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January 2024 by Jas S.
Delesia Grant Brown is very professional and pleasure to deal with. She explains everything in detail regarding storage options and prices are affordable in comparison to competitors. Location is very convenient and safe!
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November 2023 by Anne Do
This is my first time renting a storage unit with Extra Space Storage, and SJ was so patient and helpful throughout the entire process. I would give 5-stars just for her service alone! The facility is gated, incredibly clean, and very well taken care of.
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November 2023 by Logan Lynch
After renting there for three years, when I needed something out of my unit, the only access point to the unit was not working. I needed a ladder that day. I called the office, left a voicemail, and never received a phone call back.Fast forward a few days, I was able to get through to a manager of the property who confirmed the problem had been fixed. However, the manager was not happy that I had asked for a refund or a partial refund since I had to buy a new ladder while I couldn’t get into the unit. He did not listen to me, kept repeating that I should have called (I did), and then hung up on me. I immediately canceled my unit and will not be returning to that or any other Extra Space Storage unit.
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November 2023 by Allison Gong
The store mgr was wonderful with helping me find the correct size unit I needed. She was very clear about everything. Great service & great help!
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November 2023 by C H.
Excellent location. Great service from the onsite staff. They keep the site clean and safe. I will highly recommend the storage location over other nearby storage sites.
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November 2023 by Christian Belotti (ChrisBy)
Very good place to put your storage, everything is clean and there is a lot of security like code to enter and for the elevator. The storage space is very bigger and easy to access
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October 2023 by lookabigrock
Terrible customer service. They don’t tell you anything at the time of sign up and don’t send out any notices for anything. All of a sudden they just raise your prices without notice, and when you call they insist everything was explained at the time of signing, which it’s not or else I would’ve opted for a different option. Then when you call to tell them you’re leaving, they send you an email notice immediately, when there’s no emails for anything else? Absolutely THE WORST customer service experience at a storage facility ever, and I’ve been at many storage facilities. Would definitely not recommend unless you read all your fine print carefully yourself and don’t expect the staff to be helpful at all. Overall just terrible staff and terrible business practices by this place. 0/10 AVOID
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August 2023 by Bill Dugger
The staff is friendly and the storage unit itself is fine.However, a month after I got the unit, they tried to raise my rent significantly (if I remember right, about 50%). After talking it through with someone, my rent was increased by a lesser amount.Now, a year later, they again try to raise my rent by more than 30% suddenly, and I go to move out and find they don’t prorate the last month’s rent so I’m stuck holding the bag.My recommendation? Find a company with friendlier policies.
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August 2023 by Pharaoh Rico
The extra Space staff greeted me as soon as I walked in the door. They both were extremely sweet. I went on 2 Aug. my apartment complex was taking forever to get my storage so I decided to check this one out. This was the best choice. I brought a few items with me just in case. I was checked in, in less than 20 minutes including looking at the storage and learning how to use the codes for the doors. Thank you so much for everything.
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July 2023 by Paul Chavarria
Rate increased from $160 -> $250 in a single month.When decided to move out noticed the unit had water damage, furniture was molded.After all of this, store manager is very rude and unhelpful.Insurance process is very tedious and time consuming it's almost not worth going through it.Would not recommend.
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July 2023 by Vincy Liu
SJ did a great job to walk us through all documents and showed us the storage room to find a good fit for us, highly recommend to whoever needs the service.
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June 2023 by Miguel Calva
I am renting here for around 3 years and just get another unit, both ladies in front desk always have and smile to share and are very gentle my wife and I give 5 starts because installations are always clean the stuff is very helpful under any situation! Highly recommended for sure we will be renting for long time ⭐️⭐️⭐️⭐️⭐️
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June 2023 by Lester Yamamoto
This place is a rip off. Yes, I was aware that the rate I signed up was a promotional rate but it was never explained that this rate was for a limited time. Instead, I get a postcard that read," As a month to month provider, our rates are reviewed and adjusted depending on current market conditions. As a result, we are writing to let you know that effective xx/xx/2023 your monthly rate for unit xxx will increase to $xxx.xx" (82% price increase!)The manager SJ says that the rate was a promotional rate (yes, I know) but I was never told this rate would be for a limited time.I found something much more affordable was assured that if there was a price increase, it would be on a yearly basis.
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June 2023 by omar eddash
I'm quite surprised at their rating. This management and customer service in this specific location is terrible in everyway.I rented in another location of same business and it was way more friendly.They had an issue with the elevator in the day I reserved and they didn't let me in. I asked to cancel my reservation and they said that it would be refunded with a really annoying way of response.I was planning to find another place, but then I tried to reserve the next day as this location was convenient and very close to me. They still had issues with elevator and I had to cancel again..With all that, they didn't want me checked in until the elevator is fixed and not even using stairs.I ended up finding a charge of two contract fees each is 29.99$ or something.They said that my lease was completed. I cancelled in same day of reservation and I haven't even moved in.Really terrible administration there. Avoid if you can
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May 2023 by Matt George
very helpful at the front counter...explained everything and walked me thru the process quickly and clearly....new facility and clean as well....S.J. was very professional, knew the ins and outs very well, and friendliness in spades...thumbs up?
