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April 2024 by Christopher A.
Very friendly and helpful service and advice on closing an old account and opening a new one.
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December 2023 by Jill S.
Terrible service from manager Deborah. She made a poor joke that "it depends" when asked if she was the manager. Went downhill from there including unprofessional commentary and no follow through on agreed upon commitment to execute on tasks in a difficult situation. Avoiding her like the plague!
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December 2023 by Ahmed Alkoraishi
Worked with Steven Cai recently who was very professional and helpful.
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August 2023 by Raj Sabhlok
Great service from Samantha and Deborah.
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May 2023 by Jason Panaligan
This branch is actually beautifully designed with darker tones and having a more upscale, ballroom style motif going for them. Steven their banker, was super attentive to my situation when dealing with my account, while handling multiple issues around the teller line and still keeping the customer service at top grade. Customers coming in just need to realize that this is a bank and lines are natural to wait in. Just like everywhere we go in life. The wait here is not out of the ordinary and the personable interaction with the teller line and bankers are exceptional. Definitely one of the better Citibank branches.
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October 2022 by Matthew Carrerow
Does not cash checks from Citibank
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October 2021 by Alex S.
The staff goes above and beyond to service me and I really appreciate the manager Deborah Ward the knoedge and expertise has helped me grow my business.
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September 2021 by Cheryl S.
I went into the bank to withdraw some money, a larger amount of money. I have a medical exemption for wearing a mask. First the teller told me I had to wear a mask, I told her I have a medical Exemption. She said, it was a policy. Then another woman, bank staff came over and handed me a mask. I told them again, I can't wear a mask because I can't breathe. I told her I would put it over my mouth but not over my nose since I can't breathe. The next thing, the Branch Manager, Deborah Ward, came up to me with a very bad attitude and said, I'd have to wear the mask over my nose. I was so irritated at this point I said, this was BS, she immediately raised her voice and told me that I didn't have to swear. Ten I told her she did "not care about humanity", she started rambling about her father. I would not put the mask on, this is my human and legal right. It is against the law and the US constitution to force someone to wear a mask. She then, said just get your money.! I left, so stressed out with my blood pressure sky high at this point. Deborh went outside talking with a tall man and I walked past them, got into my car. When I drove past them, she started pointing at me, I just ignored them. However, I knew she was talking about me like an immature child. This was a terrible experience and she should be repremanded in some way. Customer of Citibank C. Scheurer
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July 2021 by Kim G.
Very very slow customer service inside this branch. No matter what day of the week, what time of day - you stand in line while the teller (always just one) figures out what to do or how to work their system. Aggravating.
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November 2020 by Randy Y
Went into branch to link my two ATM cards. Deborah, the manager, said that in order to link the two she must see all my financial documents. I asked why. She said that was Citibank's policy. Doubting this requirement, I went to a branch in San Francisco where they linked the two cards within 10 minutes and never asked for any of my financial documents. HATE encountering Deborah as she always tries to sell services/open accounts versus addressing my immediate concerns.
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October 2020 by Armando Magana
Terrible customer service
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June 2020 by Miss C.
THE WORST BRANCH STAFF AND BRANCH MANAGER EVER! Granted I did read the negative reviews posted by others, I was really hoping my experience would be better. HUGE MISTAKE!!! Without wasting more of my time dwelling on the experience. I will simply say, stay away from these people. Take your hard earned money to another branch or bank, where you will be valued. Shorty put, Deborah the branch manager, is just tragic on multiple levels. She is confrontational, unprofessional, loud, condescending and just plain rude. She spoke over me, repeatedly interrupted me and was very abrasive. And sadly, she is the role model for the branch staff! So it's not a wonder that they too are unprofessional and lack manners. If you want to take advantage of the cash bonus account offers and the double cash back credit card, then Gabriel Ortiz at the San Rafael branch is a wonderful alternative. She is polite and professional, she gave me guidance when she learned of my financial goals and most importantly, she made me feel valued.
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March 2020 by LA Kings L.
Their one ATM machine rarely works. More than half the time I try it is not in service. Pro tip: have a functioning ATM machine or install a second one for redundancy. This is why First Republic is the answer.
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October 2019 by Sam J.
This particular branch of Citibank was basically a nightmarish experience. My father had just entered suddenly into Skilled Nursing, and our mother into memory care, (as our Dad was the caretaker of our Mom). His health suffered a sudden, unexpected downturn. We needed to pay his bills. We took in the entire Living Trust, fat binder and all, after speaking with the attorney who drew up the trust several years prior. We had to pay him for his time, of course. He assures us that everything is in place to manage parent's affairs, since they were unable to do so themselves. I can totally understand a bank wanting to protect it's client. To protect those who may have greedy children circling like vultures. However, we were not those children; we had the proper paperwork, and only requested enough power in order to pay for the skilled nursing and memory care facility, as well as their regular household bills. We even told them we would take cashiers checks that they drew up themselves, made payable to the companies that we owed money to. It took countless returns in and out of that bank, in addition to billable time with the attorney AGAIN & AGAIN, in order to finally put into place the POA that WAS IN THE LIVING TRUST TO BEGIN WITH!!! Not to mention the wear and tear of dealing with parents who needed constant care-taking. One near death. I think they enjoyed, especially the manager, letting us twist in the wind while they sat upon their throne watching us squirm. They as much accused us fraud, in an underhanded way, saying they had just seen our father the week before and he looked fine. Holy S! He did look fine. He was fine until he wasn't! We even tried to get our poor father into the car in order to drive him to the bank so he could tell them in person that we needed access to his account, as stated in the trust, in order to handle his affairs. Cut to four years down the road. Our father passed away, unfortunately. We want to sever all ties to this institution and the lawyer gives us the proper documentation to do so. I don't remember the name of the document, but it was notarized. We hand it to the "banker", and I use the term lightly, and he says he can't help us. Doesn't know what it is. Call lawyer back, are assured that the document is sound, are charged for that call. We decide to go to the Citibank downtown Santa Rosa. MUCH better experience. They know exactly what to do without any explanation from us. We withdrew all funds and closed the account. Like I said, I understand that they cannot go around liquidating assets to just anybody who just walks into a bank and wants access to the parent's money. But we had legal documents, a doctor's note, everything needed in order to pay impending bills...very expensive bills. I just don't understand why the manager decided to act this way. It was deplorable, painful and upsetting.
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October 2019 by Ben Loo
This is my opinion. This branch is useless.This is my personal experience. The worst banking branch I have ever seen in my whole life. I had three experiences and all were a disaster. First time the manager didn't bother to help us by a simple excuse that the banker is in vacation. Second time, the banker made a huge mistake and we never received our debit card. Third time ATM machine wasn't working!
