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July 2024 by Franklin Kitchen
I came in as a walk-in. Everything spotless ,clean , and organized. When it was time to have my blood drawn both Michaela and Jasper made the whole experience great and professional. Thank you guys.
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May 2024 by Susan Langmore
I see many patients struggle to use the Check in machine. They are not checking in but have a question or request or problem. You really need to hire a receptionist!
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May 2024 by Jeff Brown
My results didn’t make it to my provider in time.
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May 2024 by Jan Heinemann
1) Automatic door hinges used to close doors to the outside were disabled and required patients in the waiting room to get up and close the door manually every 90 seconds -- an easy fix to keep waiting patients happy.
2)The software used to book appointments on-line has a fault in that it does not inform users that no appointments are available at any locations on the date specified when applicable. This is extremely confusing. I suggest another easy fix -- have the software clearly inform the user that no appointments are available on the selected date at any location and suggest when the next available appointment is that can be booked.
3) Your staff is too busy and too few appointments were available at all close locations. I wasn't interested in driving 2 hours to find an available appointment and had to wait for 2 hours for an appointment with my daughter. I also needed services but couldn't wait an additional 1-2 hours. Luckily I had the option to wait 2 weeks for the first available convenient appointment. I was hoping to schedule both at the same time to be more convenient and efficient. Please hire more staff to accommodate surge demand and keep all patients happy. In the few hours I was forced to wait, I witnessed many frustrated people give up w the system.
4) Many patients I witnessed couldn't figure out how to make the automated system accept their inputs. This actually caused people in line behind them to occasionally wait for 5-15 minutes before they could even try. This causes your system to incorrectly record that they arrived that much later than reality. In some cases, this could cause your automated system to treat them as if they missed their appointment window. One simple and almost free solution would be to setup two automated kiosks for patients. Please consider this ASAP. Alternately, and/or in addition, you could create a doorbell system where other employees helped needy patients with the system every 10-20 minutes.
--These are just a few suggestions for your reference. On the positive side, I see your system creates an affordable solution that hopefully helps keep our health insurance costs down.
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May 2024 by vern glenn
The system was unable to find my assigned appointment so I opted to "walk in". Within 25 minutes I was called in, had bloodwork done and I was outta there. Wonderful experience at the Miller Ave location in Mill Valley
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May 2024 by jack clapper
I had an appointment and was taken on time. My blood was drawn efficiently.
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May 2024 by Warren Farrell
Wait was 20 minutes Beyond appointment time and then another 20 minutes to process paperwork, followed by the person
doing the blood extraction being cold, indifferent and avoidant of contact. However, it is the only bad experience I have had at quest.
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May 2024 by Eric Schreiber
Appreciated that is wasn't so crowded as some previous visits!
Sometimes the wait times have been unacceptable, and the technicians very rushed & overworked.
So thanks for managing that!
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March 2024 by Bruce Frank
Nothing good about this lab! Go elsewhere if possible ? You will be seen late even if you have an appointment , as the people are somewhat surly that work there, because they are chronically short staffed... Quest gets very low marks for any sort of customer service.
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February 2024 by Nicole Yoon
I have never been able to get anything done in a single visit at this location. Absolutely worst communication and manners from the staff at this location, and they make no effort to find a solution.
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February 2024 by Carolyn Corbelli
Quest is the worst lab I have ever had to use. THE WORST EVER!! If you can choose another lab, do so! Even with an appointment there is always a wait because they do not hire enough staff. We have a growing and aging population in Mill Valley and they fire staff. I hate them. Their website has non-existent patient communication. They should not be allowed to do business in California. Welcome to 21st century health care.No patient care. Only concerned with bottom line. I live 2 blocks from Quest in Mill Valley but will drive to Novato to try Labcorp, hoping they are better.
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February 2024 by Roelant Kalthof
Had to wait hours for a simple blood draw. Would not go here again
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February 2024 by Fiona K.
I had an appointment at Mill Valley Quest on 2/5/2024. The app confirmed my appointment, I arrived and it was closed [there was a power outage and many businesses were closed]. I clicked the link they had sent but it told me it did not recognize the link - I guess since they were unable to open that day they cancelled my appointment. I tried to make another appointment, nothing was available so I went the next day at 8AM. There was one employee drawing blood. She said there was nothing she could do about yesterday's appointment and to sign in as stand by. At 8AM I was number 4 on standby. This one employee continued to take people with appointments, one standby person got in. At 10:15AM I was number 3 of 9 on standby. I would ask about whether I should continue to wait, all she said was that she had to take scheduled people first. [One man was waiting to do a sample drop off and had to wait an hour and a half.] At 12:30AM, after waiting 4.5 hours, still fasting, so now 18 hours without eating, I was still number 3 on the standby list. The woman taking blood had disappeared and a young guy started taking people. I asked him if I should stay, he said all appointments were filled that day and that they stopped taking standbys at 3PM. At this stage there were many people with appointments and they were so behind on those, with many complaining about wait time, so I left. They took 1 standby person in 4.5 hours and gave all the people coming in as standby no advice about the likelihood of getting an actual appointment. A ridiculous waste of time for me and so many others. It is very hard to get an appointment in Mill Valley, there used to be 2 Mill Valley Quest locations, and now with one location where they have one employee working is ridiculous. Shame on you Quest for wasting so many hard-working peoples' time. Appalling service. Very difficult to get an appointment [I made mine weeks in advance] and virtually impossible to get in as standby, so we are basically fucked by Quest Mill Valley. People coming in and saw the number waiting were saying there were going to try San Francisco or go North to Greenbrae - another huge waste of peoples' time. Thanks Quest for screwing us royally.
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February 2024 by SJ Hom-Disenhof
I was the first person in the office and the first person on the standby list. Two hours in I was told that it could be a few more hours before I was seen. I will go somewhere else.
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February 2024 by Erin s
Awful! Do not go here.
