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June 2024 by Alberto Iglesias
Bad service, I paid 45 dollars for a glass change and then for each glass change they will charge me 10 dollars and now they tell me that they do not respond to me for the glass and that I have to pay the 45 dollars again
Bad attention
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June 2024 by Jinkie Galvan
Today, June 15, 2024, I visited the store to upgrade my iPhone. We were greeted by the manager, Luis, who promptly found someone to assist us. We were then helped by Angel.
Wanting a quick process, I informed Angel that I needed an upgrade to the iPhone 15 Pro. I specified the line I was upgrading, the model, color, and memory I wanted. He asked if we wanted insurance or AppleCare, and I declined, explaining that I take good care of my phones. This is where the conversation took a negative turn.
Angel asked, "Why not?"
I explained my reasoning.
Angel responded, "You do know that if it breaks, you are responsible for the damages."
I replied, "I understand and I'm okay with paying for any damages, if needed."
Angel then said, "Well, why can't you just pay for the phone upfront if you don't care about damaging it? Can you afford it upfront?"
At this point, my husband intervened due to Angel's demeaning tone. Angel then asked my husband, "Well, where do you work?" This led to a verbal altercation, during which Angel stood up and got in my husband's face. We requested to speak to a manager, and Luis came over to address the situation. He assisted us and our experience with him was fine.
However, I am extremely disappointed with our encounter with Angel. The reasons for my yearly phone upgrades and decision not to get insurance are my business. Angel had no right to question our employment or financial status.
This incident occurred in front of my six-year-old, who was distressed and confused by the conflict. Angel's behavior was disrespectful, demeaning, judgmental, and arrogant. We have been loyal AT&T customers for almost 20 years and have never had such an experience. AT&T needs to either train their employees better or hire more qualified candidates.
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May 2024 by Ian Chu
Waited 30min before someone came up to me to take my name, told me they're understaffed and guy complained how he hasn't gone on lunch. After 15 more minutes, advisor seemed reluctant to help explore my options and heavily pushed me to order everything online. Waste of time
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April 2024 by Mark Recob
We are a new ATT business customer. The store was most helpful with the transition from our prior carrier.
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April 2024 by Emily Tran
Raj and Julian were very helpful and knowledgeable of the activation process. Both gentlemen were very pleasant to work with.
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April 2024 by Ghassan Auf
Dishonest company
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April 2024 by Tammy Clary
Excellent and awesome customer service. The employee who helped me yesterday was extremely intelligent and knowledgeable.
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April 2024 by Agnes Sepehri
Raj is very helpful and attending the need of a costumer.
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March 2024 by justin fulton
HORRIBLE PLACE. why in the hell do you so called "good employees" make fun of customers for wearing a mask?,i doubt any of you will answer but ill be contacting an attorney none the less
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February 2024 by Kathryn Gulland
Wonderful employees! I am not tech savvy at all, and the employee was incredibly understanding, helpful and patient. Thank you!!!
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February 2024 by Sean Nguyen
Gael was amazing! He assisted as soon as I walked through the door, I did not have to wait. He got my information and got into my account, then he was able to activate my device to my account. If I had the chance, I would love to work with him again! He he as very helpful.
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February 2024 by Doug Webster
I had a good experience with Jamshid he was patient and knowledgeable.
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January 2024 by Eli Bob
People are nice to assist customers in detail.
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January 2024 by Aman Joshi
Raj Marwha was absolutely phenomenal in understanding the problems, my needs and demonstrated tremendous patience as he worked through with AT&T Helpdesk in sorting out problems. He is very personable and customer centric. This experience with him stands out and from here on I will always go back to the store for all my needs to meet him
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December 2023 by Connor Oz
Employees are indifferent and not solution-oriented. They did not help me and their energy is very low . I don't plan on going again because my time is valuable.
