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September 2023 by Jim Perez
Very helpful, and i like the fact that Juanita the assistant manager was so professional in every step of the way making sure that I felt comfortable through the paperwork process.
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August 2022 by Megan Marie
Was assisted by older staff, she was polite and kind. Wasn't planning on buying jewelry that day at the mall but because of her welcoming attitude I decided to take a look. She was patient and informative about items and she found me a couple small little things for my moms birthday. I was pleased with the variety of options and time she took with us. One downfall is it is a bit over priced, the sticker price on most items are way above selling price.
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April 2022 by Amy W.
I was in the mall to look for earring as a birthday gift and came into Daniels. Immediately I was greeted by Juanita who helped me find just what I needed. From picking out the right price to even giving suggestions on different jewelry it was a great experience.
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April 2022 by Hazellyn H.
PLEASE BUY YOUR JEWELRY SOMEWHERE ELSE!!!! My 5 star first impression rating is now -2.. the ladies acted so friendly and kind when we were buying our jewelry and today we went back to visit because as "friendly" as they came off told us to come back whenever to get our chains/jewelry cleaned. Today we came back to clean my husband's chain and 3 workers were just standing at the entrance, the same ladies that sold to us were there acted like we were weird for asking for the cleaning they suggested??? They made my fiancé feel so uncomfortable, he was so happy to say, "hi! im back! you sold me this chain :D" and one of the ladies response with just "oh...ok?" then my fiancé proceeded to say, "yeah! well i was hoping to get it cleaned" and she looked so bothered by it, no costumers, not even busy just 2 ladies and a man "working" talking to eachother out of the store THEY worked at... they finally let us walk in to clean my fiancé chain. We were going to make more purchases today but with their attitude we decided not too. We felt like they were so genuine the first meeting it sucks realizing it was all just sale tactics for them, we'll definitely be taking our business elsewhere.
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April 2022 by Armand O.
We were in the area and were looking for something nice for my mom's birthday. Juanita helped us find the right options for our price point and gave us a great deal!
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January 2022 by Dina Silveira Lopes
I am so unbelievably shocked by my experience at this store. I recently took a 3-ring set that my husband bought me for our 15th anniversary in to get sized down. I wear this ring maybe once or twice a week. Within less than a month, 2 stones fell out. After the first one disappeared, I thought, “Ok. Maybe I did something wrong.” Then another one disappeared. I went in today, and the store manager refused to have Daniel’s cover any of the expenses to replace the missing stones and tighten the prongs. Disclaimer: I did not buy the warranty, which was my choice; however, 2 stones falling out after their service is ridiculous. I’ve purchased multiple pieces from Daniel’s Jewelers. I won’t be doing that again.
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January 2022 by rakhi saha
I do not have any complain on the product as such. The ring is beautiful. But the salesman ship is pathetic. Complete 180 degree turn before sale and after sale. I will keep clean points1. I never received a call that the ring was ready after resize. I was promised that i will get a call when ring is reqdy. When i asked the very person why u did not called back once u had the ring resized . He casually said "oh i thought u moved to india " . Really i will leave a 700$ product here and move to india. Never gonna refer any one to this store2. I did not received an invoice till i asked for it. The salesman easily said . We do not provide any bills. 1$ grocery shopping also we get bill. Why not for a 700$ product. It was simply careless. After much pestering they reprinted invoice that and gave me . Sales people did not even understood whats an invoice or a bill. Are u kidding me . When i paid for the ring . I only got a receipt back for collecting the ring back which had only 40$ resizing cost mentioned . Not professional. Just now read another review where receipt or bill was not provided . Whats going on ? M regretting not reading the reviews before going to this store. Bought another product from valliani jwellers at great mall. Neat professional service .
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September 2021 by Jessie Ann Cadimas-Rosa
Took my Auntie to purchase a pair of diamond earring in this establishment Sept 5 because they had the Labor Day deal. My Aunt found and picked out the ones she liked. She asked the Asst Manager Juanita (older Filipina)if she could get it for a lower price. Juanita then told her that she’ll ask her boss via phone. She then took the earrings to the back room and after 30 mins or so, she came out and told us that her boss ok’d the price adjustment to $750. The Asst Manager (Juanita) and another associate (Imma) then wrote the receipt and took my Auntie’s infos in a rush. My Auntie paid in cash for her purchase and was given a closed box that contained earrings along with a cheap bracelet and a $50 gift card that were then placed in a bag. When my Auntie got home, she opened the earring box and noticed that it wasn’t the ones she picked out and just then realized that she wasn’t given a receipt for her purchase. She went back the next day and spoke to that same person (Asst Manager Juanita) who sold her the earrings and told my Aunt that the earrings she received are the ones she picked out. But after inspecting the case where the earrings were displayed before purchase, my Aunt saw the earrings she picked out therefore the ones she received are not the ones she wanted to purchase. She complained but was told that she can’t return but only allowed to exchange them and pay the difference. She didn’t want to pay nor should she have to pay the difference if the earrings she wanted are not the ones she received at purchase. This is so aggravating and it’s not ok! I just want to let anyone who are planning on purchasing anything from this store to stay clear and take your business somewhere else. They will scam you! I am planning on filing suit against them especially the Asst Manager who did this to my Aunt
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May 2021 by Shey W.
My fiancé and I had been to many different jewelry stores to find what we were looking for, and not only did that happen at Daniels Jewelers but we were also treated the best here. The staff were extremely friendly and were able to give us exactly what we wanted at the price we were looking for. They really work with you to make your experience pleasurable and don't pressure you into buying. Juanita and Bret did a fabulous job. Thank you guys, we are definitely happy customers and will be bringing out business back to you!
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April 2021 by Anwar Dhama
I dislike this place because it seems like your always getting ripped off. I would avoid at all costs.
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January 2021 by S. Henry A.
I went to the Store located in Great Mall Milpitas. Jennifer was the sales person, she is the best! She is very informative and experienced. She was very helpful in helping me find what I was looking for. The other employees were very kind as well. The store was well managed and in order. The service was outstanding!
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January 2021 by Thear So
Great customer service and satisfied with my gold chain necklace purchase.
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December 2020 by Christina Molina
I Have to say I had the best experience today? Steve who is the one who helped us gave us the best customer service I haven’t got in a long time. He had A great sense of humor made our time waiting fun he made sure to make us happy walking out. Thanks again STEVE.KODA ⭐️⭐️⭐️⭐️⭐️Love My New Ring? Ray &Christina Molina
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July 2020 by D D.
Went in for a pair of earrings and left with two! Thanks juanita i believe her name was for your help.
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December 2019 by Alivia T.
I have been wanting to set up a review due to the great service here! I've been here two separate times, both times to pierce my ears because I'd forgotten about them. If you want to get your ears pierced, get them pierced here rather than Claire's or Icing's since they're so overpriced. You do need an adult 18 or over if you want them pierced though. Once you get your ears pierced, purchase a bottle that helps prevent infection for only $3. Depending on which earring you buy, that determines your price (piercing itself is free). I got mine for $30!
