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December 2023 by Ben Frisanco
I’m not saying this place is buying reviews, maybe everyone is just staying for one night. But after staying for 3+ nights I can confidently say that this was the most average hotel experience ever.The room and property smelled like smoke and cleaning product. The bed was comfy but every pillow and cover had anti-theft devices. The toilet and shower were constantly dripping.The service was not great but not terrible. Had a hard time finding anyone with a smile here especially at night. Our first desk person gave us a broken key and a half hearted apology. The breakfast was lacking and I was scolded for taking food to my room (had to use paper plates which were not visible and needed to be requested).Overall just not a great experience for what I payed! Second SJ hotel that’s been like this. Maybe I just need to spend more money to get treated like I expect?
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December 2023 by Justin Correa
Very simple but perfect for our vacation. Staff was very friendly and helpful. Would definitely stay here again. Breakfast was perfect to start the day with.
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November 2023 by Bobithy E.
The hotel itself is perfectly fine, the beds are comfortable and they have a wonderful happy hour. This review though is for the manager, Susan, and her staff. My car was hit in the parking lot in the early morning and they went above and beyond: not just getting camera footage for me but contacting the individual so I can get insurance information. Wonderful job Best Western staff! Thank you
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August 2023 by Charles S.
Love this place. I stay here every time I go to Silicon Valley. The bar is nice. Great place to watch the game. Susan is awesome. Olivia and Jose to! The staff goes above and beyond at the Brookside Inn to make sure your stay is a great one.
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August 2023 by Stephanie H.
As a BW member, I've stayed at quite a number of best western hotels and this one definitely has the best breakfast I've ever had at any continental "budget" hotel breakfast. So many options, variety, and it kept coming out fresh. Yeah it's probably not real "from the shell" eggs but you get what you get for a budget hotel. The rooms were spacious and I loved how it had a French door opening out to a balcony on the second floor. Bathrooms were also very clean. Of course the overall of the hotel is a little dated but for the value it was not bad! Lots of good eats at a walkable distance from here. Can't speak about the safety of the parking lot but we didn't feel unsafe staying here. Would stay here again!
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August 2023 by Al B.
Nothing to write home about just ok. Freeway noise is a little loud. The rooms could be a little cleaner
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August 2023 by AJ Jake
Very close to levi stadium. Internet is fine. Comes with breakfast. Rooms kinda smell and the bed sheets don't smell the best either. Parking lot filled up at night and had no where to park which was a huge
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July 2023 by V Cor
Very nice property. Rooms are very nice. Clean. Good location.
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May 2023 by chris marquez
The location is convenient with shops and local freeways. General areas are really clean and up to standard for the brand. It's a good value, especially with breakfast and parking included. On the downside, the room patios are attached but divided, and I personally I prefer compost plates for breakfast. Outside of those minor things, I had a really enjoyable experience for one night. I would book here again.
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April 2023 by Jay Vieux
What can I say? This place is amazing! It's the best Best Western I have been to so far. For the price they had everything and everything I needed was close by I could walk ro. The staff is friendly and helpful. This is one place I wish I could give 6 stars they are exceptional and they work hard to ensure your confort.Rooms: Love the rooms. They are outstanding comfort and quiet. You're able to get some quality peace and quiet. Some have balconies to add to a romantic feel,v ery clean and comfortable well worth the money.Safety: They are tucked away in a secure little area that gives a safe and secure feeling.Walkability: You're pretty in walking distance to most things you'll need, if walmart, Ross, dollar store, O'Reilly and much more.Food & drinks: They have a nice, well stocked snack area next to the desk. It is able to satisfy those late night cravings. Their breakfast is one of the best. I have experienced nice selection and vary well prepared and kept up.
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February 2023 by Karina V.
I was pleasantly surprised to see how lovely this Best Western was. The lobby was clean and staff attentive. The room was clean and appeared well maintained. Our room was on the 2nd floor and had a balcony. It was a nice addition to a typical room. The public restroom was clean and spacious. The complimentary breakfast was tasty. Love me a waffle bar! The eggs, sausage, tater tots tartare as you expect. For us the clean room, clean and fresh appearance of the hotel and a pretty decent breakfast make you feel like your getting your money's worth. Would definitely recommend and will return.
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February 2023 by Remy B.
This is one of my personal top 3 Best Western locations I have stayed at. Lots of work trucks when I arrived late in the evening, which gave me the impression that this location is safe and not a party zone (quiet). The staff were all very friendly. Room was a bit dated but clean. It's rare that a hotel room is cleaned to my standards but this location was amazing. The reason I booked this location was to use the sauna and steam rooms. The steam room never got steamy. I didn't have much time, I only warmed it up for about 15 minutes. Also the buttons are confusing so it might have been user error. I am disappointed that I didn't get to use the steam room but the sauna was great. Breakfast was basic. Not much selection for fresh fruit. They have a fancy coffee machine that makes lattes and cappuccinos. There is a bar area which offers some dinner as well. There's also a lovely fountain in the front. About an hour drive to Santa Cruz boardwalk area. Great location, can't wait to visit again!
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January 2023 by Royalty J.
Check in was quick and easy and the front desk representative was nice. My issues were with the cleanliness of the room and the breakfast attendant. I've posted pictures of the hair in the shower and dirty lounge chair. I wouldn't have known about the old desk chair had it not been for the interaction with the breakfast attendant in the lounge. The attendant hovered around me and gave me EXTRA unwanted attention. Out of all of the guests in the area, I was the only person asked for my room number. From there, she hovered as I selected breakfast items. Since I felt uncomfortable, I decided to take the items back to my room. As I searched for silverware, the attendant arrived with a paper plate and fork advising that if I wanted to eat in my room I could use those. Wonder how she knew I wanted to leave. She then stared at me while I transferred my food. To the point that I moved away from her. This was the most awkward experience that I've ever had and makes me. Ever want to stay again. I only found the shredded desk chair due to needing to return to my room. Based on the price point with this service, I won't be returning.
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January 2023 by Victoria J.
Front desk staff was super friendly and accommodated my family and I. I have 3 kids (6,3 &1). The tend to be loud and especially my 1 year old. He can cry when he's uncomfortable and gets fussy at night. They made sure we had a room away from other guest. Breakfast was impressive! I'll be staying here again, for sure.
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January 2023 by Kristie Hawes
Very nice hotel that appears to be occupied mostly by people travelling for work. Everyone was friendly and quiet. Extremely attentive staff, plush room with soft towels and a variety of great pillows. Bed was a bit too firm for our liking but we still got a good night sleep. Breakfast is in a designated restaurant area that's very clean and organized. Huge variety to choose from. They also have resident cats. One that lives inside and a few others that are friendly but know not to come inside, past the sliding doors.If my review was helpful, please give me a thumbs up
