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August 2025 by Walt Bilofsky
West Elm is one of the few places that has Leesa brand mattresses on the floor, and Lucy is an amazing resource about mattresses. We got a ton of good information from her, and she was able to tell us which other models were at the local Pottery Barn.
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April 2025 by Adam Larson
Great looking furniture as usual, friendly helpful floor personnel. The manager did however get on my nerves. I’m reasonable and have bought furniture from similar places before. However, this location seemed to not care if I felt good about my purchases. The manager drove home the fact I should have just ordered online and avoided getting in the way of her day.
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February 2025 by Zach Steeb
Service is pretty rough here. We’ve bought a lot from west elm and this store in particular is brutal to work with.
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February 2025 by Susan Yu
Be careful this store is shady. I had a gift card balance of $100, came in had them check it and then didn’t find anything to buy. When I came back a few weeks later and found something to buy finally the balance was mysteriously closed. I called the customer service and they couldn’t find any transaction history on it. The store even tho they had my email couldn’t even tell me if I had purchased anything under my email account. I think the who checked my balance in the store ended up using it. It’s super shady.
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July 2024 by Lauren Huff
The general manager was so helpful and answered all my questions! Whenever I go in to the store they are always so nice and willing to put up with my indecisiveness. Great vibes.
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June 2024 by Justine Rob
Great store! I am an interior designer and am in there frequently! Quite Frankly Jimmy {the manager} is one of my best reps PERIOD.
Justine rob interiors
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February 2024 by Heather Pfeiffer
Huge thank you to Rochelle and the team at West Elm. She went above and beyond accommodating my request!
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January 2024 by Dani BC
I love the design and location of the store, but the staff was very disrespectful a few minutes ago. I just called to ask about a sofa, and the lady I was talking with said, “I need to learn to talk” just because I have an accent…. That, for me, is discrimination. If you don’t understand someone, repeat the question. You don’t need to be rude and disrespectful.
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December 2023 by Kelsie Miller
quite literally the worst service and experience Ive ever had going in this store. Nobody greets you, nobody helps you, the women who work here are so rude and huffing and puffing under their breath curse words while I was last shopping in there...Nasty energy all around-- definitely never going back in here...
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November 2023 by Mary F.
When I called about replacing two legs on my Hamilton sofa, which was purchased in 2021, I unfortunately encountered a sales person named Jeremy. He left a VM, giving me the parts number and advised me to order online. I called him back to inquire about their 5 year warranty. He became very irate and alleged that there is only a 3 yr. Warranty. West Elm website says a 5 year warranty. He proceeded to yell at me on the phone and said he could not find any purchase order for us. I tried to explain that we had a number of purchases with that order. He continued to shout at me and talk over me. Yikes, terrible customer service.
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October 2023 by Chris Leishman
Great store! Great stuff!! Great service!!
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October 2023 by doughdigits
Great customer service
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October 2023 by Michelle L.
Do not buy from this store. I purchased a light fixture, bathroom mirror, towel bar etc. for a new bathroom remodel. We had to switch finishes so I returned everything to this store on 10/18 at 10:00 am. Everything had arrived at my home a day before and was unopened in original packaging. I walked in and said "Good morning" and the man behind the desk (jboucher) said nothing. I explained that I was returning four things and needed to switch finishes during a remodel - with a smile. He said, "I need your order number." Did not say hello or smile and acted like I was a HUGE pain. I pulled up my order number on my phone, gave it to him and went outside to get the rest of the boxes. He - nor the other female employee - offered to help or anything. I was bringing everything in and he stopped me and said, the mirror (20 x 30) is way too, big, I don't want that on my desk you'll need to drive around to the back delivery door." He sighed and said that the order number was wrong. I gave it to him again and he said, "THAT is just the order number for one thing. I need all the order numbers!" I said, "Oh, I thought once you had my information you could pull up my account and see everything." He said, "NO. I NEED ALL THE ORDER NUMBERS." He was one of the most condescending, unhelpful, and rudest salespersons I've ever encountered. I worked in retail for over ten years, it's not easy but this behavior is just unacceptable. If you are that grumpy at 10 a.m., when the door opens, you need to get a new job! I planned to simply buy a new light fixture, mirror, towel bar etc in the other finish but was so offended I just left. I drove 1 mile to Crate and Barrel, found everything I wanted (better quality), and was helped by a lovely gentleman who made everything super easy! I will never shop West Elm again.
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October 2023 by Matt M.
Terrible company. Took a month to get a chair and it was blatantly the wrong chair. They offered me 10% off a replacement chair for my troubles. Thanks guys. Avoid this scam of a company.
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September 2023 by Ezra P.
Ordered an outdoor furniture set on July 5th for delivery within 1 month as stated by west elm, to find out 2.5 months later the furniture will not be delivered as they are out of stock. No notification, no concession, no way I'll order from them again. Had a similar issue with a couch we bought from west elm a few years ago.
