-
March 2024 by Amber S.
I went to get a sandwich on my lunch break on Monday this week. There was someone in front of me. I watched the deli worker make his sandwich, then called me to the front after. She didn't change her gloves, not really an issue unless there's cross contamination (I'm a restaurant manager, so I know this is actually okay, but I still noticed.) I asked for the blue cheese sandwich and she had to go get it. She went to the walk-in and returned wearing the same gloves. She then made my sandwich with those gloves on and later in the day, I had horrible diarrhea. Please, please, tell your employees to change gloves. Don't make it the customers responsibility to do what the manager should be doing. Not fair to ask me to work on my lunch break.
-
March 2024 by R B.
Poor Service. Can Cash in Lotto tickets, but they say you can not purchase from counter, only at the Kiosk. Stating..."we can not print tickets"?!?
-
January 2024 by Daisy M.
terrible customer service, waited over 20-30 minutes & went to 3 different registers no employee wanted to help open the glass door for me to purchase formula for my crying daughter who was in the car with her father.
-
December 2023 by Jack L.
This place is horrible to say the least. I walked in here on a slow Sunday morning with only 1 person at the deli working the sandwich and burrito. I had to wait over 40 minutes just to get a single burrito. How the fuck does it take you guys a national chain of grocery stores/ food stores over 40 minutes to make a burrito. Maybe corporate needs to see this review so they pay the employees better. The place is slow and super disgusting. They don't teach the employees food handling and safety. I physically watched as the lady handling my food touched physical cash with her bare hands before my food order and then right after decide to not even wash her hands and touch my food with her hands very disgusting. Safeway corporate hopefully you guys can implement t some new rules and regularities for your employees before someone goes and reports them to government agencies.
-
December 2023 by Scott L.
Nice store. Deli was overwhelmed but not too bad: some excellent deals. Number One was a three salad + one roll deal for $6.00. So smart! Gives customers a chance to sample. Not so great was the Friday $5/lb chicken wings. If you like cold, fatty wings, this is your destination. I'd have probably loved them if I could have re-cooked them to my taste (almost burnt). Oh well.
-
December 2023 by Andrexxxxq P.
In the deli section the old lady makes Patricia was very agro while working, she did her job but honestly so rude to my girlfriend and was yelling At literally everyone in line and her coworkers. While I can understand being unhappy about an unstocked item (ham) but yelling at my girlfriend yelling at a literal kid is unacceptable in my opinion. All meanwhile making a sandwich while making it harder for her coworker to work as well. At one point hitting and slamming the wrapping paper he set for himself before she even got there. The man working there was very nice and trying to be apologetic about her behavior meanwhile trying to be as nice as he could towards her trying to calm her down.
-
November 2023 by Carol Lynn C.
This store has many issues,,,,parking garage has people walking around looking in cars, people are constantly stealing so the manager is always taking pictures giving to police, dirty entrance from all the homeless people in the front. Go up to the Burlingame location much safer,,,,,
-
October 2023 by Dave N.
I will give them a five star review as I usually love shopping at this location and I know how important this rating is for the business. But I was there last night around 6 pm (Thursday, October 4th). The Asian woman working at the self check-out area was way too busy to talk to her friend (it was a very lengthy conversation they were having), and could not be bothered to be doing her job. In this tough time, I understand and appreciate to even see that people actually reporting to work. But when at work, you should do better. Be blessed to have a job and you can do better.
-
October 2023 by Lorenz B.
Sometimes It feels as if Im an employee here or something, im always in here. They have a large selection of items compared to other Safeways and the place is fairly well stocked and cleaned. They don't have as many "deals" as others I've noticed. But they're open late so that's a plus. I'm constantly buying Strauss milk and Strauss Yogurt and the particular location where the Yogurt is - the handles of the fridge has been broken for months it's literally a struggle to get the yogurt. How the employees haven't checked, noticed and reported it to maintenance to get fixed is beyond me. Other than that most of the employees are very friendly the stock guy literally went deep searching in the back for the particular yogurt I wanted since theres was none on the floor. However there's one Asian lady with long hair I always avoid. She's unpleasant and has attitude even when you're polite to her. After scanning all the items she rudely asks if I want a bag .... and when I tell her yes she literally just throws all the items in there with no care whatsoever. If I wasn't a better person.... but I digress.
-
September 2023 by Andrea C.
It is nice to see that Millbrae Safeway is using compostable produce bags - well done! Would it be possible to bring back paper grocery sacks (they are nice for at-home composting) or a more eco-friendly option. I mainly shop at a less convenient Safeway because they have paper bags.
-
August 2023 by Brett Y.
I went there two days ago. Still no hand baskets.
-
May 2023 by Felicia E.
I've been shopping at Safeway for a good 20 years and I've never had an issue with racial profiling and discrimination until this location tonight. Treated me like a criminal and thought I was trying to scam the store asking for a exchange or refund on a defective item. I had my receipt from the night before when I purchased the item and my card I used to pay, my driver license etc etc. I also had a full government work ID badge on my chest with my name and picture etc etc. I couldn't believe the experience I had here. I'm still in shock of what I just went through.
-
May 2023 by Rod D.
We went there to buy flowers for Mother's Day. Their selection was great and the Korean lady (sorry that I forgot her name) at the kiosk was very helpful in putting together the flowers that we bought.
-
April 2023 by Michael W.
I used to be a regular at this Safeway back when I worked in Daly City and San Francisco. This is a very convenient location that is located in the heart of Millbrae. You can take the ECR bus here and go right into the store. People from all walks of life come here. Sometimes I see coworkers here and sometimes it's full of natives who are trying to stock up on groceries or it could be some librarians who want to take a snack break. I got numerous drinks here that fit my tastes here and it's a good pick me up before I went to work. Service here by the employees is a little better than my local Safeway. Drawback: If you are not getting drinks I recommend caution because the quality of some items can be a weird. Don't go for the cake slices they are super bland.
-
April 2023 by tina a.
I have been to a few other safeways. This is the worst one! The ready to eat sandwiches are a mess, the soup is tasteless, the cake slices are stale! They didnt have small soup container, they also had no spoons! How do eat soup without a spoon! The person at the deli counter could not speak english. Its hard to order a sandwich when they dont know what youre asking for Will not be back