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April 2024 by TERESA RIOS
they are nice to you if you are skilled in being polite to them. they work under stressful conditions.Location specific. The Mill Valley one is best. I got my flu vac there. easy peasy. Pre-Pandemic. Been hard on all of us. We could all show some Grace sometimes.
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March 2024 by Oscar López
Worst Walgreens & no public restroom, not even for customers
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March 2024 by Mark Witty
Poor service, booked a vaccine online, kept waiting a long time even though only person in line.Just to find out apparently they have never had that vaccine in that location, even though booked ahead of time online. Disappointing
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December 2023 by laia esteban
Worst service ever. They never accept any package for return claiming the courier will not pick it up. Huge line always, non-helpful and very rude staff.
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May 2023 by Tom S.
I bought batteries. Then I realized I bought the wrong size. 4 minutes after I had paid for them, I returned and asked to return the batteries. I was told I could only get store credit. I responded that was not true. Then the manager demanded to see my receipt. The same manager who had sold me the batteries 4 minutes ago. But I had not taken my receipt with me. 4 minutes ago. Then another cashier said, "Give him the trash for to (sic) find his receipt."So I went through the trash. I am attaching a picture of the trash I was given by the store manager to go through for batteries he'd sold me 4 minutes ago. The manager disappeared into the back. I found the receipt. I asked the cashier why she'd told the manager to just give me the trash. She hurled back to me, "I didn't tell you shit!"Now she uses the word 'shit' over a couple of batteries with other customers in the store?I was shocked. I very politely asked her name as she was not wearing a name tag. She said, "No name! I have no name!"Her picture is attached here.This experience illustrates that when making a purchase decision, I can click a mouse a couple of times, get same-day delivery, and super easy returns or I can be treated rudely in person.
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February 2023 by Katherine S.
Worst pharmacy I made an appointment to get the yellow fever vaccine and when I went to my appointment they told me they didn't have it, then I don't know why when I called they told me they did have it, I just wasted my time and gas.
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December 2022 by Fabien Renaud
The worst Walgreens you’ll ever go to. Prescriptions are never ready, even days later. Wait line is always abominably long. All other Walgreens I’ve been to always had my prescription ready within an hour and picking it up was usually not a horrible experience. That store seems to have no clue how to manage work streams, organize their inventory. People who work there are often unpleasant.
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November 2022 by Justin J.
I am a doctor and this is my local pharmacy near my house. They are the absolute worst! Massive hold times to get through on the phone. I have also heard from my wife extremely long lines. Very difficult getting any meds filled. We have switched all meds to a different Walgreens in the city. Apparently all Walgreens are not the same as the Walgreens on Van Ness and post is excellent!
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November 2022 by Anna G.
Worst pharmacy I've ever been to. I wish there was an option for zero stars. Staff is rude and inconsiderate. "We're understaffed" is their excuse for not having prescriptions filled for 3-4 days. Really? That understaffed?!! Takes about one hour to try to get through the phone before they disconnect you. This is what people needing medications have to deal with. Absolutely not acceptable. I'm switching to another pharmacy, I have neither energy nor time to keep asking for service they should provide. Big embarrassment, this place calls for new management!
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November 2022 by Andrew C.
Possibly the worst run pharmacy I've ever experienced. Assume a 45 minutes to an hour wait at minimum for a successful visit but more often than not they will just shrug their shoulders and say try again tomorrow.
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November 2022 by Candace B.
You may choose to refill a prescription here, but this is what will happen if you do. 1) You will call in a refill, by phone, of a longstanding prescription of a commonly used medication that you previously filled at the same location. Nothing fancy. 2) The automated response will assure you it will be available tomorrow, or in 2-3 hours if you request it earlier. 3) You will show up LATER than 2-3 hours or the next day, because you're a nice person and you understand they are overworked. 4) And when you do show up, you will be told, inevitably, that it is not ready. Clearly, their MO is to refrain from starting the refill process until you physically show up to retrieve it, forcing you to either wait 30 minutes or make a separate trip. Calling to check beforehand does not help, they will still wait to start the process until you are there to pick it up. To be fair, prescriptions called in by your doctor or on an automatic renewal program do seem to be refilled in a more timely manner here. But I've been told, and not always politely, that I must wait half an hour or return to get a refill one too many times. I drive by this Walgreens every day on my commute and therefore it should be convenient, but it is in fact more convenient for me to drive miles out of my way to CVS, which is where I"ll be going from now on. It's really a shame. (ETA: This review is for the pharmacy only. I feel compelled to say that the man who usually works at the front checkout counter is extremely nice. He always has a smile that brightens my mood when I'm frustrated by the latest debacle at the pharmacy.)
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November 2022 by Pete R.
This pharmacy and the male pharmacist who works here make this place a nightmare. If zero stars were possible it is still two high a rating. Going on three weeks now trying to get a basic prescription that my doctor has called in twice and I've been in three times to check up on. They keep saying it's an insurance issue even though my doctor has resolved it with the insurance company. This Pharmacist is condescending, unprofessional, surly and changes his answers even when it's clearly a lie to cover his a** and refuse Any sort of accountability or general concern for a customer. He is way more interested in closing up the counter early and not following up on Previous conversations or follow ups he was supposed to be doing. If you want to be treated like you don't matter, your health doesn't matter and your business doesn't matter then this Walgreens and this pharmacist is perfect for you. Otherwise, I can't think of it the worst place to go in Marin.
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November 2022 by Tonia D.
Worst pharmacy. Prescription consistently delayed despite prescription was sent in days ahead of time. They need to better staff this place.
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October 2022 by Steve T.
Grossly incompetent pharmacy. They've held my prescription (which has plenty of refills) hostage for over a week. Can't refill it with them and can't transfer it. They won't answer their phones for customers nor other pharmacies. Some of the staff looks high, with a completely disheveled appearance. Guy once asked for my "area code" when he really wanted my zip code. Would be surprised if the clown graduated HS. Avoid this place.
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October 2022 by Zach B.
After waiting on hold for 30 minutes the staff member answered very rudely and made it very clear that I was the problem. This pharmacy texted me for over a week telling me my prescription was being processed. I was without my medicine and feeling very unhealthy. Their automated system kept telling me it was being processed. I kept waiting until I had to leave the state for family problems. The new pharmacy I called answered right away and told me that this walgreens had already filled the prescription and I needed to have them transfer it. After waiting on hold for 30 minutes this walgreens finally answered. I told the pharmacist that I really needed help with a prescription and her response was, "Ok...". After telling her what she needed to do to help me find my prescription she told me that it was not there and that "I never should have called them," and the pharmacy there should know what they're doing. I wish I could have gotten this pharmacists name because I believe she does not know what she is doing. Their system is obviously broken and does not tell you correct info about your medicine. And when you try to fix it you are answered with poor customer service. DO NOT WASE YOUR TIME OR JEOPARDIZE YOUR HEALTH AT THIS PHARMACY. This is not the first time this has happened to me here. It will be the last because I will travel further for a more reliable pharmacy.