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December 2023 by Brad Loncar
It’s really amazing how easy and convenient the self-serve Print & Go stations are to use at FedEX centers these days. I need to both print and scan and everything was great.
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July 2023 by yonatan godefa
Slow Servcie apparently only manager knows what to do on certain things and line long most of time and seems they are always short handed not enough r people working
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June 2023 by Sherwin Zheng
This center is big and comprehensive. The service was wonderful. I went in USPS, FedEx, and UPS on the same street in the same day for return and shipping. Ranking by friendliness and professionalism, FedEx is the best at the time of my visit. And maybe don’t go to UPS bc one of their staff probably had a bad mood lol
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June 2023 by Jack R.
I don't have a problem with the service per sea.I have a problem when they don't weigh the packages and Target, Walmart, eBay, and others dispute it because the weight says 0.My tip is to make sure you have them weigh your packages instead of just scanning them and grabbing them. When they just scan it without weighing it, it'll show up as ZERO for weight like you're sending back an empty box.I had to dispute it several times when I shipped stuff back.
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May 2023 by Khadija Hafiani
Paul and Natalie are very helpful and doing an excellent Service.This place highly recommended.
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April 2023 by D U.
The shipping associate was extremely kind and knowledgeable about documents and the packages I needed to have delivered and printed ASAP! I haven't been to a place in the bay quite like this one! Great JoB!
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April 2023 by Jerry Z.
Needed some last minute company brochure printed, cut and folded. They did great. It's a a pair pricy, but when you need it, you need it. They came through once again.
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March 2023 by Jocelyn Z.
NEVER take passport photo here. Awful customer service. They tried to trap you to pay for the USB for the passport photo without clear communication. Also I took better photo than the guy in the store. It's a complete waste of money. I will never visit this store again.
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March 2023 by Eric Yen
Asked for small and medium FedEx express boxes. The guy behind the counter was making stuff up and stuttering, "oh we can't give more boxes than what's available to take".. "you already took 3" "we can only give boxes if you have labels".My reply, ok I'll ship with UPS next door.
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February 2023 by Jonathan Bennion
Workers aren’t trained properly - this affects quite a few things I don’t want to list, but you could imagine.Bad decision for me to go here, since I was stuck in traffic afterwards, and originally presumed it would just be a line I was dealing with, as opposed to the additional wrench of new employees looking up things in manuals, then punching things into a screen and reading what it says.Manager should train them to help customers with the actual task they came in for help on.
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January 2023 by Jon Bennion
Workers aren’t trained properly - this affects quite a few things I don’t want to list, but you could imagine.Bad decision for me to go here, since I was stuck in traffic afterwards, and originally presumed it would just be a line I was dealing with, as opposed to the additional wrench of new employees looking up things in manuals, then punching things into a screen and reading what it says.Manager should train them to help customers with the actual task they came in for help on.
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December 2022 by Patrice Turner
Horrible and odd customer service. I waited in line and told the guy at the counter. “I’d like to use your passport services.” He looked off and away and said “it cost over a hundred dollars.” I said Umm ok? He said it as if I was gonna go oh no! And Leave. I had to use the restroom when I came back he was like so you wanted to buy something? I said yea I’m here for the passport service. He pointed to the computer and said it’s self service. So I went over there and it’s just a browser nothing telling you how the passport procedure goes. I spotted another staff member and asked him how did I get to the passport process. He walks over and says “the cheapest passport service is about 150 it goes all the way up to $800” in that same dismissive tone as if I was going to leave because of the price. I said “why are you assuming I can’t afford it? Why won’t you just help me start the process?” In a calm normal tone. He replied “why are you attacking me?” I left after the computer was frozen and the staff member was just standing there not trying to troubleshoot anything ghee then suggested I do it on my phone. I felt judged by my race and attire. I’ll wait the 2 weeks for the post office.
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November 2022 by Steve Epstein
Technology has greatly improved since my last visit. Also, I was using my own paper, so it was an unusual situation. Jessica bridged the technology gap and very calmly and patiently helped me to get my copies made. It was exceptionally good service.
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November 2022 by Michal H.
Terrible customer service. The dude working there is rude and condescending. No warm welcome. Rather use UPS next time.
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September 2022 by Paolo B.
For all those folks out there who use Canva on a regular basis, being able to print flyers is a breeze when you can order directly from the Canva website for pickup at a local FedEx office. I needed to get some things printed for work, and I placed my order on Monday, and my prints were ready the next day for pickup at this location. I go to a lot of printing shops and the customer service I received here was above and beyond. The man behind the counter was so kinda, answered all my questions, and helped me out at the self-service printer when I got stuck.As someone who doesn't like ordering things online for the most part, FedEx really makes it easy to get things printed in a timely fashion. The partnership between Canva and FedEx is great because the pricing is very reasonable compared to if I brought in my own file and asked for a custom cut and print. This alone saves me so much time and effort. Definitely will be back to have things printed as this location is centrally located in Downtown Millbrae with plenty of free parking around.
