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December 2023 by Patti M.
Original owners sold their business. I brought in a ring to replace a diamond that had fallen out and was lost. They put in a diamond and disfigured the rest of the ring in the process. When I asked if they would repair all the damage they replied that they had provided the service I originally requested. Stay away. The new owners have no integrity. I am so disappointed as this was a place I had done business with multiple times in the past with complete satisfaction. No more.........STAY AWAY from this business!
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June 2023 by paola portocarrero
First time coming to Buy Sell Loan, Inc. Thank you Terry for your great service and honesty, I left extremely satisfied
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December 2022 by Nav Singh
I went there two times a day to get my chains back n they said no cuz i dont have a physical id with me that dont make sense if i have the contract with me along with all the money i left the place and then i talked over the phone that i am gonna be on time n she said if you will be here even minute before we take to in and i got there 3 mi. Early that time she start talkin from the glass didnt even let me in n wasted time talking instead of helping me they should know the value of time or better staff that know how to take care of customer poor way of talking changes along with time
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December 2022 by Bryce Ericson
Severe waste of time.I asked questions over the phone beforehand. I arrived expecting to only get about 40% of actual value. I left their mid tier pawn shop wondering how a Craigslist low baller got an actual business.
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September 2022 by Yvonne Leung
I am old customer there for two yrs. I try to buying a jewellery this afternoon , mr Tony is too rough for me. And ask me to go out of our shop . Call to police to come let me run away . I am strong to complain the customer service in this shop in Millbrea. I ask for talk with is boss, they said the I am not do a business with you. I recommend no go there.
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August 2022 by Celina V.
I have been a customer of Numis International & the now newly owned Numis for a long time. I bought many vintage jewelry pieces with Numis International and I'm absolutely happy with my buy and with everyone's expertise like Tony, Terry & Al including Jacob. I find that their vintage jewelry pieces were beautiful, authentic, and reasonably priced. They have absolute professional pleasant customer service. I like their direct approach in doing their assessment with their pieces of jewelry. It is not being rude it is just being honest. I was very surprised when Numis International sold their business and continue to miss them. I am glad to see the former employees stayed with the new ownership. However, I am missing all the beautiful vintage jewelry pieces that was with the former Numis Inernational.
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May 2022 by Bea D
I needed an appraisal for estate jewelry and Antonio was great. He made me feel confident that I came to the right place. I recommend them highly and will be my go-to for jewelry and coins in the future. Very professional!
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March 2022 by David Fukudome
Numis is not the same as it was a long time ago. I first went there in 1977, 45 yrs ago when I was 11 yrs old. Coins were to my hobby then.Larry and Joe introduced me to bullion buy low and sell high. I was hooked by 1979 buying silver when the Texas Hunt brother's trying to corner the market made it go to the moon. Just went there on Wed March 16th 2022 to get some kruggerands shocked none be purchased SHOCKING! the place felt cold like a used car lot. Sorry but will take business elsewhere hopefully find a new place that has not been bought out. It's been a pleasure to do business with you guys sorry!!! ?
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November 2021 by Po yee Li
I am old customer there for two yrs. I try to buying a jewellery this afternoon , mr Tony is too rough for me. And ask me to go out of our shop . Call to police to come let me run away . I am strong to complain the customer service in this shop in Millbrea. I ask for talk with is boss, they said the I am not do a business with you. I recommend no go there.
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November 2021 by Tommy S.
I was interested in a bracelet for my wife and it was listed with 20% discount. I went in this afternoon and want to pay with cash on hand. I dressed properly and being nice and politely request to purchase. I was rudely refused by Tony (maybe the manager, because other two sells were not responsive at all) and said he doesn't want to sell to me. If this is the kind of standard services for "Buy Sell Loan" chain, I don't think I will ever shop in the chain anymore.
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November 2021 by Monica B.
DO NOT BUY FROM THIS STORE. SCAMMERS AND HUSTLERS. I would often browse items for sale at numis international while running errands on Broadway. I purchased nearly $1,000 in items. A watch and peridot earrings. Within one week the watch fell apart. I brought the item back and was told that they would try to fix it but if they could not fix it that I could have a refund. I waited a month for this fix and during that time called and advised I would just rather have the refund or a store credit, which had to go through a process of multiple approvals just for store credit. (I was put off by their offer to buy it back from me oh, of course at a much lesser price.) I'm not picky nor hard to please, so I settled for a vintage Gucci purse for $450, which was overpriced/over fair market value. That very night I returned home from Numis, the leather zipper pull came completely off. I was upset, but didn't want to make waves and figured I could have it fixed. The next day, one of the handle pins came out completely, separating the leather handle from the hardware. I brought it back and was told it was in working condition at the time of sale so too bad for me. I am livid and offended that I was treated as though I'm the scam artist when it is clearly Numis. They do not stand behind their items and are accusatory when defensive. The money is not even the issue, but their way of doing business is. DO NOT GET RIPPED OFF. DO NOT SHOP AT NUMIS / BUY, SELL, LOAN. Now I understand why they are rated so poorly and will continue to be.
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October 2021 by Denise D
I went to this jeweler today. They were very friendly. They were very helpful too and I brought in jewelry to be appraised and they did a very good job and they were very honest also. I didn’t know what to expect but I was pleasantly surprised at their expertise. I was very impressed also with their knowledge of jewelry, and gold etc. The service was very quick and their prices are very reasonable.
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October 2021 by Einstein Panda
Don't be fooled by all these fake positive reviews. I recommend to shop elsewhere than this place. The staff are scammers and will rip you off. Good luck, you have been warned.
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August 2021 by angel
Friendly people, accommodating, fair, and transparent.Very friendly and honest owners.Also it was very quick and helpful service.I will definitely go back in the future.thank you terri she is amazing.
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July 2021 by Jamie Bond
I went to Numis International Inc. to search for a engagement ring and I found the perfect engagement ring with a matching wedding band! I shopped around a bit, but went back to Numis as the other stores could not compete with the price, quality and service that Numis provided. The entire staff was so friendly and really made this special moment incredible for my fiance and I. We had the white gold ring upgraded to yellow gold, and had it re-sized, when we picked up the ring it was more beautiful then I had imagined. We could not be happier we found Numis, the ring is so unique I know I will be the only one with it unlike the other large jewelry stores. I would and have been recommending Numis to anyone looking for a jeweler. Thank you again!
