wasn't liking the height/ride so West Coast brought it back in and made it right. Will definitely be coming back when I'm ready for a new set of tires or need and oil change or service on my car since they do it all. Definitely recommend if your in the Merced area.
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April 2023 by Michael Y.
If you are ever in Merced, CA and need auto repair, give West Coast Tires & Auto a try.I just had four new tires installed at Costco and as you all know, Costco does not do wheel alignments. I didn't know about West Coast Tires & Auto until today (4.29.23) as I was just in the area for the day, but gave them a call after the service technician from Les Schwab told me that they were too busy for an alignment, even though it was before 11am on a Saturday.I called West Coast from Les Schwab and the response I got was very pleasant. Yep, they could get my car aligned today and they would even get this done in about an hour.Whenever I am in Merced, you know where I'm going for auto repair needs. West Coast prices are reasonable, their staff is kind and repair service is efficient. It's difficult when you are not local to try to find the local businesses that'll treat you right with quality work and affordable prices. I found that place here in Merced and will recommend West Coast Tires & Auto to everyone.
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April 2023 by Maria Magallon
Awesome place to do all your car working needs… I’m so happy with their results definitely recommend they do it all!! Thank you again West Coast!
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April 2023 by Arturo Rosendo Aguayo
Comfortable waiting area upfront and try to solve your car needs.
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April 2023 by War War
Customer service is great, husband and wife is super nice . but the reason why I gave 3 stars came in for my brakes fix front and rear . informed them about the squeaky noise I been hearing.Bought my vehicle back so they can check it out and said that they don’t hear any noise. when I hear it it’s so ignoring . when I frist came in for service they informed me and said my rotors was still good . when I bought my vehicle back for them to check it out they said they was bad . im gonna go else where with a second opinion .
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March 2023 by Rosa D.
Came due to flat tire. Came and it was a quick fix. Amazing customer service. I will be a return customer. Highly recommended.
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February 2023 by Kathleen Nguyen
My car had maintenance light, charging system problem, tire pressure light, and needed an oil change. I came in just for an oil change and they ended up fixing the rest of my problems in a matter of 30 minutes. The owner there is really polite and knows how to get the job done. they make sure you leave with everything fixed and right. I couldn’t ask for better service. it was a pleasure working with them and I highly recommend.