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September 2023 by frank wang
The "free account" is not free and starts charging me a monthly fee. When I want to close my account at the branch, a nice staff at the window offer me to refund some monthly fees back and then need to keep my account open to get the refund.
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June 2023 by Young Kee Chae
An embarrassing service. All she did was to block me from using my money in my account. And this was the branch whose banker did not show up in the online meeting. I just wasted an hour waiting.
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April 2023 by Shaq S.
I used to love coming to this branch. Always quick and friendly service but lately it seems there's no one on the teller lines. They have 2-3 bankers who always seem to be occupied with customers who either have complicated transactions or have a lot of questions. Past three visits I've had to wait upwards of 15 mins to get helped. They need to have a teller for quick deposits and withdrawals. They tell you to use the ATM for that but I've had 2 incidents where the ATM took my deposit and doesn't register it. Then you have to go through their customer service to get your own money back. I will definitely be looking for a new branch or switching banks altogether.
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June 2022 by Elvis S.
This place has the worst service ever been waiting in line for 20 minutes and there's no one here. Just two cashiers on the phone talking about I'll help you in a minute would you like to sit down. I would definitely give 0 stars if u could not
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February 2022 by Idalina J.
Mona Marsela And Vanessa and all the staff are helpful always we I need it I'm so thankful
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December 2021 by David Noce
Great Service
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April 2021 by Nikö
The atm is a newer one and it let me withdraw over 1,000 which is nice.
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September 2020 by Tone Rivera
Unacceptable service today. I went in for a Cashiers check on my lunch break. Spent 30 minutes waiting for teller to figure out how to do it. Then two hours later get a call to come back to branch because the check is invalid. I leave work a second time and when I arrive at the branch they really expected me to wait until they found the Tellers mistake in order to issue me another check. I asked the manager to just issue me a refund and I would visit another branch although I should just move my money to another bank. What a waste of time...
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July 2020 by Jerry Brandt
So banks are an essential business. Or at least I would think. My local US bank is closed so I came here from work, very important to me to get in and out on my lunch. The manager was talking to a customer holding up the line then the teller starts talking to him about personal issues. So here I wait...... very unprofessional... the other teller is slow as slow can be.....
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May 2019 by Ezra Brown
This bank uses deceptive tactics to lure customers in with promotions and then not follow through. I was told if I deposited all of my funds into a new checking account I would qualify for a promotional bonus and interest. Three months later, neither came, and the managers said it was because the account was set up wrong, even though they confirmed in the beginning the promotion would happen and were the ones who set the account up.
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May 2019 by Kobe C
the asst manager is a molestor named andy
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November 2018 by Mohamed Y.
Super slow, bankers aren't at their office , one in vacation and others I don't know where but if you want something fast and reliable , that isn't your branch
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September 2018 by Sally R.
I am not a person who writes bad reviews, but the service I have received from this branch while trying to transfer a small IRA to another institution. Has been horrible. They have delayed the request, said they didn't receive the request, and they have not responded to voice mail messages or been available when I called. Are they understaffed or just incompetent? The worst service I have ever gotten from a financial institution. 0 stars.
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May 2014 by Unodinocsuno U.
I am didn't get closer look of his name. It was Dave. He was super friendly .He help me through my needs and he was also offer me to sign up for update credit card and was explaining how it benefit for me and he was really friendly and helpful smiling . Good job guys. Except for the older lady next to him ... She looks bored of her work.