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December 2024 by Israel Vega
This location is a joke. Employees are doing the bare minimum to assist customers. No greeting at the door and kiosk has not been in operation since August. Employee assisted someone on her personal phone instead of assisting customers waiting in line. I’m considering changing services due to the inconvenience this location. More than a hour wait time and manager is not helping at all.
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December 2024 by Peter “PCPete209” Duran Jr
I would like to express my gratitude for the Comcast technician who provided exceptional service during my recent interaction. He demonstrated a high level of professionalism by being polite, helpful, and informative throughout the process. Furthermore, he efficiently resolved the issue in a timely manner. I am thoroughly satisfied with the outcome and would highly recommend his services to anyone encountering challenges with Comcast.
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December 2024 by David Chavez
Very unprofessional, I waited over 10mins and nobody greeted me or asked if I needed help. People there seem like they don’t want to help out or trouble shoot. I highly recommend just handling your business with xfinity online instead of in person at this specific location.
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December 2024 by Friedhelm Golz
I wanted to reduce services for my 89 year old mother-in-law who has mobility issues. I told the representative that we can call her to verify that I am acting on her behalf. The Rep insisted that she has to be present in order to reduce her service because it is company policy. I could have added services online or over the phone! It is terrible to force an 89 year old woman who can hardly walk to come in person to have part of her services cancelled! Shame on Xfinity!
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December 2024 by James Zarate
I've spent so much money at at&t. Now that I switched wi-fi and phone, I've saved a ton of money
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November 2024 by Stewart Neville
Had a great experience switching out my modem, the staff was friendly and helpful.
I don’t know designed the show room though but it’s awful. There is no sound damping material so all of the noise just bounces around everywhere making it extremely hard to hear anything and unnecessarily noisy.
I honestly probably came off rude because I was just like get me out of here I can’t hear you and I don’t want to yell anymore.
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November 2024 by Kayla Boyd
Drove over a hr to Spent 4hrs getting 2 phones bought outright. Sales guy very pushy on upscaling, very forgetful my guess is he was doing too much at 1 time or he was still very new. He forgot lost my daughter's phone twice in the store forgot to give my my dl back. By time I realized I was in town at the pharmacy where I noticed it was gone to drive back to walk into to him saying " sorry I forgot hope ur not mad I was going to call u but forgot! Dude I just had to make 2 additional trips there n back bc u forgot. How about you pay for my gas for that round trip bc you forgot!! I had to put 140 in my tank for that round trip bc oops you forgot. On top of spending what I did on 2 phones an 2 cases u pushed me to buy an the 1 don't even fit my daughter phone. I get it ur job is customer service an to upsale but make sure what ur upsale is the right product for the phone. Just annoying all he cared about was the survey and I would have gave a good review if I didn't have to make that unnecessary round trip twice. I've been a Comcast \ Xfinity customer for abt 10yrs . Kinda disappointed they don't offer better rewards for long time customers.
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November 2024 by Castellon Zuniga
Very good people, very kind
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October 2024 by K BW
Honestly the worst to deal with. They send you stuff to hook up and did not sign a concert form. Charged me to ship it back then sent me another one. Tried to kick me in a contract after saying these was no contact and no one helps to resolve. It’s like you are stuck with no one to help you no matter who you contact
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September 2024 by Carrillo Raul
"The worst employees, they don't know what they're selling, they have no idea how to attend to a customer. I went to sign up for home internet service and spent 6 hours there. Any question I asked, the person in charge didn’t know how to answer. She told me that if I added a phone line, I would get a discount on my monthly bill, so I added it, only to later find out that she added 2 lines without asking and didn’t apply the discount. On top of that, I was charged $25 for each line plus the $40 monthly fee. Instead of paying $65 a month for internet, I’ll be paying $160.
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September 2024 by Michelle Sousa
My elderly father went in to get a sim switch over and was having problem after problem with the people there. My adult son was with him, but problems kept arising and it had been over an hour. So, ended up going there myself. I asked to talk to the manager. He was busy but RYAN was working at the Merced Xfinity and asked if he could help. Ryan was the best help. I spent an hour trying to explain a problem to other reps and they kept telling me it was my problem, and they did nothing. Ryan however, listened, really listened to what my problem was, and he had an answer in minutes and made a very stressful day much easier. He treated my elderly father with respect and curiosity owed to a man who has lived 86 years, while earlier I could hear the other rep talk down to my father as if he were a child. This is unacceptable! Ryan had the courtesy and compassion needed at the time. Thank you Ryan for not only finding a quick answer and how to fix things. Thank you for treating my father with the respect of a man my father's age deserves. I could hear the other reps talking behind my father's back, he was a nuisance to them. To Ryan he was a customer who needed help and I am grateful. I walked into the store upset about how they were treating my dad, ready to "Talk to the manager now!" Ryan with his concern and courtesy diffused my anger almost immediately and made my day a lot better by finding a simple solution to what Xfinity blamed us for when it was their mistake. To the manager at Xfinity Merced. Please talk to your employees about not ignoring or talking down to their elderly customers. You may think the young people are bringing in the money, but people like myself, Caregivers to their elderly family, members who make a lot of money and we will spend it on anything to make our parents last chapter of their lives easier. If it were not for Ryan, I would have cancelled Xfinity for all the services my parents have with them and went to another provider.
Thank you again Ryan
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September 2024 by Lourdes Gonzales
Bruno was the worst Manager I've ever Met. He would not come out to speak with me, because his Agent couldn't resolve my issues. If there was another cable company, I would definitely move away from xfinity
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August 2024 by Bruni Caesar
I've been a customer with Comcast since 2001. When I first opened the account by phone, one name was allowed on the account. So I used my husband's name. But they used my social security number and phone number to set up the account. Every time I call Comcast, they gave me grief when I'm trying to take care of business. I'm now an authorized person on the account. So the issue I have is when I call Comcast, it's very difficult to get a human being. Today, I drove down to the Merced Xfinity store to turn in a box and wanted to discuss my bill. But, they wouldn't help me because the account is under my husband's name. They looked up the account with MY phone number but claimed they don't see me as an authorized person. Dennis, who wouldn't give me his last name, refused to help me. I asked for a manager and he stated he was the manager. I asked to speak with his boss but that guy is not in. Dennis knew I was pissed and did nothing to help me. Yes, I said F U to him because he shouldn't be a manager there. All he said to me was have a nice day. I've been a customer for a long time. And I thought I was a valued customer. Boy was I wrong. I'm so fed up with Comcast. Dennis was the last straw.
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July 2024 by Sodaman
I always receive quick service, and I'm always pleased with how I'm treated and how much my time is taken into consideration.
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July 2024 by Christopher Cortez
I had a good experience visiting their store. This one employee in particular helped us deal with our previous carrier which we were really grateful for. The whole team too were very cool!
