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August 2023 by Joe Li
Very dishonest store. Their name used to be best auto service and then they changed to vital for some reason. When you call or bring your car there for quite, they will give you a lower number at the beginning. But when they give you the quote they will increase the price dramatically. If you wanna know why they will add more. I bright my car for changing brake pad and engine oil. They quoted $416 in writing for me. So I decided to do it with them. Then they gave another number of $480+, $35 of those is tax. I asked why there is $30 difference after the tax, the owner got mad. And then he changed the price again to $530+. If you ask again, he said he will increase the price again. So I guess they change their store name with reason. What I saw and experienced is the reason. High recommend do not send your car there. If you do, make sure you check their number as they verbally told you a number and then write you another number without any reason or breakdown. They make money in dishonest way.
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November 2021 by Desmond Hadden
Salvador, trustworthy, honest, a good man. Yes of course he can do the work too which is great, but I stick with him because he is a mechanic that you can trust. I cant speak for anyone else there or the company, but I believe he is the main mechanic, and i trust him implicitly.
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March 2021 by XSuper.Sairus25 x
No longer call by Best Auto, instead Vital Auto Service.
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January 2021 by Irene L.
Quick and affordable place to get your oil and filter changed! My last visit there was in mid December and the owner was very nice and helpful. He was able to take my walk-in and get my car out within the hour! I usually bring in my own oil and filter that I purchase elsewhere and they are totally fine with it! I remember the owner mentioning they will be changing the name of this location to I believe his name but I don't remember what it will be. Nonetheless, great service, friendly and covid safe!
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December 2020 by Jorge Bardina
The mechanic is very knowledgeable and reliable. I was so glad that I found someone trustworthy and honest. His prices are fair and his work is first rate.
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August 2020 by David Speed
If you want quality service,this is the place to go!thank you
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March 2020 by R C.
Salvador was what you could have asked from a perfect customer service. Make appointment for Wednesday morning. Service was professional. Got a referral discount (from America Tire) to do 4-wheel alignment. They check suspension and alignment in details (for about an hour). Highly recommended.
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March 2020 by Erinn Kae A.
Great customer service!!! Thank you for going above and beyond to ensure that my car was fixed before the end of the day!!
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March 2020 by Avery Hill
The manager/head mechanic was very fair— perhaps the most sought after quality in a mechanic. I brought my car in for an alignment and they got halfway through my alignment and stopped, realizing that my tie rod was very bent. They described what was wrong, offered a fair price to fix it, and did not charge me for my visit and the alignment they did to the best of their ability. In an attempt to save money I bought the part and fixed the tie rod myself, and afterwards brought it back to the shop for a full alignment. The mechanic seemed pleased to see me and congratulated me on my handiwork, and proceeded to satisfactorily align my tires. I’ll definitely come back here again for any car troubles
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February 2020 by Donna K.
Need a excellent auto shop you can trust? Look no further! I have a '95 Buick which needs a little TLC now and then. Salvador always makes time to listen to my problem. He works with me on pricing. And he ALWAYS delivers! He tells me, "You come to me. We gonna take care of you." And he does. Every time!
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February 2020 by Dante I.
I've gone here for oil changes for years. Now if that's the only reason you've gone they will deny service. Completely unreasonable business model and how to lose over half of your customers.
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February 2020 by Amber Choo
I came to Best Auto for a wheel alignment ($85). I had to reschedule multiple times and they were very forgiving about it. The mechanic finished the wheel alignment on time, and didn't try to sell me on any unnecessary services. They gave me $10 off at checkout because I was referred there from a partner, which was a nice surprise. They showed me the wheel alignment diagnostic (before and after) which was cool to see. I'd come here again!
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February 2020 by Manang B
I can’t believe I hadn’t reviewed this place until today. My family has been going to Best for years. Originally, we used to go to the SF location. I still do sometimes since it’s only one mile from the house. However, if I have to wait for the car, it’s more convenient to just go to Millbrae and go to the nearby stores. Jim owns both locations. You can go to either location and know you’re getting fair pricing and good work. Salvador manages the Millbrae location, and he’s very straightforward and professional.
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January 2020 by Jackson B.
Had a great experience getting my headlight bulb replaced on my Prius. I messaged them on Yelp the day before to request a quote; they gave me a price lower than any of the other places I had reached out to. They wouldn't charge for labor, and told me to come in any time. I arrived around 8:15 this morning. Immediately, Gordon asked how he could help and started installing the new headlight bulb. Took less than 15 minutes. In total I paid $34, including tax, which is a great deal in my book.
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October 2019 by David B.
My local go to mechanic. Salvador is very knowledgable and always willing to help! Great customer service and prices . What more can you ask!!