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August 2025 by Anna L
Lupita is very rude and very vocal screaming hostess by the entrance today. Not explaining at all much why it’s that Huge line of at least 20 people by the entrance today
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August 2025 by Daniel
Had everything i was looking for
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October 2024 by Nick T
Save your time and buy from Amazon.
The customer service is non existent. We got shoes from the store, 3 weeks after we have a part of the shoe falling off. I emailed crocs and they told me only the store can do the return. I had to drive for 70 minutes to return.
The associate told me I cannot return since they’re used before. I told him I return / swap bc they’re falling apart, which he told me something Crocs don’t care about.
The manager told me to go find another pair myself despite the store being packed and me being with a stroller. I brought the new pair back, got a mark on receipt that it was replaced, but when I asked to give me a copy of a new receipt she refused saying they not going to change if it breaks again. I was not able to get refund as well.
The WORST service quality. If you sell $45 dollars kids shoes with low quality at least hire better team to fix issues
After I got home and looked at the policy online i found that my case was eligible for refund, but I was denied by 2 associates
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September 2024 by Jayabalan Bala
Very small store but there is a great collection. All you need to do is keep bugging the store person to find you the right size. Sometimes they can’t handle the crowd and the store person not having enough knowledge if we ask questions about finding right model. That’s why the 4 star.
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August 2024 by Rafaela Guerrero
Annastajhia needs to work on her customer service and how she talks to her employees. Kindness goes a long way!
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July 2024 by Sal Perera
Store manager especially the heavy guy scams customers while processing returns and then acts rudely to try and justify his action. Their business ain't going to last very long with that attitude.
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July 2024 by Sal Hutchings
Shady store. Unprofessional staff. Scammy policies.
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July 2024 by Sonia Borgzinner
Husband brought 2 pairs of crocs
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July 2024 by Peter Vu
amazing
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June 2024 by Ramon Piquero
One of my favorite stores
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May 2024 by MomZee Jen
It was my first time coming to this store and I even have to use GPS to find it inside the mall ? I came to exchange what I ordered online. It was an easy transaction and the person at the cashier was very helpful. I forgot his name but even if they were extremely busy that day because it was Memorial Day weekend, he did not rush and found the size and color that I needed. I actually end up buying more. Thank you so much!
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April 2024 by Melanie Zhang
Cannot believe that I had to stand in a line outside of the store just to simply drop off a return order.
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April 2024 by Neha Khisty
Super rude employees, don’t have any sense of how to talk to customers. I went to return the crocs I got online which didn’t fit well. Can’t allow water bottle in store. Also, the bag costs $2.49 and they don’t give a box as well, that’s crazy. Never going into this store again and buying online.
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February 2024 by JULIA GUAN
There are many fun items
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January 2024 by Phuong Tran
Was in the store browsing for 15 minutes. Right before we checkout an employee tells us we can’t have the boba tea drinks in the store. Theyre located right next to the food court and dont have anything saying that drinks are not allowed posted anywhere. We were even welcomed in by another employee I’ll be buying online from now on and not dealing with rude employees arbitrarily enforcing a nonexistant policy.
