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September 2023 by Dee S.
Made an appointment at the Broadway Burlingame branch for some notarized documents, after waiting for 45 plus minutes they were too busy to do this. They rebooked us same day to the Milbrae location and Jane took us earlier and provided excellent service with the utmost respect and professionalism.
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February 2023 by Benson L.
No help. Just waste your time. I just walk in try to get help to I lost my credit card. They said you have to call by yourself. And then I try to open another joining account and they will tell you. You have to make an appointment. But there 3 bankers just playing the phone at that time and nobody in line.
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February 2021 by Darius A.
The employees here are all very nice but their management is ridiculous. Waited in line for 30 minutes on a Monday because they only had two overworked tellers while 3 managers were chatting in the back. It's absolutely ridiculous how they expect people to wait in line for 30+ minutes because they don't want to hire any new tellers.
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August 2020 by Angelica P.
Amazing customer service! I walked in not quite knowing what to ask and how to receive the help I needed. The lady who tended to me was patient and kind, throughout the entire transaction. She was able to tend to my needs in a way that was efficient and communicated very effectively.
