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April 2023 by Cathy M.
Norma Hernandez was very helpful and professional setting up a CD for me. It is always a pleasure walking into this branch everyone is friendly and helpful. The wait is never long. Thank you for your help Norma !
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March 2023 by Patricia D.
I love working with this PCU branch! They've been helping me with international wires since last year and the transactions have been flawless! Norma is the person that has helped me the most, she makes these complex transfers go seamlessly! Thanks Norma!
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January 2023 by Laura P.
Just secured an auto loan working with Maria for our daughter. She was so helpful in guiding our college age daughter to get a loan for her used car purchase. Everything went smoothly with going over the competitive rates and working with the auto dealer for the purchase. She worked diligently with getting the paper work signed once we found the car and were able to drive it home that day. Very please with our whole experience!
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October 2022 by Sara V.
I was impressed with the kindness, courtesy and great customer service of the staff at the Millbrae branch. They will go out of their way to help you, especially Norma. I highly recommend them.
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October 2022 by Gabriela S.
My favorite bank! They always supported me in financial milestones, always providing the lowest interest rates, help me protect my money and always ready to help me in any last minute situation. Norma works there, super sweet and helpful lady that helped me today! All the accountants there are super helpful
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October 2022 by C B.
Went into this place to get a loan. The experience and follow up was horrible. I've never experienced such a horrible service with any other organization throughout my life. I've even reached out multiple times to try getting some help on my loan but no one seems to care. Will not be doing business with this company ever and if the below person is helping you, good luck! Fatemeh Sangabi--NMLS ID# 424271
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August 2022 by Aaron F.
This branch is awesome. The banking staff are very friendly, warm and professionals. Norma Hernandez is an awesome person and always greet ( well like everybkdy else) client as they are family. Best Provident branch in the bay area.
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August 2022 by Jonah F.
***Updated Review and my reply to John's comment*** John, this is not the kind of resolution you say to a non-PCU member who just had a very bad experience using your ATM. You guys should check your ATM for repair as one PCU customer told me earlier that your ATM took her card several times before. Do NOT use their ATM here! The machine will take your card and the employees will not help you to retrieve it! This just happened to me 15 minutes ago! Such a hassle!
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July 2022 by Bru S.
Wire dept staff screws up the transfer or simply "forget" to execute the wire orders. This happened to me 2 times in a row. Complete negligence. Is anyone at the wire dept working or "pretend" to be working? The management should serious look into the employees and increase oversight
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June 2022 by Luis A.
Great customer by Norma Hernandez. Always really nice and always provides me everything I need. Highly recommend this provident credit union in Millbrae CA
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June 2022 by AnaMarie D.
This Credit Union is absolutely incredible they are so helpful and efficient, located in Millbrea. Their customer service is on point. Norma Hernandez one of the tellers, makes me feel so welcomed and my experiences there are always positive and within a timely manner. I remember before transferring to this Credit Union I used to bank with regular banks, I remember how much I hated waiting in those long lines and everything felt so impersonal, what a difference when using this Credit Union. All I can say is it changed my whole perspective on banking and also having such a nice warm and friendly environment helps makes all my transactions something to look forward to.
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March 2022 by Sonya G.
The staff at this location have always been friendly and helpful. Norma H. helped me when I stopped in yesterday to confirm the CU's routing number, and to ask about safe deposit boxes. Norma went the extra mile to print out some faux checks, so I can have both the routing number and my account number available in paper format. The branch is convenient and I've dealt with them before when I needed some wire transfers completed.
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March 2022 by Amy San Filippo
The gentlemen who helped me Shrawan Ghimire was the best ever and I would recommend him to my family and friends. He was so helpful and extremely friendly. Thank you so much Shrawan!
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March 2022 by Francis B.
I have been with Provident Credit Union for a few years now and I never had any trouble in dealing with the organization and its staff. The staff at the branch in Millbrae, CA always go the extra mile to make sure your needs are taken care of. They also make suggestions about your financial health and options that they can offer you. Big shoutout to Shrawan Ghimire for helping me out with a rush request and completing it the best way possible. Keep up the good work! I appreciate you.
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February 2022 by Mariangeles C.
Norma Hernandez is always pleasant, efficient, caring she makes visiting the bank a great experience, wonderful asset to Provident
