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March 2024 by Jenny Y.
This Enterprise location is conveniently next to Crash Champions, formally known as Service King. I have rented from this particular Enterprise several times for several occasions but mainly due to a vehicle in for repair next door. Every rental occasion was great. I was asked to write a survey and I happily wrote this for the company and happy to share here as well: From start to end, the team was extremely nice, helpful, & accommodating. Customer service was top tier with great attitudes all around. The gentleman who helped my uncle & I get set up with our rental was patient and understanding while I had to translate. Isabelle, who helped us check out upon our return was friendly and efficient. She even called me many days later to let me know our insurance covered everything. Had she not called, I would not have remembered to check with my insurance to close things out even though she suggested I do so on my own to speed the process up. (Oops! Sorry Isabelle!) It was great that she took care of everything for me and confirmed that our deposit will be returned. I will be happy to return to this particular Enterprise in the future and Enterprise in general. Thank you to those 2 particular individuals for setting great examples of customer service and more!
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March 2024 by Kaykay V.
Misael and Wes are awesome this is the second time I've rented a vehicle from this location and their customer service is A1, I really feel like they genuinely care about the customers needs. Misael is super helpful and caring... Wes is awesome as well... because of how helpful this team is I don't and won't go to another location they really go above and beyond and I love it ! Thank you guys
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February 2024 by Karol G.
Came to switch out the rental I had and ended up getting a car with a bad tire. I drove off and the low pressure light came on. I drove back and was asked if I wanted to take the car to get the "tire plugged" and keep it, mind blowing that they would even offer that to me. Then the second car I got the wipers didn't work and I was told to take it to pep boys to get it fixed. Horrible experience all around!!!
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February 2024 by Lily N.
There were some miscommunication and misunderstanding about the rental agreement but Kayla was very helpful and she was very patient and accommodating with me :)
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January 2024 by Antonino Curitana
Hayward Team is very efficient, fast, and professional. Will go there all the time!
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January 2024 by Alayna A.
Came here to rent a vehicle today, 01/22 that was referred to by the insurance company. There were 2 agents at the desk - one male and the other was a female, whose name is Isabelle, if I heard correctly, and was the one who helped me out. The service that she provided was very poor and very unprofessional. From the start of the transaction to the end, she was rude, just by the way she talked and handled the rental process. Never will I conduct business with this Enterprise location based on the service provided.
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January 2024 by jennifer nguyen
Shout out to Kayla at enterprise in Milpitas! I am highly satisfied with my experience of renting a car there. The entire staff was very friendly, but Kayla provided exceptional customer service. I felt so taken care of by her. She responded to all of my questions in a timely manner and I felt she even went above and beyond to help me as I was having trouble dealing with the insurance company. She is diligent, professional, genuine, knowledgeable, and eager to help. Good help is hard to find these days and they definitely don’t make them like her anymore! 10/10 I recommend her if you ever need a rental.
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January 2024 by Velmurugan Pachaiyappan
Satisfied with the service and experience had with enterprise at this location
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January 2024 by Elizabeth Mejia
Great costumer service!
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January 2024 by George WD
I've been to this Enterprise location in Milpitas a few times this year and it is the best experience I've had with renting and returning a vehicle. Customer service is awesome. I worked with Isabella and Kayla and both reps were very nice and efficient in handling my rental claims. I highly recommend this location for anyone who is looking for a quick and efficient way to rent a vehicle.
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December 2023 by J Lam
Great service from the staff, especially to Isabelle! When reserving a car, I explained I had recently gotten rear-ended and was hoping to get a SUV. She explained that it might push back my pick up time since they didn't have any at that location. I didn't have my hopes up when I went in, but I was pleasantly surprised! She drove a vehicle from another location so I can feel safe in a SUV. I would definitely recommend this place. Thanks Isabelle!
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December 2023 by Enzo Zhang
I had a great experience, the process was smooth and the car was great. Isabel provided professional and friendly service.
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December 2023 by Cesar Rivera De Jesus
Great Customer Service! Isabel is very Professional & Helpful.
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December 2023 by A. R.
I had the pleasure of having Isabel check me in to get my vehicle. She was super friendly and informative on my options. Even it was 30 minutes before closing she didn't rush the whole process, which I appreciated. Give this girl a raise!!! I would of bought the van from her just based off our conversation. LoL! She treated me like a friend / family which is so nice these days. Instead of here's your keys , bye like other car rental companies or even other enterprise locations. So thank you Isabel!!! You made this interaction great!!
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September 2023 by Eunice Mogoi
top-notch customer service, tasty cuisines, very comfortable and clean rooms
