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October 2022 by Angela Ellen S.
5 stars isn't enough. They are up there with my favorite sushi place and my psychiatrist at this point! Thank you for going way out of your way to stay open later, to make sure I had a vape so I didn't have to go back to smoking cigarettes around my kids or around anyone (yea, I dropped mine in water... ) my parents, my kids, my neighbors all thank you!
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October 2022 by Edward Maak Jr
Awesome service, Kyle was very knowledgeable and helpful.
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September 2022 by Cody Pennington
Nicest owner who searched hard to find the right banger to fit my specific coil. No dice but A for effort.
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August 2022 by Cookie M.
Koko is the best. He truly cares about his customers. The staff is amazing with great customer service skills. If you ever get a chance make sure to learn from Koko he is full of knowledge.
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July 2022 by Randy F.
I was traveling and left my vape in my car at the airport before flying to SFO for work for a few days. Fortunately Millbrae Vape was open by the time I finished my job and even had a few RDA's to choose from! Got the Voopoo Drag Refresh with a Dead Rabbit V3 RDA. The staff was even kind enough to let me build and wick my new rig at the counter!
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April 2022 by Cheech Thirsk
Good place great vape friendly staff do recommend
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January 2022 by maryann b.
In a time where customer service is almost extinct, please read this review. Millbrae Vape is the "Nordstrom" of Vaping expertise and customer service. I had the unique pleasure of spending about 30 mins with Koko, and he is fantastic. He is extremely knowledgeable and LOVES TO HELP his customers! He really enjoys helping folks out, he is so kind and polite, it's unbelievable! Please do yourself a favor and purchase your Vaping needs from this fabulous retail store...and maybe ask if Koko is available...even if you don't have vaping questions, Koko will make your day and allow you to realize there ARE still fantastic merchants around who are pleased to offer the very BEST Customer Service available.
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November 2021 by E J.
These guys are awesome. They go above and beyond for providing a solution to all vape needs. I will continue to give them my business because they genuinely exhaust their efforts to provide a high level of customer service and help repair my devices. Will at the San Mateo Vape location is a true professional who worked really hard in trying to fix my vape. I'm very appreciative of their efforts in developing a very satisfied customer. Highly recommended.
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November 2021 by Sergey G.
Hands down my favorite vape shop and place to hang out. I've been coming here for many years and will be a lifelong customer. Always top notch service from Dave, Kyle and Koko. They go above and beyond and I'm so thankful they found a way to stay open during the peak of the pandemic. They are knowledgeable and you can be sure you're in the most capable hands when you stop by there. From mods to a great selection of juices they've got you covered. I've purchased multiple mods from here and not one regret. Love you guys! A++ service.
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November 2021 by Derek Frost
Got exactly what I was looking for at a good price. David was helpful, everything went smooth, no markups no overselling...great experience. And, I can easily break away from the carcinogens, and black lungs. Little steam doesn't hurt.
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October 2021 by Paul S.
Bought a mod from here and it broke after two weeks. Went back to the shop to see if they could do anything for me. They couldn't and the store owner proceeded to blame me for the issue even though I had done nothing to cause it. Terrible customer service. Stay away from this place they just want your money and offer no help at all. Not surprising at all that you don't remember. Just speaks more truth to this review. Thank you for helping prove my point. This owner is a joke and will do anything to make his business look good when in reality there isn't a worse place to shop. Yes it was your store I shopped at and it was terrible. If I could rate you lower then one star I would.
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August 2021 by Sean Mcguire
Great experience! Coco, the owner was super friendly and helpful and I got some amazing vape juice that he recommended along with some replacement parts for my vape. I’ll definitely be back.
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August 2021 by Aron W
Love this place they know what they are doing and helped me a lot would highly recommend this place to anyone thanks for all your help
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August 2021 by Ryan
Get the latest and greatest here. You won't be disappointed.
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August 2021 by Jackie W.
THESE GUYS ARE AMAZING! Being from out of town, I learned finding flavored disposable vapes isn't easy in San Fran. Not only do they have a many amazing product choices but everyone I spoke with on the phone was so kind and helpful. They delivered to my hotel within one hour of hanging up the phone bc I had a flight to catch. They went ABOVE AND BEYOND for me, this type of customer service just doesn't exist anymore. Thank you to Koko and his guys for hooking it up. I will be a returning customer when I'm back in town. Also please tip your delivery person, they work hard and deserve it for providing such a convenient, luxury service. Thanks again guys!!