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April 2023 by Shaq S.
I used to love coming to this branch. Always quick and friendly service but lately it seems there's no one on the teller lines. They have 2-3 bankers who always seem to be occupied with customers who either have complicated transactions or have a lot of questions. Past three visits I've had to wait upwards of 15 mins to get helped. They need to have a teller for quick deposits and withdrawals. They tell you to use the ATM for that but I've had 2 incidents where the ATM took my deposit and doesn't register it. Then you have to go through their customer service to get your own money back. I will definitely be looking for a new branch or switching banks altogether.
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June 2022 by Elvis S.
This place has the worst service ever been waiting in line for 20 minutes and there's no one here. Just two cashiers on the phone talking about I'll help you in a minute would you like to sit down. I would definitely give 0 stars if u could not
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February 2022 by Idalina J.
Mona Marsela And Vanessa and all the staff are helpful always we I need it I'm so thankful
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July 2016 by Nick H.
I prefer a credit union, but if you need a bank, the California Bank and Trust is it. The Millbrae staff are above and beyond.
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September 2015 by Lorianne R.
Millbrae branch staff goes above-and-beyond, providing exceptional service and communication every time. There are always warm greetings and smiles. Banking here is such a pleasure, very different from dealing with the big, impersonal banks. There is a comfortable seating area but you never have to wait long. I've found them to be highly accurate, pro-active and extremely helpful no matter the situation or request. This is an exceptionally trustworthy, conscientious and community-oriented bank staffed by wonderful, caring people. Highly recommend!
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April 2013 by Stella's M.
I love this branch! I am also greeted with a smile, and when I ask for some crazy requests, that are really time consuming all the "girls" smile and say "No Problem". They go over and abpve to make sure we are taken care of, plus my son loves the cookies!!!
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January 2011 by Alia D.
I'm writing this review on behalf of someone else who goes to this bank. coming to CB&T is a refreshing change from the cold big name banks that make me feel like I'm in a mental institution waiting rooms, something about 3 inches of plexiglass and a hole to speak through and a slot for paper makes me want to wear my jacket backwards with the arms tied behind me. The staff here are super nice and always address their customers by name. Parking usually isn't to bad, even on the weekends.
