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July 2024 by 灭公
If you value your time, never come to this store. It is a disaster. It takes 8 hours to change a tire. The service attitude is extremely bad. It is full of discrimination against Asians. I will never patronize this store again. Never, Asian faces, never come to this store. You will feel very uncomfortable. You come to consume, not to get angry. It is hard to imagine how this store can have repeat customers. Once is enough.
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July 2024 by MuseSF User
5 hours to change tires and inspection, and they installed wrong tires, the info order was suredrive touring as 55k miles, they installed all season 40kmiles.
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July 2024 by Randall Weaver
Worst experience I’ve ever had with car repair service. 1) I had made an appointment the week before to simply get a tail light replaced, 2) arrived on time for appointment and was told it would be about an hour, 3) I waited 50 minutes and then asked for an update, and 4) was told the lamp had to be ordered and they were waiting for delivery. This information was NEVER shared with me. After an hour and forty minutes, I spoke to the manager who told me it would be another 40 minutes before the job would be completed. I asked for my keys back and left.
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July 2024 by A C
I’m happy and confident with the quality of work performed by Firestone and they do get the job done usually on time.
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July 2024 by Maicy Lee & Paul Harrell
Great Front Desk Service To Understand What Was Needed For Successful Automobile Services
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July 2024 by Mary H. G.
It is a good place to service cars, I recommend it.
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May 2024 by go ke
How can i make a appointment ? I'll come to do . Its take too long hours . Always take too long . So bad . I lost my job
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May 2024 by reyes angel
Great service…..?
professional and friendly staff.
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May 2024 by katya v
The staff is very helpful and professional. I though I left a bag there and they went out of their way to check. They were also flexible woth pushing my appointment to a bit earlier. Good job on the alignment and tires too,which is a priority, bit it's always nice to encounter a friendly staff:)
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May 2024 by Philipp Reichardt
Came here a few months ago for new tires, purchased the flat repair insurance. Then had a flat and needed it repaired. Location cancelled my appointment via a voicemail on the day off saying they have no more capacity. I didn't get the voicemail so I only learned about this when I showed up for my appointment. They then told me to go elsewhere where I would have to pay even though I bought the flat repair insurance. It took me 10 minutes of begging to have them still help me and I had to agree to pick up the car next day. I agreed and made arrangements. Then, after 2 hours they call me to tell me that the car was ready when I just confirmed with my friend to take me there next day....
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May 2024 by Robinson Paz Jesus
I was charged ($220) for a service it was not done. I had to return to ask for explanations and documentation. Eventually, I talked to the mechanic and he agreed that the service was not done. I was refunded the money, but it was a very unsettling situation.
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May 2024 by todd rovatti
Just tried to get an emergency flat repaired on a warranty tire and was told I had to wait until a week Thursday. A week for an emergency repair
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May 2024 by Santy Ramirez
they Guys are suck
they don’t have good service The guys Was scream just because We Don’t call First
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May 2024 by James Baus
Darrence at the front desk was fantastic. Unfortunately, it took over 24h to get a screw out of my tire due to the lack of technicians
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May 2024 by Eric Stocker
This is the best firestone location I've had service at.
