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February 2024 by Israel Jimenez
They don't open the doors on time, and when they do open up, the tellers are not ready to conduct any business. No apologies or acknowledgment of their customers as well.
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January 2024 by Kingston Yu Parent
Inefficient
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November 2023 by Steve K Yang
Friendly
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October 2023 by Candleyes A.
Worst branch ever. I don't go there often, but every time I'm there and need to talk to a banker, I'm told: "it's gonna be a two hour wait."
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October 2023 by Angela Wang
worst ever banking experience
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September 2023 by Alexis MacDonald
Agree with other reviewers this specific location is terrible
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September 2023 by Nicholas H.
Stopped in to charge my phone. Notices the lobby was bwry clean and the seats were nice. Thank you, Ill be back.
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August 2023 by Jeovanna Soto
Mario friendly and helpful. Great customer service
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July 2023 by Raffael S.
It needs more qualified staffing. Often a single teller from presumably five tellers with a long line of customers. Painfully and tine wasteful experience! I'm
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May 2023 by Alan “Al” Weedman
Every time I come to this branch as PoA for my mom they either give me wrong information or mess up something on her account which causes huge ramifications. Once you work with one individual you can't seem to get hold of them again for an appointment so need to start all over again. Stay away.
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May 2023 by katherine wong
I would avoid this branch. I went in yesterday to get help regarding a credit card application (which was also a very frustrating process alone as they could not verify my identity over the phone and they advised me to go to a branch to verify my identity). They told me it would be a 30-40 minute wait. After over 30 minutes of sitting, it was my turn to be seen. However, two people just came in regarding a lost debit card and they were helped right away and my turn was skipped.I explained my frustration to one of the employees and he was able to help me and provided good service; however, this shouldn’t have happened in the first place, especially since I went during my lunch break and was late to go back to work due to the long wait.Overall I’ve had better experiences with Chase and First Republic, both with banking and credit card applications (much smoother service). After this experience, I won’t be using BoA again.
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April 2023 by DIANA BRETT
Thank you LISA TOW, the best experience I ever had in Bank of America , your hospitality was something incredible, your support for my credit card, thank you LISA
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March 2023 by Deborah P.
I was at the bank yesterday since I spoke to a customer service person regarding a charge on my credit card. They said I can go to any Bank of America to fax them the information. I spoke with the Merrill Lynch employee who then walked me over to the bank representatives in the class cubicle. The first 2 were busy with customers with nobody else waiting. At the third cubicle there was a gentlemen there and when she asked him to help a customer he said, "I am going to lunch". I have several personal/business.invesements account with B of A/Merrill Lynch. Then again, it should not matter all customers should be treated with respect. I left and told the ML rep that he was rude. I went to the South SF branch and they were happy to help me.
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March 2023 by Joseph N.
Tala is the worst teller at this location. Disinterested in working and ridiculously slow.The girl in the Abaya is a pathological liar who told me the manager was on lunch.Spoke with a male banker who said the branch manager does not work weekends.Complaints for this branch should be addressed to Holly O'Neill at mailto:
[email protected] is head of BofA's retail banking. Emails might get replies or go into a black hole....
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March 2023 by Kilo K.
Can someone from corporate please come undercover as a customer so they can see what customers go through and fire the management team at this location please? Check the cameras on 3/7/2023 at 4pm. The line literally did not move for 10+ minutes. It's just laughable....
