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October 2023 by Francisco Garcia
Very nice shoes, comfortable, elegant at a good price.
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August 2023 by JAGDEEP SINGH BHATIA
A great place for shoes. Good collection for both men and women. Reasonably priced
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August 2023 by OAL
Salesperson M…e Is very helpful employee at this store, I’ve been buying Cole Haan shoes for very long time and I’ve owned without exaggeration at least 20 + pairs. Even though I was ready to walk out because previous employee had more important job to do then helping me find the right size, she took over and I walked out with 2 pairs in my size.
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May 2023 by George Dahbour
Cole Haan, in my opinion, has the best shoes. I own 10 pairs of shoes, 4 pairs are dress shoes. They are super comfortable.
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March 2023 by Natalie P.
Great shoes for a reasonable price in the Great Mall of Milpitas. I actually went in to purchase shoes for my niece,... since she lives in Southern Ca. she was able to put them on hold. Actually, the store prices were very reasonable and the actually had an assortment of size 10 she's, which is highly unusual. In addition to my nieces shoes, I also purchased toe pair. Way-to-go Cole Haan and thank you customer service, because she "rocked"
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March 2023 by Tim Lowery
Nothing got my interest. Check out the cloth fabric wing tip shoes. Suitable to the younger crowd
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December 2022 by Ishan Kaul
There is a clearance area in the back, which has pretty good deals
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October 2022 by Vy N.
Unhelpful staffs!! Just doing something with laptop and ignoring customers. An old woman came and ask if they have size 6 for the shoes, he was standing at conner and pointed to somewhere she could not find the shoes. She walked around and look for her shoes in hopeless.
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October 2022 by M. Wang
Very friendly service, nice staff.
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September 2022 by Ricca Cathrina E.
Definitely a stop when at Great mall. Love the customer service and staff. Selections are always great.
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August 2022 by Josiah Chapman
We encountered a employee named shiane, he sets the bar of customer service and has great energy, he is definitely the kind of guy you want to surround yourself with
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July 2022 by KL H.
Was there on Saturday, July 23 at 4 pm. As you walked in everyone offered to help. Very nice. When I'm ready to pay, there were 4 staff at the cashier. One on the phone, the other trying to help a customer check out, one that looks like the manager telling people in line waiting to pay that someone else will help them (but not herself) and the other staff looking lost. Two machines, only one in used. I want to pay but couldn't get help in the 10 mins staring at them. I just left. That's what happens when you have incompetent people running your store.
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December 2021 by Linda L.
**update** Manager called me and told me what they tried to do to help the situation. Unfortunately they couldn't do anything but did let us know that once we receive the package from the UPS facility that they would refund the pick up cost we had to pay for. I appreciate this kind of customer service reason why for the updated review. However still an inconvenience to travel to Oakland to get our order on behalf of an error their associate made. Usually our time here is a pleasant easy transaction. However this time around, it was not. This review is for the associate Harmanpreet. Came here to return shoes. First of all she said we couldn't exchange, and she would have to return all 3 shoes. Not sure why we couldn't exchange for what we wanted, but whatever. Second, she didn't know how to return. She had to call someone on her phone to figure it out. It took a good 30 min for her to complete the return. 3rd, we found boots on the shelf that was missing the right pair and told her that we need to get it off the display, and she said, I can't find it. Wtf? She said we have the the left shoe in the box available. At this point we were like whatever and went ahead and placed an order. Gave her all the information. The correct information. And when we got home, we she put in the wrong information. But how? We were right with her at the register. Now our shoes are heading to a location we are no longer at. Called Cole Haan to change the address and it was too late. Now we have to drive all the way to Oakland, pay $8 to pick up our shoes because of how incompetent Harmanpreet was. What an inconvenience.
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September 2021 by Michael Weiss
If you are looking for a particular style shoe this Cole Haan outlet will have 1-2 options for that style and if ur lucky in the correct color. They will have many sizes. This shoe listed at about 200 and I got it for 120. I was looking for a brown dress shoe and this was basically the only option but was exactly what I needed so was pleased. Staff were very helpful and friendly but not pushy.
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September 2021 by Myrtis Baran
Excellent Customer Service
