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October 2022 by Fe S.
Give yourself an hour to get your prescription. Most of the time they have a long line and only one customer service agent to help you. I'm moving my prescription to CVS instead or another Walgreens down the street if that is even better. But yes, horrible lines, not too knowledgeable pharmacists. Everything is just slow here.
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September 2022 by Gina F.
This has never been a great store -- they are always short-staffed, they are often out of advertised items, and the pharmacy always has very long wait periods, even if one has an appointment. The latest issue is that I placed an order for some photo tiles and was notified that they were ready for pick up. My husband was then told that they couldn't find them and that I should call a main number. That person then told me that they would place a new order. The following day I received a notice saying the order had been cancelled. Right now on hold with the store, being transferred from one department to another because no one knows what the hell they're doing, nor do they care. Awful customer service.
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July 2022 by Dave L.
This is my closest Walgreens and it's kinda terrible. It's a Walgreens so it has that going for it. The employees aren't overly friendly or helpful. Did an online order and they cancelled it. Responded they didn't have any of the items. I went in and go them all there. The same day.
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April 2022 by Katy Z.
I called in earlier in the day to acquire information regarding their passport photos. I asked 4 things: - if they were doing passport photos - how much were they - if I needed to make an appointment - how long it would take after the photo is taken that I can receive the pictures He stated they are taking passport photos, no appointment is needed, that he thinks it's $17.99 for 2 photos, and that it should take no longer than 10 minutes to produce the photos. I ended up stopping by there to do my photos and was told that it would take 30 minutes after I took the photo to receive them. Which I figured it would be longer than 10 minutes since they usually do photos in 1 hour. I went around Safeway and came back in 30 minutes. The lady helping me rang me up and I asked if I could use the promo code that I found on the website to save $2 on the passport photo. She told me I should have told her earlier because it needed to register on the kiosk. I said the code said specifically that it was in an store purchase. She had to re-register my photo with the kiosk and said it would take another 15 minutes now because it would need to register the code and make a new copy. The code did work on the kiosk but then when we clicked out, it was the exact same price. Per another customer, he said he was here earlier and that kiosk machine wasn't working either. I honestly did not want to wait another 15 minutes for 2 small photos especially since the price didn't even change. So I just ended up paying for the one already made and used my Walgreens rewards instead. It came out to be $15.99 prior to tax or using any rewards. Overall, I am glad she took a few photos and was able to show me what it looked like prior to printing ( I did have to ask to see them). However, I wish there was so more consistency in what you tell someone on the phone versus what you say in store.
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February 2022 by Amy W.
All of the middle school/high school kids come here after school and steal... none of the employees do anything about it. I was there for 10 mins today and witness 2 different sets of kids steal drinks and candy meanwhile paying customers are paying extra in taxes and inflammation to make up for this.... Very frustrating.
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December 2021 by Jeff M.
Back at Walgreens and after a 10 minute wait on the phone and a long discussion with a make pharmacist about prescription refills. There was one prescription that required MD contact and I reached out to him for Walgreens so they did not have to do a thing. They said prescriptions would be ready at 3:30 pm and I arrived at 4 pm and the clerk said nothing was filled because there was no communication to fill them. Just another crappy day at Walgreens pharmacy on Broadway in Millbrae.
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October 2021 by David V.
Jennifer the pharmacy manager was not very helpful in helping me understand why a prescription was delayed.
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October 2021 by Marc Z.
This is one of the worst Pharmacies on the planet. The chances of this pharmacy filling your prescription in a timely manner is between slim and none. The turnover of pharmacists is remarkable. Several of them have lied to me about having ordered medication when in fact they neglected to order medication. The pharmacy technicians are surly and rude. One (Carol) however, was truthful when she confided in me that, "The Pharmacist is new and he does not know what he is doing." Frankly, if I did not know better I truly would believe it was run by the 3 Stooges. I have complained to the District Manager- Dr Shutt but he has done nothing to remedy the situation. I have concluded that the place is absolutely beyond fixing.
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September 2021 by Lisa D.
What happened to this pharmacy?! They have gone downhill now that the regulars are gone and they have a new crew. No one ever answers the phone so I can't get help with my prescriptions.
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August 2021 by David G.
Waste if time cannot be far from worst place to go. Wait time was crazy. Go distance to another you won't be sorry. I warned you.
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July 2021 by Lynn H.
They are very lax in restocking some shelves. Some aisles look great, fully stocked and neat, where others have gaping holes where products should be. It appears very sloppy. This is a store that I have been going to for over 20 years and it has always been very dependable. It is needed in this neighborhood. It's a shame to see it mismanaged like this. That's all.
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May 2021 by Doris L.
It's a wonder that this Walgreens Pharmacy has even 2 stars with the horrendously bad service I received from Jennifer the Pharmacist! When I asked for a Walgreen allergy product, she said they didn't carry it, until I asked her to reach for a box about 2 inches above her eye-level. She dismissed the fact that she had just told me that they don't carry this product and didn't bother to apologize for her error. Then while she continued bantering with her colleagues behind the counter, she continued to ring up my purchases with the least amount of courtesy and professionalism imaginable. If you want bad service, this is your pharmacy! If you want a little serenity in your life, avoid this place like the plague!
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October 2020 by Michele B.
This is for the pharmacy department. They have always been very helpful very courteous. Yesterday I went in to get a flu shot and it was right before their lunch break, Tiffany said she would help me out so I wouldn't have to come back. I just want to say that I didn't even feel the needle going into my arm and my arm is not even sore today. Tiffany is amazing!! Everyone in the pharmacy dept. are great
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October 2020 by Eric N.
Worst Walgreens I've ever been too. Every time I come there, it's an all day trip. They refuse to open more than one register. I counted 25 people in this line. 25 People!!! Meanwhile, 3 workers are talking and laughing in one of the aisles. When you ask if they can open another register, they look at you like you have no business talking to them. I know this will go unseen or just tossed to the side but at least I might be able to warn someone before they go here. There is another Walgreens not far away in San Bruno off El Camino that is much better and you won't be in there for an hour
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March 2020 by Helen F.
Great selection of nail polish from Sally Hansen and Essie. This Walgreens has a wide range of nail polish and haircare. The prices are the same as Amazon so I just get it in store.
