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March 2024 by Quynh Nhu D.
Every time my left medium cubital vein feels sore I am triggered thinking about this location. During the worst time of my life I got a finger stick at work and needed to get multiple rounds of testing. I lived in Millbrae but I first went to the location in San Mateo due to its availability. My second and last time here I made an appointment because it's close to the apartment at the time and I had to go early in the morning. I went in and of course I had to wait despite my appointment. The phlebotomist took a long time to figure out my workers comp information which is confusing I wonder how the Quest system doesn't recognize previous visits? I gave all my paperwork from my worker comp so it wasn't for lack of me trying to help them. I also felt bad for her because she hurt her thumb earlier and was trying to work through the pain. I should have seen that as a sign to not continue but I had a very small window to get testing done. Nevertheless we continued and we spent 15 minutes resticking me multiple times - each time there was blood but not enough. After the fourth retry she gave up and asked someone else in the back to help out. The person was not at all sympathetic and yelled at me for not drinking water ahead of time. Honestly I didn't drink water during my first trip either but I read later that drinking water before blood drawn will make it easier. Sorry - didn't know but also didn't need to be yell at after being stabbed 4 times already. We did a dorsal vein drawn on my hand which wasn't too terrible but I felt so weak after I couldn't walk myself home. Very disappointed with the overall experience. I continue to feel pain to this day and it has been months. When I fold my elbow for a long period of time it still hurts! I got blood drawn 3 more times it being done on my right arm now and I've never felt that same pain as the left. I come from a place of understanding as a fellow medical professional but I was not treated with compassion unfortunately. I hope they improve their skills and professionalism.
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February 2024 by Janet A. G.
I love when Maria draws my blood but, this visit I had Chan. Chan is the man, very professional, efficient and very nice. I didn't feel a thing with the needle. Maria and Chan
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February 2024 by Church of the Republic
Rude , then I was denied a finger prick @ 4pm because they close @430. I asked since it’s only a finger prick if it was at all possible and they said no one can be seen after 420 but it was only 4:10 @ the time .. I felt very ignored as right now it’s turning 420 and I’m leaving without the test we needed. Will be seeing a diff location next never here again after driving al the way from RWC.. they don’t care
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January 2024 by Amy D.
Caution! The Asian male technician (Chan) at this lab is so unprofessional, impatient and inexperienced! I had an appointment but still waited for more than an hour before getting my bloodwork done! Following the blood draw, I found a coin size bruise on my arm! It never happened to me before at other Quest labs. This is ridiculous! Please avoid this place!
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November 2023 by Spencer Devins
Rude, unhelpful, incompetent staff. The phone number listed goes to a phone tree that loops endlessly without ever getting to speak to a person. Quest should fire every single employee at this location.
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November 2023 by Heidi L.
Wow! In and out in just minutes. I had an appointment but my husband was walk in. We both finished quick. The phlebotomist Chan was amazing. He worked like a machine. Did everything so precise and made things smooth and quick. With the heavy patient loads we see everywhere, we need more personnel like him that can handle multitasking while still being so kind. Efficient, accurate and very pleasant. Thank you so much for an easy appointment!
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August 2023 by akshay
No counter staff or service, the folks are just chatting in the office. Our appointment was at 8.10 am and we checked in at exactly 8.10 am and the person said that’s considered late because you should check in before 8.10 am. We then proceeded to wait for over an hour before we gave up waiting and left.All this on a Thursday morning. Atrocious service.
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May 2023 by Zhan Zhao
Terrible attitude from the staff at this location. Scheduling system is a pain to use.
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May 2023 by Hank Fanhui Zeng
Not reliable. Hard to make an appointment
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March 2023 by Linda S.
Do not come to this location if you want efficient service and quick results. I had to come in twice this week for blood draws. Both times my doctors office submitted the lab request ahead of time and BOTH TIMES when I arrived they couldn't find it in their system. They seem to only have the two phlebotomists working her and no admin support so basically there is no staff to help you if you have issues. I definitely would suggest going elsewhere for lab work
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March 2023 by Tyler N.
Don't bother coming here unless you have an appointment. I waited an hour as a walk in and they stop doing drug tests at 3:30pm.They waited till 3:31pm to tell me that I can't perform a drug test because of "federal law" Rude employees and 4 other customers left disappointed. Don't recommend
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January 2023 by Ying Li
Drug screening hours 1:00pm to 3:30pm, Mon thru Fri. Making appointment is highly recommended! Otherwise, it would be very difficult to squeeze in due to high demand. The staff there is very professional and straightforward. As long as you follow the rule, have an appointment, and be patient, you would be treated respectfully. It did take quite some time to get the sample collection done as there were multiple steps involved before the real deal. On-premise parking is limited but you can easily find street parking. I tried not to park at the nearby strip mall or hotel/restaurant.
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December 2022 by Joel
Came for an employer drug test, made an appointment beforehand. Quick and professional! They took care of me while also working with another gentleman. I was actually impressed. Not sure why the rating is so low.
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August 2022 by Jeff M.
Quest has Poor customer service iver the phone. I spoke with a Quest Diagnostic representative from billing because I wanted to verify whether they received my lab orders that were paid in full from my weight loss clinic MD. The person helping me could not answer the question. I told her that the automatic phone system is not detailed enough because none of the selected numbers helps to answer any of my questions. She said, " Oh you need to speak to the lab" and then connected me back to the main line and I found myself back at square one.Therefore I never got my questions answered. I need them answered or I will show up to my appointment and tge lab person will ask me why I am there and this is why
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August 2022 by Валентина Бежуткина
Good service! Fast and professional nurse!Make an appointment before you come!
