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May 2024 by Raul Atkinson
I love old HW stores. Lots of stuff! Popcorn!Employees seem very unhappy!
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May 2024 by Rudolph “Ru” Matthews
It feels like it's a endeavor to get help
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April 2024 by Amy Davey
I purchased two items that didn’t work for us and tried to return them the next day. The store refused to refund because one of the items didn’t have the original clear plastic wrap and the other item looked touched. Of course we opened them to find out that they didn’t work. They said no return since the items couldn’t be re-sold. I feel that a store should guarantee their merchandise. If something doesn’t work, it should be returned to the manufacturer, not be back on the shelf. This experience taught me that in the future I need to drive longer distances to a different hardware store.
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March 2024 by Amy D.
I purchased two items that didn't work for us and tried to return them the next day. The store refused to refund because one of the items didn't have the original clear plastic wrap and the other item looked touched. Of course we opened them to find out that they didn't work. They said no return since the items couldn't be re-sold. I feel that a store should guarantee their merchandise. If something doesn't work, it should be returned to the manufacturer, not be back on the shelf. This experience taught me that in the future I need to drive longer distances to a different hardware store.
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March 2024 by Everett B.
the other day i went to goodman's to get some parts to fix a wheelchair handle. i could not fix it with the parts i bought and asked for help. one of the staff took it back there and fixed it, including a spring that i had missing, for nothing but the cost of the spring. we have got to treasure our treasures like goodman. five star
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February 2024 by donte armstrong
Very helpful customer service always seem to have what I need!
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February 2024 by Oshan W
Rude, disrespectful and unhelpful staff at a store that looks like a hoarders paradise. Save yourself the headache and go to Home Depot.
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February 2024 by Michael Reynolds
The Holy Grail of hardware stores. They have anything and everything. They have things you didn't know you needed but when you see it you know
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February 2024 by Justin R.
shelf prices are much lower than the prices at the register and they act like it's the customer's fault. Better check your receipt, this place will happily overcharge you.
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February 2024 by Arthur N.
I come here all the time when I need parts or hardware. The staff here is very helpful and always trying to get the customers out the store with what they need
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January 2024 by Ellen P.
Very Nic experience today. Lady with accent maybe German helped me find light bulbs. So many choices. Very efficient gal. So nice to have some customer service! Thanks!
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January 2024 by Jakob Brekhus
Cramped. Lots of stuff. But usually not the stuff I need
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January 2024 by Henry Borntraeger (Henry)
Some very knowledgeable staff, some not so much
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January 2024 by Kelly C.
As I was putting away my Christmas tree, I wanted to fix the base for next year. This year, the tree was skinnier than the 4 rods could hold. I wanted longer rods to hold trees of all sizes in the future. I thought I could just pick up premade rods, but they were all too short. With the help of George and Richard, I was able to create a design that works for the base. I could not have figured it out without their help. They were kind, helpful, and very patient. I mostly shop online, but I will be making trips to this Goodman for the items they carry because of this experience. It was a wonderful experience to meet two people who like their jobs, are knowledgeable, and are willing to spend the time to help customers (even though I was not purchasing expensive items).
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December 2023 by Molly M.
DANGEROUS PARKING LOT -- And the manager at Goodman didn't care one bit that my tiny Mini was almost crushed by a huge pick-up truck. I am still very rattled. Goodman allows the owners of the food truck to block the view of drivers in the parking lot yet show distain when I suggested they have a responsibility to do their best to have a safe parking lot. I could not see the huge pick up truck that did not slow down for the STOP sign and luckily I was able to brake fast enough and did not get hit. The manager said with a smile, " Since we put a stop sign in, what happens in the parking lot is not our responsibility.'' There have been crashes at this spot with the stop sign installed and Goodman does not care. They don't care that many more are almost getting hit. I lived in Mill Valley for 17 years and was a regular customer of Goodman Lumber. I will never go back. Also, I agree that today the men in hardware were very rude. Sad and scary to see a local business turn callous towards the safety of its customers.
