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November 2023 by Raj Sarma
My experience has been ok until recently. Took our SUV in for leak in one of the tires. They didn’t find anything wrong the tire that had the issue. But I had to inflate the tire every few days. Took it to another shop. Sure enough, they found a nail and fixed it. Glad I did that before the Thanksgiving trip. Wondering if AT actually did anything to inspect the tire. Don’t trust them!
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November 2023 by Jayant Punj
They are the best in town..10 Star technicians and customer service. You have to wait for a little longer if you need a perfect diagnosis and repair..I have two cars and am going back to them for any tire repairs. Thanks team for your best support ?
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November 2023 by Meng S.
BE WARNED! DEFINITELY DO NOT GO HERE!Today, I had a very frustrating experience at America's Tire that I feel obligated to share. I went in for what should have been a simple service -- replacing tire sensors. The staff convinced me to replace all four sensors, despite only two being faulty. Reluctantly, I agreed, trusting their advice.However, the situation took a turn for the worse when the job was completed. Initially, they returned ONLY THREE of my old tire sensors. When I inquired about the fourth sensor, the staff appeared confused and unprepared. It took them a while before they came back with a shocking explanation -- the fourth sensor had "accidentally" fallen into the trash.This response was not just unsatisfactory; it was downright unprofessional. How could a crucial part of the service I paid $350 for be carelessly discarded? And why wasn't there an immediate effort to retrieve it? This incident raises serious questions about their attention to detail and the integrity of their service. I was left wondering whether the fourth sensor was even replaced as claimed.I am not upset with the representative who assisted me, but rather with the technician's carelessness and the lack of accountability shown. As I was driving home, I realized that such negligence and poor customer service are unacceptable. I am rightfully upset and believe a refund is in order for the mishandling of this service.To potential customers of America's Tire: please be cautious. The lack of professionalism and accountability I experienced was deeply concerning. I urge the management to address these issues promptly.
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October 2023 by Thomas L.
Replaced my back tires at this America's Tire location. Had to wait quite a while to get service however the staff was very accommodating and pleasant. The replacement itself didn't take long and overall I am very happy with their customer service.
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October 2023 by Ryan S
We worked with Israel yesterday (9/24/23) and man, he’s the nicest tire shop guy I’ve ever worked with. We didn’t even buy tires but he was super knowledgeable, no ego, no pressure, and it felt like he went above and beyond. Definitely coming back with all my tire business.
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October 2023 by P.J. T
Been here many times. It's a very busy location. I have purchased tires, and changed sensors at this location. Nice and professional staffs. Got my flat tires fixed few times as well. Just to expect longer wait times, but they will get the job done.
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October 2023 by Bryan Fikes
The service team went above and beyond to make uůcertain the tires were installed properly, even changing the improper lug nuts for no extra cost! Oh, and left me some extras
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October 2023 by Clement
This is the spot for your tire repairs, I always come here over Costco due to the paid warranty they offer. I have an AWD and bad luck with nails giving me frequent tire changes ?. The warranty allows me to swap all my tires at a discount so I can keep the same tread levels. the wait can be long without a reservation/appointment, but it's never really bothered me as the downtown Millbrae area is a short walk away. Either way, I highly recommend coming here at least to patch your tires, it's a free service they offer.
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October 2023 by Steve L.
the service in general is good vur in acasians when they are shot handed in worker there might be a longer wait. In most cases they are on time the service is great.I have been using this store for a long time.I must have got sets of tires here at great prices.I highly recommend getting tires here.
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October 2023 by Jen L.
Great customer service and love how they help with nails in your tires if they are able to repair it.
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September 2023 by Pete F. Marten
Friendly, polite, knowledgeable customer service, clean restrooms, clean waiting area, too notch spot to get your tires replaced/fixed. Plus, they fill up your air for free. Great location!
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September 2023 by John Cella
I went to American Tire out of recommendation of my Audi/Porsche dealership.I called the Millbrae location and made an appointment. Upon arrival was informed my call had been routed to a location 86 miles away in Modesto and my appointment was at that location. The operator who took my appointment failed to inform which location was fielding my call, so I anticipated it being Millbrae as that was the number I called.Now that I didn’t have an appointment I had to wait only to discover they didn’t have my tire and needed to order it.To my surprise the tire arrived the next day and was installed that afternoon. Upon pickup I discovered while on their property my cars door was damaged. American Tire explained the fault wasn’t theirs and the door ding was already there.. I am OCD about my vehicle and know every imperfection, so I know this ding wasn’t there before it’s trip to American Tire.If you are looking for poor service and a dishonest business this is the one for you!
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September 2023 by Matt G.
DO NOT GO HERE!I took my Honda Pilot here to get new tires and initially got a good deal on the tires I purchased. The initial installation was fine too. Once I got my car back and I drove it away, the automatic tire pressure light came on. I didn't have enough time that day to return. So I went back a week or so later. The technician I spoke to said two of the four sensors were faulty but claimed it was unrelated to the new tires I just had installed (there was no issue prior to getting my new tires). Nothing was mentioned at the time of the installation but they denied it had anything to do with their service and offered to replace them for $75 or so each. They also suggested replacing the other two. I was pisssed but what was I supposed to do? I opted to just leave it.Fast forward to early Sept. I made an appointment to have my tires rotated. When I arrived, a technician came out to my car, scanned the tires and said they couldn't rotate them because the tread wear was below the minimum amount allowed. Based on every auto website I looked at, the tread wear on my two front tires was well within the safe parameters. Of course she offered to prorate the cost of my old tires for the purchase of new tires. It has literally been 6 months and approximately 10,000 miles on the new tires! What a scam!This place is a classic bait and switch operation. They lure you in with cheap tires and good rebates but do not stand behind their work. They are all about the up charge and new sales and could care less about follow up service, unless there is a way to squeeze more money out of you. It is 100% BS and I will be writing a letter to the BBB to complain about their business practices. There are better options for tires, don't get scammed like I did!
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August 2023 by Molly Bouffard
I came here after picking up a nail in one of my tires. When calling the night before, I was warned they were busy the next day and may need a few hours to see the car. However, I arrived when they opened and was in and out in just an hour. As I'm prone to getting nails in my tires, I'll be coming back when it happens next! Excellent customer service and care!
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August 2023 by Peter Lofgren
They were able to fix my tire same day (when two other tire places said it would take overnight) and felt professional. I'd use them again. Their original time estimate was 2 hours, then it took 3.5 hours so take their estimate with a grain of salt.