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March 2024 by M Z
I currently rent at another Public Storage site. They are the worst! I have sent Bill Pay checks to them and they deny ever having received them. Even though, one time I was on the phone with their office person and she admitted it was sitting on her desk. Another time they posted my check to another person's account and locked my unit. So, my remedy was to find another property to pay my monthly rent in person. I hit the jackpot and found Bobbie! She is absolutely wonderful! In well over three years my payments post before they are due, there is no more mix up which account my payment is applied to and I don't receive messages that my account is past due, (which it has never been, except by mistake). Bobbie is very personable, thoughtful, kind, reliable and she knows her job. When I have time, we chat for a few minutes when I see her. She is always so positive and upbeat. I dread the days she has off because I can never be sure someone will be in the office. Bobbie, Public Storage was the winner the day they hired you!
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March 2024 by Caitlin Hayes
I have been working with Mill Valley Public Storage for almost a year now and have had nothing but positive experiences. The property is conveniently located and easy to access — including for large delivery trucks. What stands out the most though is the exceptional customer support by the Mill Valley Public Storage team. When I’ve had app issues, they’ve been super helpful, and resolved a payment matter quickly and efficiently. I always look forward to seeing Vivian who brightens my day with her warmth and positive attitude. She has consistently gone above and beyond and always sees everything through, including proactively calling me to provide updates when I was looking to switch to a larger storage unit. I can’t speak highly enough of Vivian and the entire team. I wholeheartedly recommend Mill Valley Public Storage and am so glad to have found them. They can count me as a loyal and very happy customer. :)
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April 2023 by Tom P.
The are no office hours posted at the office. When I called I was told by the attendant who answered that they are not allowed to post their hours. I asked her if she could tell me what time the office would be open tomorrow and she said no. She gave me the number of her boss and I called and left messages for four days running and was never contacted.These business practices are insulting to their customers and my advice is to avoid this business and their shoddy customer service.My son is in the storage business in Texas and he told me these procedures are in sharp contrast to industry standards.Tom Pate
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March 2023 by Lillian Jeffries
Very easy
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November 2022 by Maggie Mckinlay
I had no idea how to go about this process. I reserved online and decided to come in the next morning. I then met Bobbie who made my life so much easier. Within 20min I saw unit options, decided on one and was ready to load gear in and out immediately. Bobbie answered all my questions and was extremely professional and efficient. She set me up with locks and other options. She explained everything, but never pushed any option on me. I appreciated her conversation approach as opposed to just a business transaction. She went above and beyond. Her sense of humor was an added bonus. I could tell this wasn’t just a job to her. She made me feel welcome and part of the “family.” I look forward to continuing to rent here. Thank you Bobbie?
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September 2022 by patrick blake
I dom't usually take the time to write a note about a retail place, but I feel compelled to tell you of my experience at t` he mill valley publicorage. the person in charge was a YOUNG LADY NAMED Arizona who asked me all the right questions and had answers to things I had not even thought about. She took her time and made the experience, time well spent
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September 2022 by Daniel Burkhart
I have to use public storage all over the state and in other states. This particular one is one of my favorites. Why? Because the employees at this location are good people. Not only do I always get excellent service but I have a necklace that has something on it that is priceless to me, it had broke and fallen on the ground. It is a fully encrusted diamond dream box and worth a lot of money. The employees noticed and instead of stealing it like most people would have, they rushed out chasing me to give it back. I almost cried at the gesture of pure hearted humanity. I am so grateful because some things can not be replaced when sentimental value is involved.
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July 2022 by Charles Codoni
I started my day not knowing that I was going to empty two large units here at mill valley public storage. Upon arrival I met Bobbie. She made the whole days experience easy for me. She greeted with a smile and provided everything I needed to help me complete my day long task. I am very thankful for her help and genuine kindness. I’ve had many other storage facilities before. By far this was the kindest I’ve dealt with. Thank you.
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July 2022 by William Charleson
I have to say that my whole experience with public storage in specifically staff member name arizona was very pleasing and I couldn't have asked for more. It was explaining to me that the storage facility was at 100% capacity but she still went above and beyond and explaining to me some of the other options that I might have in order to help take care of my storage needs. so I was able to take care of what I needed before I even left the facility and I do look forward to a time when I will be able to move over and have my storage at this facility which is my first choice. Great job in the Valley Public storage keep it up!
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July 2022 by Jon Stern
I am very impressed with the facility and especially the manager Arizona. She was so very helpful in showing me various size units and options.
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May 2022 by Shakira
Staff is friendly and knowledge. Especially Arizona. She got me all set up on the app so now I can enter the property without having to get out of my car. Extremely helpful.
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May 2022 by Archer Daniels
A great storage unit. Arizona Kane was so helpful and amazing. This place really met my storage needs in every respect.
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April 2022 by Archer D.
Wonderful service and the little Asian lady was the sweetest thing and helped me a lot. I believe her name was Ms.Kane first name Arizona if memory serves correctly. The units are reliable and sturdy and met my storage needs.
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April 2022 by Sugaplum C
This public storage is awesome and their employee Bobbie went above and beyond when helping me. She’s awesome!! Keep up the great work!
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April 2022 by Cristobal Beltran
My friend was looking for a storage on his area. Amazing experience there, staff answered all my questions and they were really polite too. If gives me a lot of confidence to be able to find a place like this.
